Salesforce Authenticator App Not Working, How To Fix Salesforce Authenticator?
by Ushapriyanga | Updated Feb 28, 2023
Salesforce Authenticator Wiki
Headquartered in San Francisco, California, Salesforce, Inc. was founded by former Oracle executive Marc Benioff and has become one of the largest cloud-based software companies in the world. Its products include customer relationship management (CRM) software and applications that cater to sales, customer service, marketing automation, e-commerce, analytics, and application development. Salesforce made its initial public offering in 2004 and was the first cloud computing company to reach US$1 billion in annual revenue by the fiscal year 2009. As of September 19, 2022, Salesforce has a market cap value of almost US$153 billion, making it the 61st largest company in the world. The company generated US$26.5 billion in 2022 and ranked 136th on the most recent edition of the Fortune 500. Additionally, since 2020, Salesforce has been a component of the Dow Jones Industrial Average.
Salesforce Authenticator App Not Working
Salesforce Authenticator is a mobile application that offers an extra level of security to Salesforce users by generating a unique, one-time verification code that must be entered along with their password to access their account. However, there have been reports of issues with the app, such as the Salesforce Authenticator Not Working on the Face. There could be several reasons for this, including common causes that are listed below.
How To Fix Salesforce Authenticator?
Check Salesforce Authenticator App Server Status
Friends, even after following all the above steps, if Salesforce Authenticator Not Working problem is coming. Then you should try restarting your phone. Because friends, after many small bugs are fixed by restarting the device.
Check Device Compatibility
Check if your device is compatible with the Salesforce Authenticator app if you are experiencing the Salesforce Authenticator app stopping working on your device issue. If it is compatible, follow the steps given below to fix the problem.
Clear Cache of Salesforce Authenticator App
To fix the Salesforce Authenticator app issue, clear the cache of the Salesforce Authenticator app installed on your Android phone or iPhone. Go to Settings > Apps > Salesforce Authenticator > Clear Cache.
Update Salesforce Authenticator App to The Latest Version
If clearing the Salesforce Authenticator app cache does not resolve the issue, your app might be outdated. Update the Salesforce Authenticator app to fix the problem.
Switch Internet Connection
Check your phone's internet connection as bad internet connection can often cause technical errors.
Restart Your Device
If the Salesforce Authenticator Not Working problem persists even after following the above steps, try restarting your phone. Restarting the device can fix many small bugs.
How To Reset Salesforce Authenticator?
After deleting their Salesforce user account from the mobile Authenticator app, a user faced difficulty accessing their Salesforce account. They were shown a message stating that their account could not be found in the Salesforce Authenticator app and was advised to reconnect it in their personal settings if they had removed it from the app on their mobile device.
- Go to the Salesforce Setup.
- Click on "Users" in the Quick Find box.
- Click on the name of the user that you wish to reset.
- Click on "Disconnect" next to "App Registration: Salesforce Authenticator."
- Ask the user to log back in and reconnect their Salesforce Authenticator app.
Salesforce Authenticator App Not Working - FAQs
Salesforce Authenticator app is a mobile app that provides an additional layer of security to Salesforce users. It generates a unique, one-time verification code that you must enter along with your password to access your Salesforce account.
Go to the Salesforce Setup and click on the users
Yes, Salesforce Authenticator app is free to download and use.
No, Salesforce Authenticator app can only be used with Salesforce accounts.