Why Snapchat Videos Not Loading? How to Fix Snapchat Videos Not Loading?
by Vignesh L | Updated Jul 11, 2023
Snapchat
Snap Inc. is a social media and camera company based in Santa Monica, California. It was founded on September 16, 2011, by Evan Spiegel, Bobby Murphy, and Reggie Brown. The company is responsible for developing and maintaining various technological products and services, including Snapchat, Spectacles, and Bitmoji. Initially known as Snapchat Inc.
the company underwent a rebranding on September 24, 2016, to encompass the Spectacles product within its name, becoming Snap Inc.At present, the founders collectively hold 95% of the voting shares, with Spiegel owning 48% and Murphy holding 47%. These shares are both transferable and undiluted, allowing for the smooth transition of ownership in the event of retirement or the passing of one of the founders.
Snapchat Videos not Loading
"Snapchat videos not loading" is a problem that occurs when videos within the Snapchat app fail to load or play correctly. This issue can manifest in various ways, causing frustration for users.
Some common symptoms include encountering a black screen when attempting to view videos, seeing a gray image that cannot be played even after tapping on it or experiencing difficulties in loading videos specifically from certain friends on their Snapchat Friends List. These issues prevent users from enjoying the intended video content on Snapchat, hindering their overall experience with the app.
Why Snapchat Videos not Loading?
There are certain instances where Snapchat may not function properly, as reported by users. Let's review the following descriptions to determine if you have encountered similar issues with "Snapchat not playing videos."
Situation 1:
When attempting to view Snaps, you encounter a black screen without any error message. Regardless of the duration you wait, the videos fail to load or play. How can you watch videos on Snapchat in this situation?
Situation 2:
The problem of "Snap videos not playing" seems to occur specifically with one of your friends on the Snapchat Friends List, while messages sent and received from other friends still work properly.
Situation 3:
Occasionally, a gray image appears on the screen that cannot be played, no matter how much effort you put into tapping the Snap. Why won't Snapchat load?
How to fix Snapchat Videos not Loading?
Now, let's take the necessary steps to explore how to play videos on Snapchat and address the issue of Snapchat not opening. Based on the experiences of Snapchat users, there are nine recommended solutions to help you resolve the problem of "Snapchat videos won't play."
Solution 1:
Restart your mobile phone This is the initial method to tackle "Snapchat not playing videos." In most cases, turning off and restarting your device can resolve various issues such as "why won't Snapchat load stories," "Snapchat video not working on Android," and "Snapchat won't download on iPhone." Different types of smartphones, like Android and iPhone, may require different methods to restart. Choose the appropriate method for your device to fix the issue of videos not playing on your phone.
Solution 2:
Clear Snapchat Cache If "Snapchat videos won't play," it could be due to issues with the download process within the Snapchat app. It is common for Snapchat to fail in downloading files. To address this, clearing the Snapchat Cache is crucial. By clearing the Cache, Snapchat will return to its default settings, resolving problems related to the camera, such as a black screen. Follow the steps below to clear the Snapchat Cache:
For Android users:
For iOS users:
Note: Clearing the Cache will not result in data loss, and your app will sync with Snapchat servers within seconds.
Solution 3:
Clear Conversation To prevent the gray preview from playing, as mentioned in Situation 3, you can follow these steps: "Snapchat > Settings > Account Actions > Clear Conversation." This will permanently delete the sent and received snaps in conversations. If you wish to preserve your Snapchat information, it's recommended to connect your phone to a PC or laptop to transfer your desired files before deleting them. Continue reading to find answers to the question "why won't my Snapchat play videos."
Solution 4:
Clear Junk Insufficient space on your smartphone can hinder the storage and editing of Snapchat videos. It is essential to clear junk files on your device and uninstall less frequently used apps to free up more space for Snapchat videos. This will help you avoid the issue of "my phone won't play any videos."
Solution 5:
Reconnect Network Loading Snapchat videos requires a stable network connection, whether it's Wi-Fi or mobile data. An unstable internet connection can negatively affect the loading and playback of Snapchat videos. Reconnecting to your network can improve the situation of "Snapchat videos won't play," ensuring smoother loading of Snapchat.
Solution 6:
Change DNS Changing DNS settings can be an effective method to address the problem of "Snapchat videos won't play." This approach is widely adopted by Snapchat users. Follow these steps to change DNS:
Solution 7:
Delete and re-add Your Friend To recover the information exchanged with a friend on Snapchat, you can remove them from your Friends List and then add them back. Perform this operation by clicking "Snapchat > Add Friends > My Friends."
Note: Removing a friend on Snapchat will delete all saved snaps or chats. Therefore, it is recommended to back up your snaps to your PC before removing a friend. Adding the friend back will not affect your Streak and will restore the previous status. This is an easy solution to fix the problem of Snapchat stories not loading.
Solution 8:
Update or Reinstall Snapchat To enjoy all the functions of Snapchat, including loading Snapchat videos, it is important to keep the app updated to the latest version. If you are experiencing the issue of "Snapchat videos not playing," it is highly recommended to update or reinstall the app from the official Snapchat website, Google Play Store, or App Store.
To update Snapchat: For Android devices:
For iOS devices (two methods):
Solution 9:
Install a Video Player If the above methods do not work, you can install a video player as an alternative to playing Snapchat videos. Based on my experience, DVDFab Player 6, the best 4K video player, is a reliable and user-friendly tool for playing videos. It offers features such as image rotation, playback speed adjustment, subtitle addition, and more. Most importantly, Snapchat videos will play smoothly on this player.
Why Snapchat Videos not Loading-FAQs
Common symptoms of Snapchat videos not loading include encountering a black screen when attempting to view videos, seeing a gray image that cannot be played even after tapping on it, or facing difficulties in loading videos specifically from certain friends on the Snapchat Friends List.
Snapchat may fail to load videos and display a black screen due to various reasons, such as a poor internet connection, app issues, or insufficient device storage. These factors can disrupt the proper functioning of video playback within the app.
The Snapchat app was initially released on September 16, 2011
Snap Inc. was founded by Evan Spiegel, Bobby Murphy, and Reggie Brown. The founders collectively hold 95% of the voting shares, with Evan Spiegel owning 48% and Bobby Murphy holding 47%. These shares are undiluted and transferable to the other founder in the event of retirement or death.