Netflix Error Code M7702-1003, How to Fix Error Code M7702 1003 on Netflix?
by Naveenkumar | Updated Jul 31, 2023
Netflix Error Code M7702-1003
Netflix is a popular streaming service that offers a wide range of shows and movies to its subscribers. However, some Windows 10 PC users have encountered an issue where, instead of the video playing, they see a black screen with the error message "Whoops, something went wrong. Missing Component.
We cannot find all the required components to play Netflix on this device. Please visit chrome://components, locate the WidevineCdm component, and click the "Check for update' button." This error is labeled as M7702-1003.
How to Fix Error Code M7702 1003 on Netflix?
Netflix Error Code M7702-1003 can occur on Windows 10 PCs due to issues with the WidevineCdm extension in Google Chrome. WidevineCdm is a Content Decryption Module that ensures secure video content distribution. This error may be caused by an outdated WidevineCdm or security settings blocking its operation. Here are step-by-step methods to resolve the error.
Solution 1: Allow Protected Content
Solution 2: Update the Content Protection Feature
Note: If you see "Status – Component not updated," proceed to Solution 3.
Solution 3: Remove or Replace Antivirus and Other Protection Software
Solution 4: Delete the Widevine Cdm Folder
Solution 5: Reinstall Google Chrome
Netflix
Netflix, Inc. is an American subscription-based video-on-demand over-the-top (OTT) streaming service. The platform is both owned and operated by Netflix, Inc. and serves as a premier destination for streaming films and television series across various genres. Netflix offers a vast library of content, primarily produced by the media company of the same name.
One of the remarkable features of Netflix is its international availability, offering its services to audiences worldwide in multiple languages, except in regions like China, North Korea, Russia, and Syria. This global presence has contributed to Netflix's immense success, making it one of the most-subscribed video-on-demand streaming services in the world.
Netflix's journey began with the official launch on January 16, 2007, which marked a significant milestone in the entertainment industry. Notably, this streaming service was introduced almost a decade after Netflix, Inc. had initiated its DVD rental service, which involved mailing DVDs to customers.
The platform's popularity has grown exponentially, amassing a staggering 238.39 million paid memberships across more than 190 countries as of June 30, 2023. This massive user base speaks to Netflix's ability to cater to diverse audiences and their entertainment preferences.
An essential aspect of Netflix's success lies in its dedication to producing original content. By 2022, Netflix's original productions accounted for half of its library in the United States. This strategic move has allowed the company to provide exclusive and high-quality content, further enhancing its appeal to subscribers.
Moreover, Netflix has not limited itself to traditional content streaming. The company has expanded into other ventures, including video game publishing through the Netflix service. This expansion showcases Netflix's ongoing efforts to diversify its offerings and stay ahead in an ever-evolving entertainment landscape.
Overall, Netflix's dominance in the streaming industry has redefined how people consume media, revolutionizing the way entertainment is accessed and enjoyed worldwide. Its commitment to delivering a vast array of content, including original productions, has cemented its position as a leading force in the digital entertainment arena.
Causes of Netflix Errors
Possible Causes of the Error M7702-1003
The error M7702-1003 is typically related to an issue with the Widevine Content Decryption Module (WidevineCdm) in the Google Chrome browser. WidevineCdm is a plugin that Netflix and other streaming services use to ensure the security and copyright protection of their content.
Outdated WidevineCdm Component: The error may occur if the Widevine Content Decryption Module (WidevineCdm), responsible for decrypting protected video content, is outdated or missing crucial updates.
Security Software Interference: Antivirus software or firewall settings on the device can sometimes block the updates for critical security components like WidevineCdm, leading to the error.
Browser Extensions Conflict: Conflicts with certain browser extensions can interfere with the proper functioning of WidevineCdm and result in an error.
Protected Content Setting: If the "Allow sites to play protected content" setting is disabled in Google Chrome, it can prevent Netflix from playing videos.
Corrupted WidevineCdm Folder: The WidevineCdm folder in the Chrome user data directory may become corrupted, leading to the error.
Antivirus Software Blocking Protected Content: In some cases, the antivirus software may erroneously block the playback of protected content on Netflix.
Netflix Overview
Overview
Netflix
Type of site
OTT streaming platform
Available in
Worldwide (except China, North Korea, Russia, and Syria)[3][4]
Headquarters
Los Gatos, California, U.S.
Country of origin
United States
Area served
Worldwide
Parent
Netflix, Inc.
URL
Commercial
Yes
Registration
Required
Launched
January 16, 2007; 16 years ago
Current status
Active
Netflix Error Code M7702-1003, How to Fix Error Code M7702 1003 on Netflix?-FAQs
Netflix Error Code M7702-1003 is an error that occurs on some Windows 10 PCs when attempting to play videos on Netflix. It displays a black screen with an error message stating that required components to play Netflix are missing.
The error is typically caused by issues with the Widevine Content Decryption Module (WidevineCdm) in Google Chrome. Possible causes include outdated WidevineCdm, security software interference, browser extension conflicts, blocked protected content settings, or a corrupted WidevineCdm folder.
To fix the error, you can try the following solutions:
- Allow protected content in Google Chrome settings.
- Update the WidevineCdm component in chrome://components.
- Disable or replace antivirus and other protection software temporarily.
- Delete the WidevineCdm folder and check for updates in Chrome.
- Reinstall Google Chrome after cleaning residual files.
To update the WidevineCdm component in Chrome, follow these steps:
- Open Google Chrome on your Windows 10 PC.
- Type "chrome://components" in the address bar and press Enter.
- Find the "Widevine Content Decryption Module" and click "Check for update."
The error can occur on Windows 10 PCs due to specific interactions between Netflix, Google Chrome, and the operating system. It may not affect other platforms or devices with different configurations.