Why is Disney Plus not working on LG TV? How to Fix Disney Plus Not Working on LG TV?
by Janani | Updated Jul 17, 2023
Disney Plus Not Working on LG TV
Several factors can contribute to the Disney Plus app not functioning properly on your LG smart TV. Potential reasons include device incompatibility, a weak internet connection, corrupted app or cache files, outdated app version, outdated LG TV webOS software, or even server issues originating from Disney Plus.
In this troubleshooting guide, the aim is to assist users in resolving issues with Disney Plus on their LG TVs. Whether the app fails to launch, crashes or gets stuck during loading, the guide offers step-by-step instructions to rectify the problem. It addresses both sound and picture issues, providing solutions to ensure the optimal functioning of Disney Plus on LG smart TVs in 2023.
Why is Disney Plus Not Working on LG TV?
There can be various reasons why the Disney Plus app may not be working on your LG smart TV. Some possible causes include device incompatibility, a poor internet connection, corrupt app or cache files, an outdated app, outdated LG TV webOS software, or even server issues from Disney Plus.
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Compatibility: Not all LG smart TVs are compatible with the Disney Plus app. If your TV model is older or running on an outdated operating system (webOS), it may not support the app.
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Outdated App Version: Using an older version of the Disney Plus app on your LG TV can lead to compatibility issues and malfunctions. It's important to keep the app updated to ensure optimal performance.
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Network Issues: Problems with your network connection, such as a slow or unstable internet connection, can prevent the Disney Plus app from functioning properly. Insufficient bandwidth, high latency, or router issues can all contribute to network-related problems.
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Firmware Outdated: If your LG TV's firmware (webOS software) is outdated, it can result in compatibility issues with the Disney Plus app. Updating to the latest firmware version can help resolve these problems.
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App Cache and Data: Corrupted or outdated cache and data associated with the Disney Plus app can cause it to malfunction. Clearing the app cache and data or reinstalling the app can potentially fix these issues.
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Server Problems: Disney Plus may experience server outages or technical difficulties from time to time. If the app is not working for anyone, including other devices or platforms, it might be a server-related problem.
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Regional Restrictions: Disney Plus availability varies by region due to licensing and copyright agreements. If the app is not officially supported in your country or region, you may encounter difficulties accessing or streaming content.
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User Agreement Consent: Some apps, including Disney Plus, require users to accept user agreements, privacy policies, or terms of use. Failing to provide consent may restrict access to the app.
How to Fix Disney Plus Not Working on LG TV?
There are several methods to solve the Disney Plus Not Working On LG TV. Here are those fix methods.
1. Check Network Connection & Update DNS
A slow or unstable internet connection can cause the Disney Plus app to malfunction on your LG TV. Start by restarting your network router. Unplug the router, wait for 30 seconds, and then plug it back in. Once done, connect your LG smart TV to the router and attempt to access Disney Plus again.
Here are a few additional steps you can take to address potential network issues:
Switch to a wired connection using an Ethernet cable.
Check the Ethernet cables if you are using a wired connection.
Test your network speed or connection using other channels or another device.
Consider switching to a dual-band router and utilizing the 5.0GHz frequency.
Update the DNS (Domain Name System) to Google DNS. To do this:
If you want to disable LG TV Automatic Dimming:
2. Verify Compatibility of Your LG TV
Before proceeding, it is important to confirm whether your LG smart TV is compatible with the Disney Plus app. Not all LG smart TVs support Disney Plus. Currently, Disney+ is available on most OLED, 4K UHD, and FHD/HD LED LG Smart TVs manufactured from 2016 to the present.
If your LG webOS smart TV is compatible, you can proceed to the next step. However, if you own an older model running webOS 2.0, the Disney Plus app is not available on the content store, and therefore, you cannot install or stream it directly from your TV. Please note that if your TV is not compatible, there are alternative methods to stream Disney+ on your LG TV, which will be discussed later in the guide.
3. Power Cycle Your LG TV
Power cycling your LG TV can resolve various streaming issues. It can address problems such as unresponsiveness, black screen, crashes, and streaming lag. Power cycling also clears corrupted cache files that may prevent Disney Plus and other streaming apps from functioning properly on your smart TV. Power cycling, also known as a "soft reset," will not affect your settings, installed channels/apps, or configurations.
Follow these steps to power cycle your LG TV and resolve issues with the Disney Plus app not loading:
If this fixes the issue, great! If not, proceed to the next tip.
4. Update Disney Plus App
Having an outdated version of the Disney Plus app can lead to issues such as a black screen or sudden crashes on your LG smart TV. To address this, check if you have the latest version installed and update it if necessary. Here's how:
5. Update LG Smart TV Software
Outdated LG webOS software can cause issues like Disney Plus app crashes or a black screen when trying to open the app. To address this, you need to update the software to the latest version. Follow these steps:
6. Update Region & Time Settings
Incorrect region settings or incorrect time settings on your LG TV can cause the Disney Plus app to malfunction. To check and adjust these settings, follow these steps:
To stop the flashing red light on your LG TV, please refer to the user manual or contact LG customer support for specific instructions as it may vary depending on the model.
- Turn Off IPv6: IPv6 is the latest version of the Internet Protocol, but some apps and networks may still not be compatible with it. To address this issue:
If IPv6 is already turned off, toggle it on and immediately toggle it back off. This should fix the issue, and the Disney Plus app should start working on your LG smart TV.
7. Reinstall Disney+ App
Sometimes, app files can become corrupted, leading to issues with apps like Disney Plus not working on smart TVs. Reinstalling the app can often resolve these problems. Follow these steps to uninstall and reinstall the Disney Plus app on your LG smart TV:
8. Consent to LG TV User Agreements
To use most streaming services on your LG smart TV, you need to give your consent to the user agreements. Accepting the privacy policy and terms of use is necessary. Here's how to do it:
9. Check If Disney Plus Server Is Down
In rare cases, the Disney Plus streaming server might be down, resulting in issues on your LG smart TV. These server-related problems are not specific to you or your TV. Symptoms can include sudden crashes, being logged out of your account, or a black screen in the Disney Plus app.
If you encounter any of these symptoms, it's important to consider the possibility of a server issue on Disney Plus's end. In such cases, the problem is not specific to your LG smart TV. You can check the status of the Disney Plus server by visiting their official website or social media channels.
By following these steps and troubleshooting methods, you should be able to address most common issues with the Disney Plus app on your LG smart TV. If the problem persists, it may be helpful to contact LG customer support or Disney Plus support for further assistance.
10. Verify Geo-restrictions
Disney Plus is actively working to ensure that its streaming service is available in most countries. However, there are still certain regions where the service is not yet accessible.
Presently, Disney+ is available in the following regions:
If you attempt to stream Disney Plus on your LG TV from any country where the service is not available, it will not function.
To quickly determine if this is the case, you can visit the Disney Plus website from a device connected to the same network and location as your smart TV. If Disney Plus is not allowed in your region, you will encounter a message similar to the one below:
"Disney plus is not available in your region"
If you do not see this message, then you are not in a geo-restricted region. In that case, let's proceed to the next step.
12. Reset TV to Factory Settings
If you have followed all the previous steps and the Disney Plus app on your LG TV is still not working, it is recommended to perform a hard reset, which will restore your TV to its factory settings.
Resetting your TV will revert all settings back to their default values as they were when you initially set up the TV. This action will resolve any potential issues that might have been caused by altered settings on your LG TV.
Here's how to reset your LG TV:
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Go to Settings > All Settings > General.
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Scroll down and select "Reset to Initial Settings."
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Confirm your decision to proceed with the reset.
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Once the reset is complete, proceed with the TV setup, selecting the appropriate options.
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Afterward, go back and install the Disney Plus app from the content store, and you should be able to use it without any issues.
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Contact Disney Plus or LG for Support
If you have followed all the tips mentioned above, your Disney Plus app should be functioning correctly by now..
However, if the Disney Plus app on your LG TV still fails to launch, crashes, or shows a black screen after following the troubleshooting steps, your next course of action should be to seek support from either Disney Plus or LG
13. Verify Your Disney Plus Subscription
Disney Plus operates as a subscription-based streaming service, offering access to a wide range of content, including classic movies, exclusive original shows, and content from popular franchises like Star Wars, Marvel, and National Geographic.
To stream content on Disney Plus, you must have an active subscription.
If your subscription has expired and hasn't been renewed, or if you do not have an active subscription, you will need to sign up and pay for one on the Disney Plus website.
As mentioned earlier, I will present you with at least two alternative methods to watch Disney Plus on your LG TV if the Disney Plus app is still not functioning correctly. You can find these methods immediately following the next tip below.
Disney Plus
Disney+ is a popular American subscription-based streaming service owned by The Walt Disney Company. Launched on November 12, 2019, it offers a wide range of films and TV series produced by The Walt Disney Studios and Walt Disney Television. The platform features dedicated content hubs for Disney, Pixar, Marvel, Star Wars, National Geographic, and, in some regions, Star.
The technology behind Disney+ was developed by Disney Streaming Services, previously known as BAMTech. Disney acquired a controlling stake in BAMTech in 2017 and later transferred ownership to DTCI as part of a corporate restructuring in preparation for Disney's acquisition of 21st Century Fox.
After ending its streaming distribution deal with Netflix in 2019, Disney took advantage of the technology used for ESPN+ to create a streaming service featuring its extensive content library. Production of exclusive films and TV shows for Disney+ began in 2017.
Initially launched in the United States, Canada, and the Netherlands, Disney+ expanded to other regions, including Australia, New Zealand, and Puerto Rico, shortly after. It gradually became available in various European countries, India through the rebranded Disney+ Hotstar, Latin America, Southeast Asia, Northern and Eastern Europe, and parts of the Middle East and Africa.
Upon its launch, Disney+ received positive feedback for its vast content library. However, it also faced criticism for technical issues and some missing content. Certain alterations made to films and TV shows also garnered media attention. Nevertheless, Disney+ gained significant popularity, amassing ten million subscribers within its first day and reaching 157.8 million global subscribers as of April 1, 2023.
LG Smart TV
LG smart TVs are television sets manufactured by LG Electronics that come equipped with smart features and internet connectivity. These TVs allow users to access a range of streaming services, apps, and online content directly from their television sets. With LG's webOS operating system, users can navigate through various apps and settings using a user-friendly interface.
LG smart TVs offer features such as voice control, screen mirroring, and the ability to connect to other smart devices. They are designed to provide an enhanced entertainment experience by offering access to popular streaming platforms like Netflix, Amazon Prime Video, and Disney Plus, as well as a wide range of other online content and services.
Why is Disney Plus Not Working on LG TV? - FAQ
There can be various reasons why the Disney Plus app may not be working on your LG smart TV. Some possible causes include device incompatibility, a poor internet connection, corrupt app or cache files, an outdated app, outdated LG TV webOS software, or even server issues from Disney Plus.
Disney+ is a subscription-based streaming service owned by The Walt Disney Company. It was launched on November 12, 2019, and offers a wide range of films and TV series produced by The Walt Disney Studios and Walt Disney Television. The platform includes dedicated content hubs for Disney, Pixar, Marvel, Star Wars, National Geographic, and, in some regions, Star.
The technology behind Disney+ was developed by Disney Streaming Services, formerly known as BAMTech. In 2017, Disney acquired a controlling stake in BAMTech and later transferred ownership to DTCI as part of a corporate restructuring in preparation for the acquisition of 21st Century Fox by Disney.
Disney+ was initially launched in the United States, Canada, and the Netherlands. Shortly after, it expanded to regions such as Australia, New Zealand, and Puerto Rico. Over time, it gradually became available in various European countries, India through the rebranded Disney+ Hotstar, Latin America, Southeast Asia, Northern and Eastern Europe, and parts of the Middle East and Africa.
Upon its launch, Disney+ received positive feedback for its extensive content library. Users appreciated the wide range of films and TV series available from Disney, Pixar, Marvel, Star Wars, National Geographic, and more.