Diablo IV Account Locked, How to Fix the Diablo 4 Account Locked Error?
by Harini
Updated Jun 29, 2023
Diablo IV Account Locked
Error code 395002 in Diablo 4 indicates an account lock problem, usually triggered by security concerns or suspicious activity linked to the account. To safeguard against unauthorized access or investigate any questionable behavior, Blizzard Entertainment, the developer of Diablo 4, may temporarily lock the account. This measure is implemented to ensure the account's security and protect it from potential risks
.When encountering the error code 395002 in Diablo 4, players are presented with a pop-up box conveying the message, "Your account is currently locked. Please wait a few minutes and try again. (Code 395002)." Although the error suggests attempting to retry after a short wait, many players have reported that this approach rarely proves successful. Unfortunately, some individuals have experienced this error persisting for hours without finding a solution.
Diablo 4 Account Locked Error 395002: Causes and Solutions
Diablo 4 players have encountered various errors and glitches, one of them being the notorious Diablo 4 account-locked error 395002. This error message may cause concern, but it is not a permanent issue and can be easily resolved. In this guide, we will explore the causes of this error and provide solutions to help you overcome it.
Key Takeaways:
What is the Account Locked Error and What Causes It?
The Diablo 4 account-locked error 395002 is displayed as a pop-up box stating, "Your account is currently locked. Please wait a few minutes and try again. (Code 395002)." While the error suggests waiting and trying again, this approach often doesn't work, leaving players frustrated.
The main causes of the Diablo 4 account-locked error 395002 are as follows:
Server Overload: The most common cause of this error is server overload. When too many players attempt to log in simultaneously, the servers struggle to handle the high traffic, resulting in account locks for some players.
Weak Internet Connection or Firewall: Although less frequent, a weak internet connection or a PC's firewall blocking access to the game can also trigger the account-locked error. It is essential to consider these possibilities when troubleshooting the issue.
How to fix the Diablo 4 account locked error?
Wait and Retry: Sometimes, the account lock is temporary due to server overload. Wait for 5 to 10 minutes and then try logging in again. This gives the servers time to stabilize.
Play Outside Peak Hours: If the error is caused by server overload during peak hours, try playing the game at a different time when fewer players are online. Peak hours typically occur from 4 PM to 9 PM or later.
Disable Microsoft Defender Firewall: Windows Firewall may mistakenly block Diablo 4's network traffic, leading to the account locked error. Temporarily disable the firewall through the Windows 10 Settings menu, launch Diablo 4, and check if the error is resolved. Remember to re-enable the firewall once you have confirmed the status of the error.
Add Diablo 4 to Windows Security Exceptions: If disabling the firewall didn't solve the issue, add Diablo 4 as an exception in Windows Defender. This ensures that the game is not blocked by your security settings. Access the Windows Security settings, navigate to Virus & Threat Protection, click on Manage Settings, and then add Diablo 4 as an exclusion.
Restart Your Network Router & Diablo 4: Restarting your network router can improve your internet connection and potentially resolve the account locked error. After restarting the router, restart Diablo 4 and the Battle.net launcher. This might reset your position in the queue and help you log back into the game.
Contact Blizzard's Customer Support: If none of the above solutions work, it is recommended to reach out to Blizzard's customer support for assistance. Visit their official website and select the appropriate option related to your issue. Alternatively, you can try messaging or tweeting at Adam Fletcher, the global community development director of Diablo 4, who is known for addressing player concerns.
How to Fix Account Currently Locked Error
To fix the account currently locked issue in Diablo 4 (error code 395002), you can follow these descriptive steps:
Log out and log back in Start by logging out of your Diablo 4 account and then logging back in. This simple action refreshes your account status and may resolve the locked account issue.
Restart the game: Completely shut down Diablo 4 and then restart it. This process helps clear any temporary glitches or issues that may have caused the account lock. By starting the game afresh, you give it a chance to resolve the problem.
For PC users, Blizzard suggests the following additional steps:
Run the repair tool: Diablo 4 has a built-in repair tool designed to fix any damaged game files. Locate and run this tool to scan and repair any potential issues that may be causing the error code. You can usually find the repair tool through the game's launcher or in the game's installation folder. Let the tool complete its process and check if it resolves the problem.
Switch game regions: In the Blizzard Battle.net client, you can try switching to a different game region and then switching back. This action refreshes the game's cache and can help resolve any caching issues that may have caused the error. Look for the region settings within the Battle.net client and make the necessary changes. After switching regions, try logging into Diablo 4 again to see if the account lock issue is resolved.
Delete the Battle.net Tools folder: If the previous steps didn't resolve the issue, you can try deleting the Battle.net Tools folder. This folder contains various files related to Battle.net and Diablo 4, and deleting it can help rebuild any outdated or corrupt files that might be causing the problem. You can usually find the folder in the Diablo 4 installation directory or within the Battle.net folder. After deleting the folder, launch the game again, and it should recreate the necessary files.
By following these steps, you can attempt to fix the account currently locked issue in Diablo 4. If the problem persists, it is recommended to reach out to Blizzard's customer support for further assistance.
What is Diablo 4 Error Code 395002?
The error code 395002 in Diablo 4 is associated with a notification stating "Your account is currently locked." This error message commonly occurs when the game servers are overloaded, leading to difficulties in logging into the game. It's important to note that this issue is not specific to your account but rather a result of high server activity.
The best course of action in this situation is to remain calm and exercise patience. The server congestion is temporary, and as the server load decreases, you will regain access to your account and be able to continue playing Diablo 4. It's advisable to periodically attempt logging in, as the situation can change rapidly.
It's worth mentioning that the game developer or publisher may release official announcements or updates regarding server status and potential fixes. Keeping an eye on their official channels, such as their website or social media platforms, can provide you with the latest information and help you stay informed about any ongoing efforts to resolve the issue.
Remember that server-related problems are common in online games, and the developers are generally working diligently to address them and ensure a smooth gaming experience for all players.
About Diablo IV
Diablo IV, the highly anticipated fourth installment in the Diablo series, has been developed and published by Blizzard Entertainment. It was officially announced at BlizzCon 2019 and was released on June 5, 2023. The game offered early access to players starting from June 1, with public betas becoming available in March 2023, allowing players to get a glimpse of the upcoming adventure.
In Diablo IV, players can expect the return of beloved features from the series, such as procedurally generated dungeons that provide endless replayability, as well as a strong emphasis on collecting powerful loot to enhance their characters. However, the game also introduces exciting new elements, including a vast open world for players to explore and engaging player versus player (PVP) interactions.
Upon entering the game, players have the opportunity to choose from five playable classes: Barbarian, Druid, Necromancer, Rogue, and Sorcerer. With their selected class, they embark on quests and engage in intense combat in the immersive world of Sanctuary, while facing the resurgence of the fearsome demon, Lilith.
Diablo IV offers a captivating blend of classic Diablo elements and fresh experiences, providing both long-time fans and newcomers with an exciting journey through a dark and enthralling world. Prepare for an adventure filled with challenges and immerse yourself in the rich lore and gameplay that Diablo IV has to offer.
Diablo IV Account Locked FAQ
Diablo IV accounts can be locked for various reasons, including server issues, network problems, or security measures triggered by suspicious activity.
To unlock your Diablo IV account, try logging out and logging back in, restarting the game, checking your internet connection, or contacting Blizzard's customer support for further assistance.
To fix the Diablo 4 account locked error, you can try logging out and logging back in, restarting the game, running the repair tool to fix any damaged files, switching game regions in the Battle.net client, or deleting the Battle.net Tools folder to rebuild corrupt files.
If you encounter the account currently locked error in Diablo 4, you can resolve it by logging out and logging back in, restarting the game, running the repair tool, switching game regions, or deleting the Battle.net Tools folder.
Diablo IV, developed and published by Blizzard Entertainment, is the fourth installment in the beloved Diablo series. It features re-playable dungeons, emphasis on collecting powerful loot, five playable classes, and an expansive open world, providing an immersive and dark adventure in the world of Sanctuary.