Diablo 4 Buttons Not Working, Causes and Fixes

Having trouble with Diablo 4 buttons not working? Uncover expert advice and step-by-step instructions to regain control of your Diablo 4 gameplay without any issues.

by Rubaditsha | Updated Jun 06, 2023

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Diablo 4 Buttons Not Working PC

Many players have reported encountering issues with the buttons in Diablo 4 on PC. Specifically, the "Play" button in the game launcher appears either unclickable or grayed out, preventing players from starting the game. This problem has been observed by multiple individuals, as mentioned in various reports and sources.

The root cause of this issue seems to be related to the game's failure to recognize certain editions of Diablo 4, such as the "Digital Deluxe" or "Ultimate" editions. As a result, players who have purchased these editions are unable to access the Early Access period of the game.

To address this problem, several potential workarounds have been suggested by the community. One option involves changing the region settings within the Battle.net application. By clicking on their BattleTag in the top right corner, selecting "Log Out," and then using the settings cogwheel located above the username field to switch to a different region, players can refresh the application's cache and potentially resolve the issue.

Another workaround involves examining antivirus software settings, as some players have found that certain programs are blocking the game's launch. For instance, Avira Antivirus has been identified as a potential culprit. Temporarily disabling the real-time protection feature for a short duration might allow the game to launch successfully. It is worth noting that other antivirus programs could also be causing similar complications.

The Blizzard support team has acknowledged the reports and has provided a few tips for affected players. However, if these suggestions do not prove effective, the only current solution offered is to submit a support ticket. It is important to note that the available information does not explicitly state whether Blizzard is actively working on a fix for this issue.

If you are encountering the problem of unresponsive buttons in Diablo 4 on PC, it is recommended to try the aforementioned workarounds. Additionally, consider submitting a support ticket to Blizzard for further assistance. Stay updated on official announcements from Blizzard regarding any progress made in resolving this issue.

Diablo 4 'play' Button Not Clickable

Players have been reporting an issue in Diablo 4 where the 'Play' button in the game launcher is unclickable or grayed out, rendering it impossible to initiate the game. This problem has been discussed across various sources and reports, indicating its prevalence.

The cause of this issue appears to be related to the game's failure to recognize certain editions, such as the 'Digital Deluxe' or 'Ultimate' versions of Diablo 4. Consequently, players who have purchased these editions are unable to access the Early Access period of the game due to the unresponsive 'Play' button.

Several potential workarounds have been suggested by the community to address this problem. One possible solution is to change the region settings within the Battle.net application. By logging out and then adjusting the region through the settings cogwheel, players may refresh the application's cache and potentially resolve the unclickable 'Play' button issue.

Another workaround involves investigating antivirus software settings, as certain programs may be blocking the game's launch. For instance, Avira Antivirus has been identified as a possible culprit. By temporarily disabling the real-time protection feature, players may be able to successfully launch the game. It is worth noting that other antivirus programs might also be causing similar complications.

The Blizzard support team has acknowledged the reports and provided some tips to affected players. However, if these suggestions prove ineffective, the only current solution offered is to submit a support ticket. It is important to note that the available information does not explicitly state whether Blizzard is actively working on a fix for this issue.

To address the unclickable 'Play' button problem in Diablo 4, it is recommended to try the aforementioned workarounds. Additionally, players may consider submitting a support ticket to Blizzard for further assistance. It is crucial to stay informed about official announcements from Blizzard for any updates on their progress in resolving this issue.

Diablo 4 Can't use Skills and Abilities Bug Fix

In Diablo 4, players have encountered a frustrating bug where their skills and abilities become unresponsive, preventing them from being able to utilize their character's powers effectively. This bug seems to occur randomly and doesn't appear to be tied to any specific trigger. Interestingly, despite this issue, players can still perform other actions like movement, interaction with NPCs, and accessing the map, indicating that it's not a performance-related problem.

While the cause of this bug remains elusive, there are some potential solutions that players can try in order to regain functionality for their skills and abilities. One possible workaround involves restarting the game entirely. By logging out of the game and then logging back into their Battle.net account, players may be able to refresh the game and resolve the issue.

It's important to note that this bug is particularly frustrating because skills and abilities are essential components of the gameplay experience in Diablo 4. Without the ability to use these powers, players are left with limited options and are unable to fully engage with the game's challenges, quests, and encounters.

Blizzard support has acknowledged the bug and provided some tips to affected players. However, if the suggested solutions don't work, the best course of action is to reach out to Blizzard's support team by submitting a support ticket. This will allow the developers to gather valuable feedback and work towards a more comprehensive fix.

While it is disappointing to encounter this bug in an early access version of the game, players can remain hopeful that the issue will be addressed in future updates, such as the Season 1 update or upcoming patches. It's recommended to stay informed about official announcements and guides that may provide additional solutions or workarounds for this bug.

if you find yourself unable to use skills and abilities in Diablo 4, consider restarting the game by logging out and logging back in. If this doesn't resolve the issue, reach out to Blizzard support for further assistance. Despite the frustration caused by this bug, it's important to remember that the developers are likely working diligently to address it and improve the overall gameplay experience for all players.

Fix: Diablo 4 Controller Not Working on PC

If you're experiencing issues with your PlayStation 5 or Xbox controller not working properly in Diablo 4 on PC, there are several steps you can take to resolve the problem. Here are some potential solutions to get your controllers recognized and working correctly.

  1. Reboot the PC: Try restarting your computer after closing the game and Battle.net. A simple system reboot can often fix temporary glitches or cache data issues that may be causing the problem.
  2. Reconnect your Controller/Joystick: Exit the Diablo 4 game and close Battle.net. Turn off your controller/gamepad and then turn it back on. Connect the controller/gamepad to your computer again. Finally, relaunch Diablo 4 to check if the issue has been resolved.
  3. Unplug Mouse/Keyboard or Other Peripherals: Disconnect all external peripherals from your PC, such as keyboards, mice, printers, and USB drives. Reconnect only the necessary USB devices and check if the issue persists. If the problem is resolved, it could indicate a problem with a specific USB device or a temporary glitch with your PC system.
  4. Press the Alt+Enter keys: If your controller gets disconnected during gameplay or isn't recognized, press the Alt+Enter keys on your keyboard to exit the game screen. Return to the game screen, and this may fix the issue.
  5. Launch Battle.net in Big Picture Mode: To navigate and play games using a controller, you can launch Battle.net in Big Picture Mode. Open the Battle.net desktop app, click on the Blizzard icon, select "Settings," go to the "General" section, toggle the switch for "Launch Blizzard App in Big Picture Mode" to the "On" position, click "Done" to save the changes, close the app, and restart it. Then click on the "Big Picture" icon in the top-right corner to launch Battle.net in Big Picture Mode.
  6. Switch the Screen Refresh Rate to 60Hz: In Windows Settings, go to System > Display > Advanced display settings. Ensure that the screen refresh rate is set to 60Hz. If it's already set to 60Hz, no further action is needed.
  7. Launch the Game in Windowed Mode using the Config file: Navigate to the Diablo 4 folder in Documents, right-click on the Config.ini file, open it with Notepad, locate the [window] mode setting, and ensure it is set to "yes." Save the changes by pressing Ctrl+S, close the file, and check if the issue persists.
  8. Configure the Battle.net General Controller Settings: In the Battle.net desktop app, go to Settings > General > Controller. Customize the general controller settings, select the controller type (Xbox or PlayStation), and configure the button assignments to match the in-game controls. Save the changes and enjoy a customized controller experience.
  9. Select High Performance in Graphics Settings: In the Battle.net desktop app, go to Settings > Game Settings > Graphics Settings for the game you want to configure. Set the display mode to "Fullscreen" or "Borderless Fullscreen" and adjust the graphics quality to "High Performance" where applicable. Save the changes to ensure smooth gameplay without lag or stuttering.
  10. Uncheck Controller in Battle.net Controller Settings: In the Battle.net desktop app, go to Settings > General > Controller. Uncheck the box next to "Enable Controller" to disable the controller option. This ensures that your games are not affected by any conflicts with a connected controller.
  11. Use DS4Windows: Download and install the DS4Windows tool from the internet. Run the DS4 Updater file to install the latest DS4Windows app. In the tool's interface, enable the "Hide DS4 Controller" option. Close the interface and check if the issue is resolved.
  12. Try Using a Wired Controller: If all else fails, try using a wired or generic controller connected to your PC via USB. Bluetooth connectivity between the controller and PC can sometimes cause issues, and a wired connection may provide a more stable experience.
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Diablo 4 Buttons Not Working: FAQs

1. I followed the steps, but my controller still doesn't work. What should I do?

If none of the solutions worked, here are a few additional troubleshooting steps:

  • Ensure that your controller is properly connected and charged.
  • Update your controller's firmware or drivers to the latest version.
  • Verify that your controller is functioning correctly on other games or platforms.
  • Contact Blizzard Support for further assistance and troubleshooting tailored to your specific setup.
2. Can I use other controller types besides PlayStation 5 and Xbox controllers in Diablo 4 on PC?  

Diablo 4 on PC supports various controller types. In the Battle.net General Controller Settings, you can customize the settings for your specific controller type, such as Xbox or PlayStation. You can also explore using third-party tools like DS4Windows to enable compatibility with other controller models.

3. Will using a wired controller instead of a wireless one solve the issue?  

Switching to a wired controller can potentially resolve connectivity issues that occur with wireless controllers. It provides a more reliable and stable connection, eliminating potential interference or connectivity problems. Consider using a wired controller as a troubleshooting step if you're experiencing persistent issues with a wireless controller.