How to Fix Chromebook Touchscreen Not Working? A Complete Guide

Learn how to fix a Chromebook touchscreen not working issue through simple steps, including restarting, cleaning the screen, checking settings, and seeking professional help if needed. 

by Rubaditsha | Updated Apr 15, 2024

What is Chromebook Touchscreen?

A Chromebook touchscreen on iPad and Android lets you tap, swipe, and interact directly with the screen. Some Chromebooks can bend or remove, making them work like tablets too. You can use them to browse the web and use apps from the Google Play Store just by touching the screen. They are fun and easy to use, especially for tasks like scrolling through websites or playing games.

How to Fix Chromebook Touchscreen Not Working?

Following are the ways to fix the Chromebook Touchscreen Not Working issue, take a look:

Turn the Chromebook back on

  • Switch off and then on your Chromebook again.

  • Sometimes, software bugs that cause problems with the touchscreen can be resolved with a simple restart.

Try a Hard Reset

  • Try a hard reset if restarting does not solve the problem.

  • This may help restart the computer and fix software issues.

Clear the Screen

  • Turn off your Chromebook and use a soft cloth to wipe the touchscreen clean.

  • Ensure that the touchscreen is free of any dirt or sticky residue that may be causing issues.

Check the Touchscreen Designs.

  • Verify that the touchscreen has not been accidentally turned off.

  • To turn on and off the touchscreen, press Search + Shift + T.

Update the Chrome OS

  • Make sure the most recent updates are installed on your Chromebook.

  • Many noticed touchscreen problems may be resolved by updating the operating system.

Return to the original factory settings

  • Think about returning your Chromebook to its factory settings if the issue still exists.

  • Make a backup of any important files before doing this as it will remove all local data.

Seek Professional Assistance

  • Speak with a qualified technician or the manufacturer if none of the above fixes resolve the issue.

  • It can be a sign of a hardware problem that needs to be fixed by a professional. 

What Causes a Chromebook Touchscreen to Stop Working?

The causes for Chromebook Touchscreen not Working are as following:

Software Issues

  • Chromebook touchscreen problems often stem from software glitches.

  • Restarting the device or performing a factory reset can usually resolve these issues.

Dirt or trash on the Screen

  • Accumulated dirt or trash on the screen can interfere with touchscreen functionality.

  • Similarly, if your hands are dirty or wet, it may affect the touchscreen responsiveness.

System Settings

  • Accidental disabling of the touchscreen in system settings can cause it to stop working.

  • You can rectify this by re-enabling the touchscreen functionality through the settings menu.

Hardware Malfunctions

  • In some cases, the touchscreen digitizer or other hardware components may fail.

  • Hardware issues require professional intervention and may necessitate repairs or replacement.

How to Use the Chromebook Touchscreen?

If you are using a Chromebook with a touchscreen, here is how you can interact with it:

  • Simply tap on the screen where you want to click like you would with a mouse.

  • Touch and hold your finger on the screen where you want to right-click, and a context menu will appear.

  • Drag your finger up, down, left, or right on the screen to scroll through content.

  • Swipe your finger from left to right to go back to the previous page in your web browser. Swipe from right to left to go forward.

  • Use two fingers to touch and hold an area on the screen. To zoom in, spread your fingers apart. To zoom out, pinch them together.

  • Swipe up from the bottom of the screen to reveal your row of apps (shelf). To hide it, long-press on the row of apps at the bottom of the screen until it disappears.

  • If multiple apps are open, drag one app to the left or right side of the screen to use it alongside another app. This allows for multitasking with two apps simultaneously.

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