Xbox Series X Controller Connected but Not Working, Why is My Xbox Series X Controller Connected but Not Working?

If you are experiencing the Xbox Series X Controller Connected but Not Working error, here are the reason for the Xbox Series X Controller connection error.

by Kowsalya | Updated Jun 27, 2023

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Xbox Series X Controller Connected But Not Working

Experiencing the frustration of a non-responsive Xbox Controller despite being connected can be incredibly annoying for gamers. It's disheartening to have a controller that appears to be functioning but fails to respond when you need it.

Fortunately, there are several troubleshooting steps you can take to try and resolve this issue before resorting to purchasing a new controller. In this guide, we will explore some effective methods to fix the problem of an Xbox controller being connected but not working. By following these steps, you can hopefully get your controller up and running again, allowing you to continue enjoying your gaming experience without any interruptions.

Why is My Xbox Series X Controller Connected But Not Working?

If your Xbox Series X controller is connected but not working, there could be several reasons for this issue. Here are some possible explanations:

  • Low battery or power issues: Ensure that your controller has enough battery power or is properly connected to a power source. If the battery is low, try replacing it or charging the controller.
  • Connection problems: Verify that the controller is securely connected to the console or PC. For wireless connections, make sure the controller is within range and there are no obstacles interfering with the signal.
  • Firmware or software updates: Check if there are any pending firmware or software updates for your controller. Outdated firmware can sometimes cause compatibility issues. Update the controller's firmware through the appropriate settings menu on your console or PC.
  • Controller settings: Review your controller settings to ensure that everything is properly configured. Check button mappings, sensitivity settings, and any special configurations that may affect the controller's functionality.
  • Hardware or mechanical issues: Examine the physical condition of your controller for any signs of damage or malfunction. Check the buttons, triggers, and analog sticks for any debris or stuck components. If you suspect a hardware problem, you may need to contact Xbox support or consider getting a replacement controller.
  • Game or software conflicts: Some games or software applications may have specific controller requirements or settings that need adjustment. Verify the game's controller settings or try using the controller with a different game or application to determine if the issue persists across multiple programs.

How to Fix  My Xbox Series X Controller Connected But Not Working?

If you are facing the issue of a connected Xbox controller not working, there are several troubleshooting steps you can try:

Restart your System:

  • Console: On your Xbox Series X|S or Xbox One, press and hold the power button for 10 seconds to perform a restart. After the console restarts, check if the controller works properly.
  • PC: PC players can also try restarting their system by pressing Alt + F4 and selecting the restart option. Once the system restarts, test the controller to see if it functions correctly.

Update your controller:

  • Console: You can update your controller on your Xbox console, either using a wired or wireless connection. For a wired update, connect the controller to the console using a USB cable.
  1. Press the Xbox button on the controller.
  2. Select Profile & System, then go to Settings.
  3. Under Settings, choose Devices & Connections.
  4. Click on Accessories.
  5. Select the three dots/ellipsis icon.
  6. Click on Update and follow the on-screen instructions.

  • PC: To update your controller on a PC, install the Xbox Accessories app from the Microsoft Store. Connect your controller to the PC using a USB cable and follow these steps:
  1. Log in to your Xbox account in the Xbox Accessories app.
  2. Click on the ellipsis button below the configure button.
  3. Select Update to initiate the update process.

Restart your controller: Try restarting your controller by pressing and holding the Xbox button until it turns off. Wait for a few seconds, then turn it back on. This may resolve any temporary issues the controller was experiencing.

By following these steps, you can attempt to fix the problem of a connected Xbox controller not working. If the issue persists, you may need to contact Xbox support for further assistance or consider replacing the controller if necessary.

How do I Fix an Unresponsive Series X Controller?

To fix an unresponsive Xbox Series X controller, you can try the following troubleshooting steps:

  1. Reset the controller: Turn off your controller and the Xbox Series X console. Remove the batteries from the controller. Wait for a few seconds, then put the batteries back in and turn on both the controller and the console. This can help reset the connection and resolve any temporary issues.

  2. Resync the controller: Press and hold the sync button on the front of the Xbox Series X console until the light starts flashing. Then, press and hold the small sync button on the top of your controller until the Xbox button flashes. The controller should vibrate and reconnect to the console. This can help establish a new connection between the controller and the console.

  3. Check the battery level: Ensure that the batteries in your controller have enough charge. If they are running low, replace them with fresh batteries or connect your controller to the console using a USB cable. A low battery level can cause unresponsiveness or connectivity issues.

  4. Update the controller firmware: Go to the Xbox Series X settings menu by pressing the Xbox button, and navigate to Profile & System > Settings > Devices & connections > Accessories. Select your controller and check if there is a firmware update available. If an update is available, follow the on-screen prompts to update the controller firmware. Keeping the controller firmware up to date can help resolve compatibility issues and improve performance.

  5. Try a wired connection: Connect your controller to the console using a USB cable. This ensures a direct and stable connection and can help determine if the issue is related to wireless connectivity. If the controller works fine when connected via USB, it could indicate a problem with the wireless connection or interference.

Xbox Series

The Xbox Series is a line of gaming consoles developed by Microsoft. It includes two main models: the Xbox Series X and the Xbox Series S. The Xbox Series X is the flagship console, offering high-performance gaming capabilities. It features advanced hardware, including a custom AMD Zen 2 processor and RDNA 2 graphics architecture, allowing for enhanced visuals and faster loading times.

The console supports 4K resolution at 60 frames per second (fps) and up to 120 fps for select games. It also includes a high-speed solid-state drive (SSD) for quick game loading and a large storage capacity.

The Xbox Series S is a more compact and affordable option. While it has less powerful hardware compared to the Series X, it still delivers impressive performance.

It offers a digital-only experience, meaning games are downloaded and played without using physical discs. The Series S supports 1440p resolution at up to 120 fps, providing smooth gameplay and a great visual experience.

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Xbox Series X Controller Connected But Not Working- FAQs

1. Why is my Xbox Series X controller connected but not working?  

There can be various reasons for this issue, such as firmware conflicts, connectivity problems, low battery, or software glitches.

2. How can I troubleshoot a connected Xbox Series X controller that is not working?  

Here are some troubleshooting steps you can try:

  • Restart your console or PC.
  • Update the controller's firmware.
  • Check the battery level or try using fresh batteries.
  • Re-sync the controller with your console.
  • Connect the controller using a USB cable.
  • Reset the controller by turning it off and removing the batteries for a few seconds.
3. My Xbox Series X controller is not responding while playing a specific game. What can I do?  

Some games may have specific controller settings or compatibility issues. Make sure the game is up to date with the latest patches or try adjusting the controller settings within the game's options menu. You can also check if the issue persists with other games to isolate the problem.

4.  What is the Xbox Series?

The Xbox Series is the latest generation of gaming consoles developed by Microsoft. It includes two models: the Xbox Series X and the Xbox Series S. These consoles offer advanced hardware and features, allowing players to enjoy high-quality gaming experiences.

5. What are the main differences between the Xbox Series X and the Xbox Series S?

The Xbox Series X is the more powerful and premium model, capable of delivering true 4K gaming with advanced graphics and faster load times. It has a larger storage capacity and supports physical discs. On the other hand, the Xbox Series S is a more affordable and compact version that focuses on digital gaming and offers a lower resolution of up to 1440p. It has a smaller storage capacity and does not support physical discs.