Jio Cinema app not working on Samsung Smart TV, How to fix it?

Users are curious to know why is Jio Cinema app not working on Samsung Smart TV, so here we have the reasons for Jio Cinema app not working on Smart TV and its fixes, take a look.

by A Maria | Updated Apr 18, 2023

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JioCinema 

JioCinema, a streaming service owned by Viacom18, offers Indian viewers an advertising video-on-demand service with a diverse content library of films, TV shows, web series, music videos, documentaries, and sports. Following a merger with Viacom18 in September 2022, all sporting content previously available on Voot was moved to JioCinema, positioning it as the digital destination for sports on the network.

The service is available for both Android and iOS devices via a mobile app.

Jio Cinema app not working on Samsung Smart TV

JioCinema is a popular streaming app among internet users who enjoy watching movies, TV shows, web series, and music videos. However, many users have been facing issues with the app buffering and not functioning properly. If you're one of these users, don't worry! You've come to the right place to find solutions to your JioCinema App problems.

This article will provide you with everything you need to know about the app and how to fix any issues you may be experiencing. If you are facing issues with the JioCinema App not working on your Smart TV, there are certain indications that you need to check for. Correcting these indications can help the JioCinema App to work efficiently. Here are some of the indications to look for:

  • Firstly, if you are using an older version of the JioCinema App, it may need to be updated on your device. You are advised to install the latest version of the JioCinema App on your device.
  • Secondly, you can check for the network connection by opening a website on your device. Internet connectivity issues can lead to buffering of programs on the App.
  • Lastly, there might be a server issue with the JioCinema App. To rectify this issue, you must restart your device.

How to fix Jio Cinema not working on Smart TV? 

The fixes for Jio Cinema not working on Smart TV are;

Fix 1: Check Jio Server Status

  • To tackle the issue of JioCinema not working, the first step is to check if the Jio servers are functioning properly. 
  • Visit Downdetector to verify the status of Jio servers. If the servers are down, you'll have to wait for them to become operational again. 
  • However, if they are up and running, the issue could be on your device's end. Follow the steps below to resolve the problem.

Fix 2: Clear Cache Memory

  • If you are streaming content on the JioCinema app or official website, you can try clearing the cache memory of either your browser or the JioCinema app itself. 
  • The steps to clear the cache of your browser may vary depending on the browser you use. 
  • Similarly, for Android and iOS devices, the steps to clear the cache memory of the JioCinema app are different.
  • For Android devices, go to the Settings app, select Apps, choose JioCinema from the list of apps, click on Storage & Cache, and tap on Clear Cache. 
  • For iOS devices, go to Settings, select JioCinema, and click on the Clear app cache on the next launch option.

Fix 3: Update JioCinema App

  • If you are using the JioCinema app on an Android or iOS device, try updating the app by going to the respective app store. 
  • Outdated apps can often cause errors, so it is advisable to enable automatic updates or manually update the app from time to time

Fix 4: Power Cycle Devices

  • Sometimes, a temporary glitch or bug within the app or device can cause the issue. A simple power cycle can help resolve the problem. 
  • Turn off your device for a few seconds and restart it. Launch the app and check if the issue has been resolved.

Fix 5: Uninstall and Reinstall the App

  • As a last resort, you can try uninstalling the app and reinstalling it on your device. 
  • This method has been known to work for many users in solving the issue.

Fix 6: Contact JioCinema support 

  • If none of the above methods work, it is recommended to contact JioCinema's customer support to help you resolve the issue.

Why is JioCinema not working on Smart TV?

Here are a few of the causes why the Jio Cinema app not working:

Jio Cinema is a popular streaming platform that allows users to watch their favorite movies, TV shows, and other video content on demand. However, like any other app, Jio Cinema can sometimes encounter issues that prevent it from working properly. If you're experiencing problems with the Jio Cinema app, there could be several reasons behind it. Some of the most common causes of the Jio Cinema app not working include:

Jio Cinema App Server Issue

  • One of the primary reasons behind the Jio Cinema app not working could be due to server issues. 
  • Jio Cinema's servers may go down due to a variety of reasons, such as maintenance or other technical issues. 
  • In such cases, users may face problems accessing the app or streaming their favorite content.

Jio Cinema App Under Maintenance

  • Jio Cinema may sometimes undergo maintenance or updates, which could cause the app to stop working temporarily. 
  • During maintenance periods, users may experience slow or interrupted streaming, or may not be able to access the app at all.

Your Internet Connection Issue

  • Another common cause of the Jio Cinema app not working is an issue with the user's internet connection. 
  • Slow internet speeds or intermittent connectivity can lead to buffering or other streaming issues on Jio Cinema. 
  • It is recommended to check your internet connection or try resetting your network settings to fix this issue.

History of JioCinema

JioCinema was introduced to the public on September 5th, 2016, along with Jio's official launch. It is an app exclusively available to Jio users along with other apps, namely JioTV, JioSaavn, JioNews, JioMart, JioMeet, JioChat, and JioTalks, all owned by Jio Platforms. Initially, JioCinema was only available on Google Play Store and iOS App Store.

However, a year after the official launch, it was also launched as a web version, and later, it became available on JioPhone and TV as well. In September 2022, the merger of JioCinema into Viacom18 was approved by the CCI. Additionally, in 2022, JioCinema was made free to all users, regardless of their network. In November 2022, JioCinema became the official broadcaster of the 2022 FIFA World Cup in India.

However, the app faced criticism at the start of the tournament due to lags and glitches on the live streams. In December 2022, JioCinema became the official digital streaming partner of IPL as Viacom18 acquired digital streaming rights 2027 earlier in June. In March 2023, JioCinema became the official digital streaming partner of the Women's Premier League as Viacom18 acquired the streaming rights earlier in January.

About JioCinema 

SPECIFICATIONS 

DETAILS 

Type of business

Subsidiary

Type of site

  • Video on demand
  • OTT platform

Available in

  • Bengali
  • Bhojpuri
  • Kannada
  • Hindi
  • English
  • Tamil
  • Telugu
  • Malayalam
  • Marathi
  • Punjabi
  • Odia
  • Gujarati

Headquarters

Mumbai, Maharashtra, India

Area served

India

Owner

Jio Viacom 18

Founder(s)

Reliance Industries

Key people

Mukesh Ambani, Akash Ambani Nita Ambani

Industry

  • Streaming
  • Entertainment
  • Mass Media

Products

  • Streaming media
  • Video on demand
  • Digital distribution

Services

On-demand video streaming

Parent

Reliance Industries

Commercial

Yes

Registration

Optional

Launched

5 September 2016

Current status

Active

Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

JioCinema app not working on Samsung Smart TV - FAQs

1. What is JioCinema?

JioCinema is a streaming service owned by Viacom18 that offers an advertising video-on-demand service with a diverse content library of films, TV shows, web series, music videos, documentaries, and sports.

2. What kind of content does JioCinema offer?

JioCinema offers a wide range of content, including movies, TV shows, web series, music videos, documentaries, and sports.

3. Can I watch JioCinema on my mobile device?

Yes, JioCinema is available for both Android and iOS devices via a mobile app.

4. Is JioCinema free?

Yes, JioCinema is free for all users irrespective of their network.

5. Does JioCinema offer sports content?

Yes, following a merger with Viacom18 in September 2022, all sporting content previously available on Voot was moved to JioCinema, positioning it as the digital destination for sports on the network.