Disney Plus Error Code 21, How to Fix the Error Code 21 in Disney Plus?
by J Divya
Updated Feb 01, 2023
Disney Plus Error Code 21
Error Codes in Over-the-top platforms are pretty much common these days, Disney plus Error code 21 is one of such codes, and usually, these errors indicate that the app must need a Secure connection. Sometimes the problem may also be on the Disney Plus App, or with the HDMI Cable, or with the Streaming Device. Many searches regarding How to Fix Disney Plus Error code 21 and Disney Plus Error code 21 Download have been done by the Disney Plus users. To know How to fix Disney Plus Error code 21 read this article Furthermore.
Disney Error Code 21
The Error code 21 may also occur when there is no secure HDMI handshake between the streaming device and the Television, usually, the error code 21 Disney Plus, mostly these error codes are common in the Xbox consoles. When the Code Error 21 Disney Plus occurs the following error message will be displayed:
“Sorry, we could not connect you to Disney+ using the passcode you supplied. Please re-enter your passcode and try again. If the problem persists, visit the Disney+ Help (Error Code 21).”
How to Fix Disney Plus Error code 21?
Follow the steps given below in order to fix the Error code 21 to ensure smooth Streaming of the service,
Try to reload the Video again, sometimes the Error code 21 may be caused due to some minor Server side issue, reloading and requesting the video again in the Disney Plus app may solve the code 21 error.
Restarting the device: Sometimes the Error code 21 can also be solved by restarting the Disney Plus app, to know how to restart the app from different devices check below,
For Apple TV: Locate System inside the Setting option, (Settings > System) and click on “Restart”.
For Android TV: Click the Home button on the dashboard and go to the Setting tab, Go to the “About” option and click on “Restart” on the “power menu”.
For Android: Hold on to the power button, until the power options appear, click on “Restart”.
For iOS: Press and hold the volume button or the side button to see the “Power” option slides, slide to the “power off” and switch it on normally.
For Windows: Click on the start button, power icon, and hit Restart or the key combination Alt+F4 and click “Restart”.
Try to use a different streaming Device, sometimes restarting the devices may not fix the issue, so to check whether the problem is on the user end, try to change the Streaming device, Most of these errors occur on Xbox consoles, so try switching them to a Smart TV.
Check for Disney Plus for downtime or outages, If Disney Plus still doesn't work, and you're still seeing error code 21, there may be an issue with Disney's servers. Check for any social media like Twitter and Reddit to know whether if other people are complaining of the same problem.
Reinstalling the Disney Plus App, Error code 21 may also be occurring due to some bugs on the application, try to reinstall the Disney Plus app from your streaming device in order to clear this error. Uninstall the Disney Plus app from your device and reinstall it from the official store supported on your device.
What Causes Disney Plus Error code 21?
The Disney Plus error code 21 is caused by a problem with connecting to your account before you play a video. Basically, you’re not logged into your account. Or maybe a passcode error or bug. Sometimes these error codes can be easily solved and sometimes all you have to do is to wait for some period of time so that Disney Plus will try to solve the issue on their end, on the user end it is safe that you check the basic issues like changing the streaming device, checking the HDMI connection with the Streaming device, try using a different and good quality HDMI cable. In order to know how to fix Disney plus error code 21. If the issue still exists, then do the following methods to fix this error 21 code,
Restarting the device
The Error code 21 can also be solved by restarting the Disney Plus app, to know how to restart the app from different devices check below,
For Apple TV: Locate System inside the Setting option, (Settings > System) and click on “Restart”.
For Android TV: Click the Home button on the dashboard and go to the Setting tab, Go to the “About” option and click on “Restart” on the “power menu”.
For Android: Hold on to the power button, until the power options appear, click on “Restart”.
For iOS: Press and hold the volume button or the side button to see the “Power” option slides, slide to the “power off” and switch it on normally.
For Windows: Click on the start button, power icon, and hit Restart or the key combination Alt+F4 and click “Restart”.
Use a different streaming Device
Sometimes restarting the devices may not fix the issue, so to check whether the problem is on the user end, try to change the Streaming device, Most of these errors occur on Xbox consoles, so try switching them to a Smart TV.
Reinstall the Disney Plus App
Error code 21 may also be occurring due to some bugs on the application, try to reinstall the Disney Plus app from your streaming device in order to clear this error. Uninstall the Disney Plus app from your device and reinstall it from the official store supported on your device.
Disney Plus Error Code 21 Related Searches
What Causes Disney Plus Error code 21?
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Disney Plus Error Code 21 - FAQs
Yes, Sometimes there might be some bugs in the app, and reinstalling the Disney Plus app from your device may solve the issue.
Yes, Restarting your Streaming device may Fix the Error Code 21.
When the Code Error 21 Disney Plus occurs the following error message will be displayed:
“Sorry, we could not connect you to Disney+ using the passcode you supplied. Please re-enter your passcode and try again. If the problem persists, visit the Disney+ Help (Error Code 21).”
The Disney Plus error code 21 is caused by a problem with connecting to your account before you play a video. Basically, you’re not logged into your account. Sometimes these error codes can be easily solved and sometimes all you have to do is to wait for some period of time so that Disney Plus will try to solve the issue on their end.
Try to reinstall the Disney Plus app this may fix the issue.