How to Fix Hoyolab Widget Not Working on iOS and Android?

Learn how to fix HoYoLAB widget not working on iOS and Android devices with these easy-to-follow steps. Read this topic on how to fix HoYoLab widget not working on iOS and Android and get your widget working again in no time.  

by Damodharan N | Updated Mar 20, 2023

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Hoyolab Widget

Hoyolab is a social platform created by miHoYo, the developer of the popular game Genshin Impact. The platform allows players to connect with each other, share game-related content, participate in events and giveaways, and more. A Hoyolab widget is a small tool that can be embedded on a website or blog to display information related to Genshin Impact. The widget can show a player's game progress, character information, and other game-related stats. It can also display information about upcoming events and updates, as well as the latest news and announcements from miHoYo. Overall, the Hoyolab widget is a useful tool for Genshin Impact players who want to stay up-to-date with the latest game-related information and connect with other players in the community.

How to Get a Hoyolab Widget?

To get the Hoyolab widget for Android or iOS, you first need to download and install the Genshin Impact game on your device. Once you have installed the game, follow these steps:

For Android:

  1. Open the Genshin Impact app on your Android device.
  2. Tap on the Paimon icon located in the top left corner of the screen.
  3. Tap on the "Hoyolab" option.
  4. On the Hoyolab page, scroll down and tap on the "Download Hoyolab Widget" button.
  5. Follow the on-screen instructions to complete the installation process.

For iOS:

  1. Open the Genshin Impact app on your iOS device.
  2. Tap on the Paimon icon located in the top left corner of the screen.
  3. Tap on the "Hoyolab" option.
  4. On the Hoyolab page, tap on the "Download Hoyolab Widget" button.
  5. You will be redirected to the App Store. Tap on the "Get" button to download the Hoyolab widget.
  6. Follow the on-screen instructions to complete the installation process.

Once the widget is installed, you can add it to your home screen or lock screen to access the latest Genshin Impact news, event information, and community content.

How to Fix Hoyolab Widget Not Working on IOS and Android

If you are experiencing issues with the Hoyolab Widget not working on your iOS or Android device, here are a few things you can try to fix the problem:

  • Check your internet connection: Make sure your device is connected to the internet and has a stable connection.
  • Update the app: Make sure the Hoyolab app is updated to the latest version. Check for updates in the App Store (for iOS) or Google Play Store (for Android) and install any available updates.
  • Clear cache and data: Clear the cache and data of the Hoyolab app. Go to Settings > Apps > Hoyolab > Storage > Clear cache and Clear data (Note: clearing data will log you out of the app).
  • The players also sometimes face issues regarding the Real-time notes and app track with regard to android and apple to rectify these steps follow these steps.
  • For iPhone users, you can enable App Tracking for the HoYoLAB app by going to your iPhone Settings, tapping on the HoYoLAB option, and toggling on the Allow Tracking switch. To enable Real-time Notes, open the HoYoLAB app, go to the Profile tab, tap on the gear icon, select Privacy Settings, and toggle on the "Do you want to enable your Real-Time Notes to view your in-game data?" option.
  • For Android users, you can enable App Tracking by going to your device's settings, selecting Privacy, then Permission Manager, and toggling on the "Allow app to track" option for the HoYoLAB app. To enable Real-time Notes, open the HoYoLAB app, go to the Profile tab, tap on the gear icon, select Privacy Settings, and toggle on the "Do you want to enable your Real-Time Notes to view your in-game data?" option.
  • Reinstall the app: If clearing the cache and data doesn't work, try uninstalling and reinstalling the Hoyolab app from the App Store (for iOS) or Google Play Store (for Android).
  • Check for Hoyolab server issues: If none of the above steps work, it is possible that there is an issue with the Hoyolab servers. Check the official Genshin Impact Twitter account or community forums to see if other players are experiencing similar issues.
  • If you have tried all of the above steps and are still experiencing issues with the Hoyolab Widget, you can try contacting miHoYo's customer support for further assistance.

How to Change the Hoyolab Widget Background Image?

To get a Hoyolab Widget follow these steps to add the widget Background image on both iOS and Android devices:

  1. iOS:

  • Press and hold the blank area of the screen and tap the "+" icon in the top-left corner.
  • Search for "HoYoLAB" and tap to add the widget.
  • Press and hold the widget to change the background image.
  1. Android:

  • Press and hold the blank area of the screen and tap "Widgets" at the bottom.
  • Search for "HoYoLAB" and tap to add the Genshin Impact widget.
  • For Android 10.0 or above, press the widget to change the background image. For systems below Android 10.0: Tap "Settings" on the widget to enter the background selection page and change the background.

It's important to note that the widget data refresh rate is subject to iOS and Android system rules and updates dynamically with a certain latency. The new widget style is only available on iOS 16 or newer and Android 8.0 or newer, and the Hoyolab App must be updated to Version 2.28 to use the widget feature

Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

How to Fix Hoyolab Widget Not Working on iOS and Android - FAQs

1. What is the Hoyolab widget

The Hoyolab widget is a mini application that provides quick access to your Hoyolab profile and activities on your phone's home screen.

 

2. Why is my Hoyolab widget not working on iOS or Android  

There could be several reasons why the Hoyolab widget is not working on your device. It could be due to a software glitch, an outdated app version, or a problem with the widget settings.

 

3. How do I fix the Hoyolab widget not working on iOS or Android

Here are some troubleshooting steps you can try:

  1. Restart your device: Sometimes, a simple restart can fix the issue. Try restarting your iOS or Android device and see if the Hoyolab widget works.
  2. Update the Hoyolab app: Make sure that you have the latest version of the Hoyolab app installed on your device. If not, go to the app store and update it.
  3. Check widget settings: Check if the widget is enabled in your device settings. Go to your device's widget settings, find the Hoyolab widget, and make sure it is turned on.
  4. Re-add the widget: If the widget is still not working, try removing it and adding it back to your home screen. To do this, tap and hold the widget until the "Remove" option appears. Then, drag it to the top of the screen and drop it. To re-add the widget, go to your device's widget settings and find the Hoyolab widget.
  5. Contact support: If none of the above steps work, contact the Hoyolab support team for further assistance.
4.  How can I contact the Hoyolab support team?  

You can contact the Hoyolab support team through the in-app support feature or through the official Hoyolab website.