How to Fix Microsoft Outlook Web Not Loading? A Step-by-Step Guide

if you want to know how to fix Microsoft Outlook Web not loading which has been an issue faced by some users, read the article and find out how to fix Microsoft Outlook Web not working.

by Hemalatha R | Updated Apr 26, 2023

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Microsoft Outlook Web Not Working

If you are experiencing issues with Microsoft Outlook not loading on your browser, you’re not alone. It can be frustrating to rely on a tool like Outlook for your email and productivity needs, only to have it not work as intended. One common issue that users face is getting stuck on the loading screen, where the blue envelope logo animation keeps refreshing, but the inbox never loads.

How to Fix Microsoft Outlook Web Not Loading?

If you’re experiencing issues with Microsoft Outlook Web not loading, it can be frustrating, especially if you rely on it for work or personal use. However, there are several troubleshooting tips you can follow to fix the issue.

Disable Ad Blocker Extensions

Ad blocker extensions can often interfere with a site’s script and prevent Outlook from loading correctly. To fix this, you can temporarily disable the ad blocker extension and see if that gets Outlook to work again. In Google Chrome, type chrome://extensions in the address bar at the top and press Enter. Use the toggle to disable the ad blocker extension. On Microsoft Edge, type edge://extensions in the URL bar and hit Enter. Then, disable the ad blocker extension using the toggle. If this method works, you can pause the ad blocker on Outlook’s website to fix the issue for good.

Sign Out and Sign In

Validation issues with your Microsoft account might prevent you from sending or receiving emails in Outlook. If that’s the case, Microsoft recommends you update your account profile by visiting its website. Reopen Outlook web after completing the validation process. Tap on your account picture in the top-right corner and select Sign out. Then, sign back into your account and see if Outlook works fine.

Check If Outlook is Down

It’s possible that Outlook servers are having an off day, which is why you’re having trouble using Outlook web on your computer. Microsoft maintains a service status page for all its online services, including Outlook. You can check the status of Outlook.com on that page. A green checkmark next to Outlook.com indicates that the servers are operational. In that case, you can continue with the troubleshooting tips below to fix the problem.

Reset Site Permissions For Outlook

Some Outlook web features may not work in your browser if you have denied any important site permissions. For example, if you’ve disabled notification permissions for Outlook, you won’t get any alerts for emails or calendar events. Instead of checking each site permission individually, you can reset site permissions for Outlook and start over. To do so, click the padlock icon on the left of the URL and click the Reset permissions button.

Enable JavaScript 

JavaScript is responsible for loading many elements of a web page. When you disable it, some websites may experience difficulties loading visual content. To check for this possibility, re-enable JavaScript in your browser and then try to use Outlook again. In Google Chrome, type chrome://settings/content/javascript in the address bar at the top and press Enter.

Under Default behavior, select the ‘Sites can use Javascript’ option. In Microsoft Edge, type edge://settings/content/javascript in the Address bar at the top and hit Enter. Turn on the toggle next to Allowed.

Unblock Your Account

At times, Outlook may temporarily disable your account if it detects unusual account activity. Outlook does this to protect your account from fraud or abuse. That means, you’ll need to reset your account password. Fortunately, unblocking your Outlook account isn’t too difficult. Use the following link to reset your password and unblock your account.

Clear Browsing Cache

Your browser saves cache data from websites you visit to improve performance and reduce loading times. However, if this data somehow is corrupt, it can impair the site’s ability to load correctly. Hence, it’s always a good idea to clear existing browsing data if websites like Outlook are not loading or responding.

To clear the browser cache in Chrome or Edge, press Ctrl + Shift + Delete on your keyboard to open the ‘Clear browsing data’ panel. Select All Time in the Time Range option. Mark the box that reads ‘Cached images and files’ and hit the Clear data button.

Why is Microsoft Outlook Web Not Working

Microsoft Outlook Web may not be loading or working for various reasons. Some of the common reasons include:

  1. Ad blocker extensions: Ad blocker extensions can often interfere with a website's scripts and prevent Outlook from loading correctly.

  2. Validation issues: If you have validation issues with your Microsoft account, it might prevent you from sending or receiving emails in Outlook.

  3. Server issues: Sometimes, Outlook servers might be down, which is why you're having trouble using Outlook Web on your computer.

  4. Site permission issues: Some Outlook web features may not work in your browser if you have denied any important site permissions.

  5. JavaScript issues: JavaScript is responsible for loading many elements of a web page. When you disable it, some websites may experience difficulties loading visual content.

  6. Blocked account: Outlook may temporarily disable your account if it detects unusual account activity.

  7. Browsing cache issues: Your browser saves cache data from websites you visit to improve performance and reduce loading times. However, if this data somehow is corrupt, it can impair the site's ability to load correctly. Hence, it's always a good idea to clear existing browsing data if websites like Outlook are not loading or responding.

By following the troubleshooting tips provided, you can identify the issue and resolve it accordingly. 

Microsoft Outlook

Microsoft Outlook is a widely used personal information manager software system developed by Microsoft. It is included in the Microsoft Office and Microsoft 365 software suites and offers a range of features beyond just email management.

In addition to email, Outlook provides users with the ability to manage their calendars, tasks, contacts, notes, and journals, as well as web browsing capabilities. It is also a popular email client for businesses due to its many functions and easy-to-use interface.

Individual users can utilize Outlook as a stand-alone application, while businesses can deploy it as a multi-user software through Microsoft Exchange Server or SharePoint. This allows for shared functions such as mailboxes, calendars, folders, data aggregation, and appointment scheduling.

Outlook also offers mobile apps for various platforms, allowing users to access their email, calendar, and other features on the go. In addition to its many features, Outlook is also known for its robust security measures, including built-in spam filtering and encryption options.

Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

Microsoft Outlook Web Not Working - FAQs

1. What is Microsoft Outlook?  

Microsoft Outlook is a personal information manager software system developed by Microsoft. It is available as a part of the Microsoft Office and Microsoft 365 software suites. It is primarily an email client but also includes other functions such as calendaring, task managing, contact managing, note-taking, journal logging, and web browsing.

2. Can I use Microsoft Outlook for both personal and business purposes?  

Yes, you can use Microsoft Outlook as a stand-alone application for personal use or deploy it as multi-user software for shared functions like mailboxes, calendars, folders, data aggregation, and appointment scheduling in an organizational setting.

3. How does Microsoft Outlook work with Microsoft Exchange Server and SharePoint?  

Organizations can deploy Microsoft Outlook as multi-user software through Microsoft Exchange Server or SharePoint to enable shared functions like mailboxes, calendars, folders, data aggregation, and appointment scheduling.

4. Are mobile apps available for Microsoft Outlook?  

Yes, Microsoft offers mobile apps for Microsoft Outlook on both Android and iOS platforms.

5. What features are included in Microsoft Outlook?  

Microsoft Outlook is primarily an email client, but it also includes other features such as calendaring, task managing, contact managing, note-taking, journal logging, and web browsing. These features make it a popular choice for both personal and business use.