How to Fix Call of Duty Cold War not working on Xbox One?

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by Rubaditsha | Updated Apr 13, 2023

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Call of Duty Cold War not loading Xbox One

Experiencing technical issues can be frustrating, especially when you have purchased a game that doesn't work properly. In the case of Call of Duty: Black Ops Cold War on Xbox One, there is a known issue where the Cross-Gen Bundle Upgrade does not automatically occur due to a Microsoft bug. This problem has caused players to be unable to play the game on Xbox Series X/S and Xbox One.

This has been a significant concern for Xbox users as they expect to be able to play their purchased games without any issues. The fact that a known bug has been causing problems for players has caused frustration and disappointment. Microsoft is aware of this issue and players are hopeful that it will be fixed soon.

How to Fix Call of Duty Cold War not working on Xbox One?

If you are experiencing issues with Call of Duty: Black Ops Cold War not working on your Xbox Series X or S, there are several steps you can take to troubleshoot and resolve the issue. Here are some solutions you can try:

Download and Install Cross-Gen Bundle

To fix the issue, you can try downloading and installing the Cross-Gen Bundle from the Microsoft Xbox Store. Here are the steps:

  • First, go to the game page on the Microsoft Xbox Store.
  • Scroll down to reach add-ons and click the Cross-Gen Bundle.
  • Purchase the Cross-Gen Bundle and install it.
  • Check if the problem is solved or not.

Reset Xbox Network

Sometimes, the reason behind Call of Duty: Black Ops Cold War not working is due to your console's network settings. You can try resetting your Xbox network to resolve the issue. Here's how:

  • Go to Xbox Settings and open Network Settings.
  • Click on Advanced Settings, then find Alternate Mac Address.
  • Clear it, turn off the console completely, and unplug all the cables from the device.
  • Wait for 2 to 3 minutes and plug the cables back in.
  • Turn on your Xbox and check if the problem is solved or not.

Check NAT Type

Another possible reason why the game is not working is your console's NAT type. If it's closed, it may interfere and prevent the game from launching. Here's how you can check your NAT type and open some ports:

  • First, head to the Settings, then select Network Settings.
  • Now, open NAT type. Check if it’s open or not.
  • If it's not open, you need to open some ports using your ISP.
  • Check these ports to be opened for Xbox: Port 88 (UDP), Port 3074 (UDP and TCP), Port 53 (UDP and TCP), Port 80 (TCP), Port 500 (UDP), Port 3544 (UDP), and Port 4500 (UDP).

Reset Xbox

If the above solutions don't solve the problem, you can try resetting your console. By choosing "Reset and Keep my Games and Apps," you won’t lose your games and data. Here are the steps:

  • Open Settings and go to System.
  • Click on Console Info and choose Reset This Xbox.
  • Finally, hit on Reset and Keep my Games and Apps.
  • Make sure you know the email address and the password you used for your account.

Use the Controller

If the game is stuck on a black screen, you can try using the controller to fix it. Here are the steps:

  • Restart your Xbox console, and after that start the game.
  • Press the Home button on your controller and release it while your game is loading or it is stuck on the black screen.
  • Press B to go back to the screen.
  • If you do all the steps correctly, your console checks the frame rare and vibration feedback, and the game should start working.
  • You can shut down the screen and come back after a while and in the middle of the game. Before using this bypass, you have to check frame rate drops or jittering.

Reinstall the Game

If none of the above solutions work, you can try uninstalling and reinstalling the game. Here are the steps:

  • From the Xbox One home screen, press the Xbox button and select My Games & Apps.
  • Choose the game you want to delete and press Menu on your controller.
  • From the pop-up menu, choose Uninstall. If you want to delete your game entirely, choose Uninstall All.

Call of Duty Cold War gameplay

Call of Duty: Black Ops Cold War has different gameplay modes, including Campaign, Multiplayer, and Zombies, each offering unique experiences and challenges. In Campaign mode, players can create a custom character with multiple endings, while Multiplayer mode supports cross-platform play and introduces a new game mode called "Fireteam." Zombies mode features a new storyline, allows players to use any weapon, and introduces a skill upgrade system. Onslaught is a new game mode exclusively available to PlayStation players, while Outbreak is a large-scale mode available in the Season Two update.

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How to Fix Call of Duty Cold War not working on Xbox One: FAQs

1. What is the known issue with Call of Duty: Black Ops Cold War on Xbox One?

The known issue with Call of Duty: Black Ops Cold War on Xbox One is that the Cross-Gen Bundle Upgrade does not automatically occur due to a Microsoft bug. This problem has caused players to be unable to play the game on Xbox Series X/S and Xbox One.

2. What can you do to fix Call of Duty Cold War not working on Xbox One?

To fix Call of Duty Cold War not working on Xbox One, you can try several steps. First, download and install the Cross-Gen Bundle from the Microsoft Xbox Store. If that doesn't work, you can try resetting your Xbox network, checking your NAT type, resetting your console, using the controller, or reinstalling the game.

3. What are the different gameplay modes in Call of Duty: Black Ops Cold War?

Call of Duty: Black Ops Cold War has different gameplay modes, including Campaign, Multiplayer, and Zombies. In Campaign mode, players can create a custom character with multiple endings, while Multiplayer mode supports cross-platform play and introduces a new game mode called "Fireteam." Zombies mode features a new storyline, allows players to use any weapon, and introduces a skill upgrade system. Onslaught is a new game mode exclusively available to PlayStation players, while Outbreak is a large-scale mode available in the Season Two update.