Why is Life 360 Not Working? How to Fix Life 360 Not Working?
by Venkatesh P | Updated Jul 29, 2023
What is Life360 And It’s History?
Life360 Inc. is an esteemed American information technology company headquartered in San Francisco, California. It provides location-based services, including sharing and notifications, to consumers worldwide. The company's primary offering is the Life360 app, a family social networking application that was launched in 2008. The app is specifically designed to facilitate location sharing among friends and family members.
Life360 was co-founded by Chris Hulls and Alex Haro and has received substantial funding since its inception, amounting to $90 million, with contributions from prominent investors such as Facebook and Google. The app initially debuted on the Android marketplace in 2008 and earned early recognition by winning a $275,000 grant as part of Google's 2008 Android Developer Challenge.
Over the years, Life360 received additional funding through several rounds, including Series A, Series B, and Series C rounds. Notable investors, including Regal Funds Management and Sunstone Management, among others, demonstrated confidence in the company's potential.
Life360 reached significant milestones in its growth journey, forming a partnership with BMW in 2013 to integrate its location services with BMW automobile navigation systems. The user base also witnessed impressive growth, surpassing Foursquare in the number of registered users, with over 40 million registered users in the same year. The app's global reach expanded, and it gained popularity following Google's announcement of the shutdown of its Google Latitude platform in 2013.
Over time, Life360 continued to enhance its services, introducing features like automatic emergency response in case of car crashes. In 2016, the company made an acquisition of "Couple," a private messaging application, to further improve its offerings. Subsequently, Life360 collaborated with ADT in 2018 to introduce ADT Go, a service that connects and protects families outside their homes using ADT's security infrastructure.
In a significant move, Life360 went public in May 2019, listing on the Australian Securities Exchange (ASX) under the ticker "360." The proceeds from the IPO were intended for global business expansion, development of home insurance and security products, and direct sale of auto insurance to serve its customer base.
As part of its growth strategy, Life360 acquired ZenScreen in November 2019, aiming to help users and their families maintain a balanced digital diet by tracking screen time habits. The company continued its expansion by acquiring Tile, a renowned tracking service, in November 2021, with an acquisition amount of $205 million. The integration of the two services subsequently broadened Tile's tracking capabilities.
Throughout its journey, Life360 has demonstrated its commitment to providing valuable location-based services to users, continuously innovating and expanding its reach in the global market.
Why Is Life 360 Not Working?
There can be several reasons contributing to the improper functioning of Life360, and it is essential to consider the following significant factors:
Firstly, a stable internet connection is crucial for Life360 to operate effectively. The app relies on internet connectivity to update location information and facilitate communication among family members.
Secondly, the Life360 app may encounter occasional bugs or glitches that can lead to malfunctioning. Force-stopping the app and relaunching it can often resolve minor app-related issues.
Thirdly, clearing the app cache and data can prove beneficial in addressing problems arising from corrupted or outdated data. This can be achieved through the app settings on your device.
Additionally, make certain that you have the latest version of the Life360 app installed on your device. Updating the app ensures any known bugs or compatibility issues are addressed.
Furthermore, verify that location services are enabled on your device, specifically for the Life360 app. Disabling or restricting location services can hinder Life360 from accurately updating location information.
Moreover, Life360 may not update location if the device has a low battery or is turned off. Ensuring the device is adequately charged and powered on is necessary for accurate location updates.
Lastly, check if the Life360 app has the necessary permissions to access location information and other required features on your device. Granting the appropriate permissions can help resolve issues with the app's functionality.
It is essential to recognize that these troubleshooting steps are general guidelines and may not address all potential issues with Life360. If the problem persists, seeking assistance from Life360 support or consulting online forums for further guidance is advisable.
How to Fix Life 360 Not Working?
Outlined below are several civilized and formal methods to address the issue of Life360 not functioning properly, along with additional guidance:
Verify Internet Connection:
Ensure the presence of a stable internet connection, as Life360 relies on internet connectivity for updating location information and facilitating communication among family members.
Force-Stop and Relaunch the App:
If encountered with bugs or glitches, force-stop the Life360 app and subsequently relaunch it. This practice can resolve minor app-related issues effectively.
Clear App Cache and Data:
Address issues arising from corrupted or outdated data by clearing the app cache and data through the app settings on your device.
Update the App:
Ensure you possess the most recent version of the Life360 app installed on your device, as updates are often designed to resolve known bugs and enhance compatibility.
Check Location Services:
Confirm the activation of location services on your device, specifically for the Life360 app. The absence of proper location services can impede accurate location updates.
Check Permissions:
Verify that the Life360 app possesses the requisite permissions to access location information and other necessary features on your device. Granting appropriate permissions can alleviate issues with the app's functionality.
Disable Battery Optimization:
To address location update problems, consider disabling battery optimization. This option can be located in the battery settings of both iOS and Android devices.
If despite these measures, the problem persists, seeking assistance from Life360 support or consulting reputable online forums is advised. Additionally, YouTube videos in the search results may offer step-by-step instructions for resolving the issue of Life360 not working.
How To Contact Life360 Customer Support For Further Assistance?
To seek further assistance from Life360 customer support in a civilized and formal manner, consider the following options:
Visit the Life360 Help Center:
The Life360 Help Center offers a comprehensive repository of frequently asked questions and troubleshooting tips. Additionally, you have the option to submit a support request through the Help Center for personalized assistance.
Email Life360 Support:
If your specific question or issue is not addressed in the Help Center, you can directly email Life360 support at support@life360.com. They will be able to address your concerns and provide tailored guidance.
Contact Life360 on Social Media:
Life360 maintains a presence on various social media platforms, including Twitter and Facebook. By sending a direct message or tweet to their official account, you can access assistance from their support team.
Consult Online Forums:
Several online forums and communities are dedicated to Life360 users. These forums serve as valuable resources for troubleshooting tips and insights from other users who may have encountered similar challenges.
Signal or Email The Markup:
If you have specific concerns about Life360's privacy policy or data practices, you can reach out to The Markup, a nonprofit newsroom focusing on technology's impact on society. They offer a secure Signal number and email address for individuals to contact them regarding such matters.
Please bear in mind that response times from customer support may vary depending on the volume of inquiries. For urgent matters, consulting the Life360 Help Center or contacting them via social media might yield a quicker response.
Please bear in mind that response times from customer support may vary depending on the volume of inquiries. For urgent matters, consulting the Life360 Help Center or contacting them via social media might yield a quicker response.
Life360 Features
Life360 is a mobile application characterised as a "family-oriented private social network," as per Bloomberg Businessweek. Unlike peer-focused or professional networks such as Find My Friends and LinkedIn, this app is specifically designed for families to connect and interact. Its key features encompass location sharing, group messaging, and access to roadside assistance. Life360 offers four primary functionalities, namely location sharing, circles, places, and premium services.
The primary feature of Life360 is its location sharing capability, enabling users to instantly view the whereabouts of other members within their designated circles. Users have the flexibility to choose whether to share their location with specific circles at any given time.
Circles is a relatively recent addition to the app, introduced on September 3, 2013. It empowers users to create distinct groups within the app, such as "caregivers," "extended family," or "John's baseball team." Within each circle, only members included in that particular group can view each other's locations. For instance, members in the "caregivers" circle cannot see the location of those in the "extended family" circle, unless they are part of both groups.
Life360 also offers the "Places" feature, allowing users to establish geofences that generate alerts when someone enters or exits a designated location.
Operating on a freemium model, Life360 provides additional features that users can access through a paid subscription. These premium services encompass stolen phone insurance, round-the-clock access to a live advisor, the ability to create unlimited "Places," and emergency roadside assistance, known as 'Driver Protect.'
Why Is Life 360 Not Working - FAQs
Life360 is an American tech company providing location-based services through its family social networking app launched in 2008.
Possible reasons include internet connection issues, app bugs, outdated data, app permissions, or disabled location services.
Verify internet connection, force-stop and relaunch the app, clear app cache and data, update the app, check location services, and grant necessary permissions.
Visit the Help Center, email support@life360.com, contact them on social media, or consult online forums for assistance.
Life360 offers location sharing, group messaging, access to roadside assistance, geofencing, and premium services through a freemium model.