DirecTv Error Code 771, How to Fix DirecTv Error Code 771?
by Mathelene
Updated Jan 13, 2024
DirecTv Error Code 771
DirecTV Error Code 771 occurs when your satellite receiver is unable to find a strong signal. This problem is often linked to issues with your satellite dish, such as misalignment or obstructions like trees or buildings blocking the signal. To resolve this error, first, check if there are any obstacles in the line of sight to the sky and ensure the dish is properly aligned.
Bad weather conditions can also affect the signal, so waiting for improved weather might help. If the problem persists, it's advisable to contact DirecTV customer support for further assistance.
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Causes of DirecTv Error Code 771
DirecTV Error Code 771, known as "DirecTV Signal Loss," can occur due to various reasons:
Inclement Weather: Severe weather conditions such as heavy rainfall or snowstorms may interrupt the signal between the satellite dish and the satellite, triggering the 771 error.
DirecTV Service Outages: Problems with the DirecTV server can lead to the appearance of the DirecTV 771 code, causing signal loss.
Improper Receiver Connections: Incorrectly connected receivers could contribute to the occurrence of DirecTV error code 771, disrupting communication between the receiver and the satellite dish.
Obstacles in Signal Path: Physical obstructions like trees blocking the signal path between the dish and the satellite can result in this error, hindering signal reception.
How to Fix DirecTv Error Code 771?
To address DirecTV Error Code 771, follow these troubleshooting steps:
Check DirecTV Server Status:
Verify if there are ongoing service outages with DirecTV. If reported issues exist, wait for resolution. If no problems are reported, proceed to other solutions.
Inspect Receiver Connections:
Examine the Satellite-In (SAT-IN) cable at the back of your receiver. Ensure it is securely connected.
If a power inserter is used, unplug it for 15 seconds, then reconnect. Restart your TV to check if the "DirecTV signal loss" issue is resolved.
Check the Satellite Dish:
Examine the satellite dish for obstructions. Remove any obstacles, like trees or branches, that may be affecting the connection between the dish and the satellite.
Press the Channel Button:
Press the channel up button twice, followed by the channel down button twice. This action may send a response signal to the dish and resolve the issue.
Reset Your Receiver:
Locate the Reset button on the back of your receiver (usually a small red button inside the access card door).
Press the Reset button with a paperclip or pencil head. Allow 30 minutes to one hour for the reset process. Once completed, the error may be resolved, and you can use DirecTV normally.
DirecTv
DirecTV, officially known as DIRECTV, is an American company headquartered in El Segundo, California, providing digital satellite services since its launch on June 17, 1994. The main service offers multichannel video programming through satellite technology, catering to customers across the United States. Additionally, it delivers traditional linear TV through U-verse TV and a Virtual MVPD service via DirecTV Stream.
Competing with Dish Network, cable TV providers, and online video services, DirecTV was acquired by AT&T for $67.1 billion in July 2015. As of Q1 2021, AT&T had around 15.9 million pay-TV customers, encompassing DirecTV, U-Verse, and DirecTV Stream subscribers. Notably, AT&T announced a spin-off in February 2021, separating DirecTV into a new entity, with TPG Inc. acquiring a 30% stake and AT&T retaining a 70% stake, a deal completed on August 2, 2021.
DirecTv Error Code 771 - FAQs
Error Code 771 can result from severe weather, DirecTV service outages, improper receiver connections, or obstacles obstructing the signal path between the satellite dish and satellite.
Visit the DirecTV service status page or contact DirecTV customer support to check for reported outages.
Check the Satellite-In (SAT-IN) cable at the back of your receiver, ensuring it's securely connected. If a power inserter is present, unplug and reconnect it.
Inspect the area around the satellite dish for obstructions like trees or branches. Remove any obstacles that may be blocking the signal path.
Press the channel up button twice, followed by the channel down button twice. This action may send a response signal to the dish.