Instagram Password Reset Option Not Working, Causes and Fix?
by Mathelene | Updated Jun 20, 2023
Instagram Password Reset Option Not Working
A significant number of Instagram users have recently encountered a frustrating problem with the platform's password reset feature. Upon receiving a pop-up notification indicating a compromised account, users were swiftly logged out of their accounts. However, the process of resetting passwords has become a source of immense frustration due to a malfunctioning password reset link.
When users click on the "Forgot password" option, they are briefly presented with a screen to enter their associated email or phone number. Unfortunately, this initial step is quickly bypassed, redirecting users to the "Reset password" screen without allowing them to enter their login credentials. As a result, affected users find themselves caught in an endless loop of attempting to reset their passwords without success.
Numerous users have expressed their frustration on platforms like Twitter, seeking assistance from Instagram's official account. Some have reported being locked out of their accounts for days, unable to regain access despite multiple password reset attempts.
Even those who have managed to regain entry, encounter limited functionality within their accounts. Basic features such as liking photos, commenting on posts, and following other users become inaccessible, severely restricting users' ability to engage with the platform.
This issue is compounded by the fact that some users have been grappling with the problem for an extended period, causing them significant inconvenience and anxiety. It is imperative for Instagram to address this issue promptly, investigate its cause, and provide clear and transparent communication to affected users. Restoring trust and ensuring the security of user accounts should be a top priority.
Users are advised to stay updated on any developments regarding the Instagram 'Password reset' option not working issue through sources like PiunikaWeb.
Why is The Reset Password Link Not Working?
There are several reasons why the Instagram password reset may not work. Here are some of the possible causes:
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Incorrect email address: If the email address you entered during the password reset process does not match the one associated with your Instagram account, the reset will not be successful. Make sure to enter the correct email address used during the account setup.
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Outdated Instagram app: If you are using an outdated version of the Instagram app, it may cause issues with the password reset process. Make sure to update the app to the latest version available on your device's app store.
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Browser issues: If you are trying to open the password reset link through your smartphone's web browser and it is not functioning properly, it could hinder the reset process. Ensure that your web browser is up-to-date and try clearing its cache before attempting the password reset again.
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Unlinked Facebook account: If you have not linked your Instagram account with your Facebook account, you may encounter difficulties during the password reset. Linking the accounts can provide an alternative method for logging in and resetting the password.
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Instagram cache issues: Sometimes, the Instagram app's cache can impact its performance, including the password reset feature. Clearing the cache of the Instagram app may help resolve the issue. Instructions for clearing the cache can vary depending on your device and operating system.
How to Fix Instagram Password Reset Not Working?
Check your internet connection: A poor internet connection can often be the cause of password reset issues. Restart or reset your network devices, such as your modem or router, and try sending the reset password email again.
Update the Instagram app: Outdated versions of the Instagram app can lead to compatibility issues. Make sure to update the app on your Android or iOS device by visiting the respective app store and locating the Instagram app for updating.
Reinstall the Instagram app: If updating the app doesn't resolve the issue, you can try reinstalling it. Remove the app from your device and then download and install it again from the Google Play Store for Android devices or the App Store for iOS devices.
Login using Facebook: If you have previously linked your Facebook account to your Instagram account, you can try logging in using your Facebook credentials. Open the Instagram app and look for the "Log in with Facebook" option. Follow the instructions to log in and then change your password and update your contact details if needed.
Use the Incognito Mode: If you have received a password reset link but it isn't working when accessed through your regular browser, you can try using the Incognito mode. Open a new incognito window or tab in your browser and paste the copied link into it. Enter the new password you desire to reset and save the changes.
Instagram Password Reset Option Not Working - FAQs
Check your spam folder.
Yes, if you have linked your Instagram and Facebook accounts, you can reset your Instagram password using your Facebook credentials.
If you haven't linked your Instagram account with Facebook, you will need to use the email or phone number associated with your Instagram account to reset your password.
No, you need to have access to either the email address or phone number associated with your Instagram account in order to reset your password.
To reset your Instagram password, go to the login screen and click on the "Forgot password?" link. Follow the instructions provided to reset your password via email or phone number.