Why is Direct Express not working? How to fix it?
by Janani
Updated Mar 08, 2023
Direct Express
The Direct Express Debit Master Card is the safest card and a convenient way to get federal benefits. The Direct Express Debit Master Card is issued by Comerica Bank pursuant to a licence from MasterCard International Incorporated. Anyone getting Supplemental Security Income, Social Security, VA, or other federal benefit payments is eligible to enrol. You do not need to wait for the mail or get upset about lost or stolen checks. No bank account or credit check is needed to enrol. There are no monthly account fees or sign-up fees.
Why is Direct Express not working?
The direct express not working issue may occur due to many reasons. Here are a few causes for the Direct Express not working issue.
1. Inactivation of Card
You might not have activated or forgot to activate your card in some cases.
2. Insufficient Funds
If your account does not have sufficient funds to cover the transaction, then your card will not work.
3. Expired Card
Direct Express cards have expiry date, upto which is valid. So, if your card is expired, you must request a new one.
4. Incorrect PIN
If you type or enter the wrong PIN number many times, your card might become locked or deactivated. So, confirm that you’re typing the correct PIN number.
5. Technical Problems
In a few cases, technical issues with the card or the payment system make the card not work.
6. Direct Express Website Down
The Direct Express server could be down sometimes. You can download the mobile app for iPad, Android, or iPhone. Then you could use your personal computer to verify if the server is down right now. Or it might have outage issues that could cause this error.
7. Merchant does Not Accept Direct Express
A few merchants are not ready to accept prepaid debit cards like Direct Express. So, check that your card is valid with those merchants.
8. Fraudulent or Suspicious Activity
Your card type may not be working or may have been flagged for suspicious or fraudulent activity because of repeated attempts to use it.
9. Automated Teller Machine (ATM) Suspicious Transactions
If you have made multiple failed attempts to withdraw money from an ATM. This means you have repeatedly entered your ATM pin incorrectly, and then the card gets automatically blocked.
How to fix Direct Express Card not working?
The problem with the Direct Express Card not working could be solved using very simple methods. Here are some steps or methods you may know to fix the Direct Express Card not working issue.
1. Verify Your Account Balance
Once check that you have sufficient funds in your account to see the transaction you try to make.
2. Verify your Card Activation Status
If you have received your Direct Express card, then confirm that it has been activated.
3. Check Your Card Expiration Date
Direct Express cards are valid for a certain period of time. If your card is expired, you must request a new one.
4. Check your PIN number
Once, check that you enter or type the correct PIN number for your card.
5. Contact Customer Service
You can contact Direct Express customer service for assistance if all the above methods have not solved your issue.
6. Try a Different Payment Method
If all the above methods fail, then try to use a different payment method, like cash, another debit card, or a credit card, to make your transaction or purchase.
Why is Direct Express not working - FAQs
The Direct Express Debit Master Card is the safest card and a convenient way to get federal benefits.
When you open a checking account at a bank or credit union, you usually get a debit card. A debit card lets you spend money from your checking account without writing a check. When you pay with a debit card, the money comes out of your checking account immediately.
However, what we must know is that they are two different cards. An ATM card is a PIN-based card, used to transact in ATMs only. While a Debit Card, on the other hand, is a much more multi-functional card. They are accepted for transacting at a lot of places like stores, restaurants, online in addition to ATM.
Debit Cards make transactions fast, easy, and convenient to use. Debit Cards have the ability to give you cash. They double up as ATM cards and allow you to withdraw money from an ATM. Therefore, working as an emergency fund for you.
- Rewards credit cards.
- Secured credit cards.
- Low-interest credit cards.
- Cashback credit cards.