ITVX App Not Working on iPad or iPhone: What Update on ITVX App Not Working on iPad or iPhone?

Users are facing freezing issues with the ITVX app, Disrupting their streaming experience and generating numerous complaints on social media

by R Vigneshwaraa | Updated Oct 04, 2023

Fresherslive

ITVX

ITVX, formerly known as ITV Hub and originally branded as ITV Player, is a popular British ad-supported video-on-demand streaming service operated by ITV. Its inception dates back to December 5, 2008, under the name ITV Player. Over time, it has evolved to offer a broad range of content, primarily sourced from ITV, along with a mix of exclusive and licensed materials.

On November 23, 2015, ITV revamped both the app (ITV Player) and the website (ITV.com), leading to a rebranding of the service as ITV Hub, marking a significant transformation in its interface and functionality. The change aimed to enhance the user experience and engagement. Notably, as of August 2021, ITV Hub boasted a substantial user base, with over 30 million registered users actively utilizing the platform.

Later, ITVX was introduced on November 17, 2022, and officially launched on December 8, 2022. This revamped version of ITV's streaming platform distinguishes itself by offering an extensive collection of exclusive programming, positioning ITVX more competitively alongside industry peers such as the BBC and Channel Four Television Corporation.

ITVX App Not Working on iPad or iPhone

Users have reported that the ITVX app is frequently freezing during content viewing, causing disruptions to their streaming experience. The problem has garnered widespread attention due to the numerous complaints flooding in. Affected users have taken to various social media platforms to vent their frustrations and seek possible solutions, highlighting the urgency for the issue to be addressed promptly

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How to Fix ITVX App Not Working on iPad or iPhone 

  • For Fixing ITV App Issues:

    • If you're experiencing issues with the ITV app, the recommended solution is to delete and then reinstall the app.
  • For Effective Fix: Keeping the App Updated:

    • To ensure optimal performance and functionality, it's essential to keep your ITV app updated.
    • On an iPhone, open the "Settings" app.
  • Accessing App Store Settings:

    • Inside "Settings," find and tap on "App Store."
  • Enabling Automatic App Updates:

    • Within "App Store" settings, locate and switch on the option that says "App Updates" to enable automatic downloads.
  • Manual Check for Updates:

    • To manually check for updates for the ITV X app, go to the "App Store."
  • Locating the App Store:

    • Find the "App Store" icon on your device and tap to open it.
  • Checking for App Updates:

    • Inside the "App Store," locate the "Updates" tab usually found at the bottom of the screen and tap on it.
  • Updating the ITV X App:

    • In the "Updates" section, look for the ITV X app. If an update is available, tap "Update" next to the app to install the latest version.

What Update on ITVX App Not Working on iPad or iPhone?

The positive development is that ITVX support is proactively addressing the issue. They have acknowledged the widespread reports and have reassured users that they are actively working on resolving the problem. This demonstrates their commitment to delivering a smooth and uninterrupted user experience.

In a ray of hope, one of the affected users stumbled upon a potential workaround. By uninstalling the ITVX app from their device and subsequently reinstalling it from the App Store, they managed to mitigate the freezing issue. This workaround offers temporary relief and showcases the adaptability of affected users in finding solutions.

With the combined efforts of the support team's active involvement and the identified workaround, users can remain optimistic that a comprehensive solution is on the horizon. It's anticipated that the issue will be rectified soon, providing a seamless streaming experience for all ITVX app users.

ITVX  Platforms

Platform

Availability

Details

Sony Bravia

July 2017

ITV Hub accessible on YouView-enabled Sony Bravia TVs from July 2017.

BT TV

December 2008

Integration into BT TV's TV Replay service, offering access to popular ITV shows within 8 days of airing.

Freesat

Reserved on channel 903

Beta release in December 2010, extended to various receivers. Full version reservation on channel 903.

Now TV / Roku

January 29, 2014 (Now TV), June 11, 2014 (Roku)

ITV Player availability on Sky's Now TV box and subsequent inclusion in NowTV and Roku devices.

Samsung Smart TV and Blu-ray Players

July 6, 2012

Availability on Samsung's Smart TVs and Blu-ray players, and exclusivity for ITVX on Samsung Smart TVs from 2016 and above starting December 8, 2022.

Virgin Media

January 8, 2009

Integration into Virgin Media's digital cable TV service, providing access to ITV shows for seven days after broadcast.

YouView

July 2012

ITV Player as part of the launch services, allowing users to resume watching recent programs and browse by channel, day, and A-to-Z.

Game Consoles

December 14, 2010 (PlayStation 3), February 10, 2017 (Xbox One), November 10, 2020 (Xbox Series S/X)

Availability on PlayStation 3, Xbox One, and Xbox Series S/X, expanding the ITV Hub reach to gaming platforms.

Mobile Platforms

July 11, 2011 (iOS and Android)

Dedicated ITV Player application released for a wide range of mobiles and tablets, available on both iOS and Android platforms, offering programming from ITV channels for up to seven days after broadcast.

ITVX

Available on Samsung Smart TVs 2016 and above, Android 5.0 and above

ITVX exclusively available on Samsung Smart TVs from 2016 and above starting December 8, 2022, and on Android devices running Android 5.0 and above.

Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

ITVX App Not Working on iPad or iPhone- FAQs

1. What platforms support ITV Hub and ITVX?

ITV Hub is supported on various platforms including Sony Bravia, BT TV, Freesat, Now TV, Roku, Samsung Smart TVs, and more. ITVX is exclusively available on Samsung Smart TVs from 2016 and above and on Android devices with Android 5.0 and above.

2. Can I watch ITV shows on mobile devices?

Yes, you can watch ITV shows on mobile devices using the dedicated ITV Player application available on iOS and Android devices.

3. How long can I access shows on ITV Hub after they've aired?

Typically, you can access shows on ITV Hub for up to eight days after their original broadcast date.

4. Is ITVX a paid service?

As of the available information, ITVX is not mentioned as a paid service; it is an exclusive offering available on specific Samsung Smart TVs and compatible Android devices.

5. When did ITVX officially launch?

ITVX officially launched on December 8, 2022, and is available on Samsung Smart TVs from the year 2016 and onwards, as well as on Android devices running Android 5.0 and above.