Dolby Access Stuck on Loading, How to Fix Dolby Access Not Loading?

Dolby Access

Dolby Access is a technology created by Dolby Laboratories. It's a way to experience high-quality audio in your home. It builds on regular surround sound systems by adding speakers that make sound feel like it's coming from all around you, not just from the sides or front.

With Dolby Access, you can hear sounds as if they are 3D objects, without any limits in terms of whether they're above, below, or around you. This technology was initially made for movie theaters, but now you can enjoy it at home with special speakers built into your ceiling or speakers that send sound upwards.

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Dolby Access Stuck on Loading

The problem you're facing with "Dolby Access" is that it takes a very long time to load, specifically around 6 minutes and 40 to 50 seconds. This happens after a recent update to the app. Even if you close the app and try to reopen it, it still takes the same amount of time to load.

The good news is that even though the app takes a long time to load, the Dolby Atmos feature (which is probably the main reason you're using the app) still works whether the Dolby Access app is fully loaded or not. However, there is a frustrating issue: when the app is loading. 

If you minimize it (make it smaller) and then maximize it (make it full-screen again), the app freezes and eventually crashes. So, in simple terms, you're experiencing a problem where Dolby Access takes a very long time to start up, and if you try to minimize and maximize it while it's loading, it ends up freezing and crashing.

Why is Dolby Access Not Loading Occur?

The specific reasons for the issue with Dolby Access taking a very long time to load can vary, but it could be due to several factors:

• Software Bugs: After a recent update, the app may have introduced bugs or glitches that slow down the loading process. Software updates can sometimes cause unexpected issues.
• Hardware and Software Compatibility: Your computer's hardware and software configuration might not be fully compatible with the app, leading to longer load times.
• Network Issues: Sometimes, apps need to connect to the internet during the loading process. Network problems, such as slow or unstable connections, can significantly slow down the loading time.
• Insufficient Resources: If your computer doesn't have enough memory or processing power, it may struggle to load the app quickly.
• Background Processes: Other background processes or apps running on your computer can consume system resources, which can affect the loading time of Dolby Access.
• App Data Corruption: The app's data may become corrupted, and even resetting or reinstalling the app may not resolve the issue if the corrupted data remains on your system.
• Specific System Configuration: Sometimes, certain unique system configurations can interact with an app in unexpected ways, causing delays in loading.

How to Fix Dolby Access Not Loading?

To fix the issue of Dolby Access not loading, you can try the following steps:

• Restart your PC: Sometimes, simply restarting your computer can help. However, in this case, it may not make the app load faster.
• Reset the app: You can go to your computer's settings, then to "Apps," find Dolby Access, click on "Advanced Options," and then choose "Reset." This will clear all the data related to the app. However, even after doing this, the app may still take a long time to load.
• Uninstall and reinstall the app: You can uninstall Dolby Access from the Microsoft Store and then install it again. Unfortunately, this also might not improve the loading time.
• Contact Dolby Support: If the problem persists, it's a good idea to get in touch with Dolby's support team. You can send them an email explaining the issue. Keep in mind that you should receive a confirmation email when you contact them, so make sure you've entered your email address correctly. However, in your case, it seems you haven't received a confirmation email, which could be due to a typo in the email address you provided.
• Try a network workaround: One user suggested a workaround. You can try disabling all your network devices and then launching Dolby Access. It might load immediately using this method.

Keep in mind that these steps might not guarantee a quick fix for the loading issue, but they are some things you can try to resolve the problem. If the issue persists, it's essential to contact Dolby Support for further assistance.

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