How to Fix Zoom Error Code 1132? Error and Its Causes
by Vignesh L | Updated Apr 28, 2023
What is Zoom Error Code 1132?
Zoom Error Code 1132 is an authentication error that occurs when there is an issue with the user's login credentials. This error typically appears when a user tries to sign in to the Zoom application or join a meeting, and the authentication process fails due to incorrect login credentials or a problem with the authentication servers. The error message usually reads: "Error Code: 1132. Can't sign in. Please try again or contact Zoom support for help."
This error can occur on any device that uses the Zoom application, including desktops, laptops, and mobile devices. It is important to resolve this error to be able to use the Zoom application and join or host meetings.
How to Fix Zoom Error Code 1132?
Listed below are the fixes for Zoom Error Code 1132
1. Restart Your Router for Better Internet Connectivity
If you're experiencing connection-related problems, a simple troubleshooting method to try is restarting (or power cycling) your router. This will refresh your internet connection and reset the router's cache, potentially resolving the issue. Follow these steps to restart your router:
1. Switch off your router.
2. Unplug the power cable from your router.
3. Leave the router unplugged for approximately one minute.
4. Reconnect the router by plugging the power cable back in.
5. Turn on the router and wait a few minutes for all the lights to come back on.
Note: These instructions are for 2-in-1 modem routers. If you have a separate modem, you'll also need to unplug it and reconnect it.
2. Update the Zoom App
To avoid error 1132 caused by bugs in older versions of Zoom, it is important to update the app to the latest version. Here are the steps to manually update Zoom:
1. Launch the Zoom app on your Windows device and sign in if necessary.
2. Click on the user menu button located in the top-right corner of the Zoom interface.
3. From the drop-down menu, select the "Check for updates" option.
4. If an update is available, click on the "Update" or "Install" option displayed in the window.
5. Wait for the Zoom updater to complete the installation process.
6. After the update is finished, sign back into Zoom and attempt to join a meeting.
3. Change Windows Defender Firewall Settings
Having a stable internet connection is crucial when using the Zoom app. Error 1132 may occur if Windows Defender Firewall is blocking Zoom from connecting. You could disable the firewall to see if it resolves the issue, but you can also adjust the Zoom firewall rules to fix the problem. Here's how:
1. Type "Windows Defender Firewall with Advanced Security" in the search box or click the magnifying glass icon on the Windows taskbar.
2. Select "Windows Defender Firewall with Advanced Security" from the results to open the app.
3. Click on "Inbound Rules" in the left sidebar.
4. Double-click on any Zoom rule listed there.
5. Go to the "Protocols and Ports" tab.
6. Select "Any" from the Protocol Type drop-down menu.
7. Click "Apply" to save the new protocol setting for the rule.
8. Click "OK" to close the rule's properties window.
9. Repeat steps five to nine for all Zoom rules in Windows Defender Firewall with Advanced Security.
Additionally, ensure that Zoom is authorized to communicate through the firewall. Windows Defender Firewall has an allowed app list where you can enable or disable Zoom and other software from establishing connections. Check the Private and Public checkboxes for Zoom in the allowed app list. For further information, refer to our guide on allowing apps through the Windows Defender Firewall.
4. Disable Third-Party Antivirus/Security Software
To resolve Zoom issues such as error 1132, you may need to disable any third-party antivirus software and firewall that you have installed on your PC. Some antivirus tools have firewalls that can potentially interfere with Zoom, so it's best to disable them temporarily. To do this, you can look for separate options to disable the shield and firewall in your antivirus software's context menu or settings tabs, and then try using Zoom again to see if the error is resolved.
Once the error is fixed, you can set up an antivirus exclusion for Zoom and allow it through the firewall with the settings in your security software. Then, you can turn on the antivirus utility's shield and firewall features again. If resetting the firewall settings in your security software is an option, you can try that as well. This may restore the default firewall settings and fix the error for some users.
5. Reinstall the Zoom App
To fully refresh the Zoom app and ensure that you have the latest version, you can follow these steps to reinstall it on Windows 10 and 11:
1. Access the Run command dialog by pressing the Win + R key shortcut.
2. Inside Run, type "explorer.exe ms-settings:appsfeatures" and select OK.
3. Find the Zoom app in the list and select the Uninstall option. If you're using Windows 10, you can simply click Uninstall after selecting the app.
4. Go to the Zoom download center.
5. Download the Zoom Desktop Client.
6. Press the Windows logo key + E to access Explorer.
7. Navigate to the directory that contains your downloaded files and double-click the ZoomInstallerFull.exe setup wizard.
8. Follow the setup wizard's instructions to reinstall the Zoom software.
6. Set Up a New Windows Account
Numerous Zoom users have reported that creating a new Windows account has resolved error 1132, suggesting that the issue may be related to user account settings. To try using Zoom in a new Windows account, follow these steps:
1. Uninstall Zoom from your current Windows user profile, as outlined in steps one to three of resolution five.
2. Create a new local Windows user account by following the instructions in our guide for creating a new Windows user account to resolve issues.
3. Log out of your current Windows account and sign in to the newly created user profile.
4. Install the Zoom app in the new account.
5. Open the Zoom app and sign in.
6. Try joining a Zoom meeting again.
If this solution works, you can continue to use Zoom in the new Windows account whenever needed. However, some users who use Zoom regularly may prefer to transfer files from their old accounts to new ones.
Cause of Zoom Error Code 1132
The most common causes of Zoom Error Code 1132 are:
1. Incorrect login credentials: If the username or password used to sign in to the Zoom account is incorrect, the authentication process will fail, resulting in this error.
2. Server issues: Sometimes, the Zoom authentication servers may experience downtime or maintenance, leading to authentication errors.
3. Network issues: Poor or unstable network connectivity can cause problems with the authentication process, resulting in this error.
4. Outdated or corrupted Zoom application: If the Zoom application is outdated or corrupted, it can cause issues with the authentication process, resulting in this error.
What is Zoom?
Zoom is a video conferencing software application that allows users to host and attend virtual meetings, webinars, and online events. It offers features such as video and audio conferencing, screen sharing, recording, virtual backgrounds, chat, and more.
Zoom has become increasingly popular for remote work, online education, and virtual social events, especially during the COVID-19 pandemic. It is available for use on desktop computers, laptops, and mobile devices, and offers both free and paid plans with varying levels of features and capabilities.
Zoom also allows for large-scale conferences and webinars with up to 10,000 attendees depending on the pricing plan. It has become an essential tool for businesses, schools, and individuals around the world who require remote communication and collaboration.
How to Fix Zoom Error Code 1132 - FAQs
The maximum number of participants allowed in a Zoom meeting depends on the pricing plan. The free plan allows for up to 100 participants, while the paid plans can support up to 1,000 or 10,000 participants depending on the plan.
Yes, Zoom allows users to record their meetings, either locally on their computer or in the cloud. However, it is important to inform participants beforehand and obtain their consent before recording.
To share your screen in a Zoom meeting, click on the "Share Screen" button on the meeting controls. You can choose to share your entire desktop or just a specific application or window.
Zoom has faced some security and privacy concerns in the past, but the company has since implemented measures to address these issues. It is important to use best practices such as enabling passwords and waiting rooms, avoiding sharing meeting links publicly, and keeping the Zoom application updated to ensure security.