Geforce Now Error Code 0x800b1004: How to Fix The Geforce Now Error Code 0x800b1004?
by Vignesh L
Updated Jul 13, 2023
GeForce Now Wiki
GeForce Now is Nvidia's cloud gaming service. It was initially launched in beta as Nvidia Grid for the Nvidia Shield platform in 2013. On September 30, 2015, Nvidia officially revealed the service's name. The subscription-based platform allowed users unlimited access to a collection of games hosted on Nvidia servers through streaming video for the duration of their subscription.
Additionally, some games were available for individual purchase through a "Buy & Play" model. However, this version of the service was discontinued in 2019, transitioning to a new iteration that focused on allowing Shield users to play their own games.In January 2017, Nvidia expanded GeForce Now by introducing clients for Windows and Mac computers.
Initially available as a free beta in North America and Europe, GeForce NOW provided users with a virtual computer environment. They could install their existing games from various digital distribution platforms and play them remotely. Similar to the original Shield version, the virtual desktop was streamed from Nvidia servers. Furthermore, an Android client was introduced in 2019, extending the availability of the service to mobile devices.
GeForce Now Error Code 0x800b1004
The error code 0x800b1004 in GeForce Now signifies that your device is unable to establish a connection with the streaming service. When confronted with this issue, you will be presented with the error message: "There was a problem connecting to GeForce Now. Error code 0x800b1004.
It could be a result of connectivity or network-related problems with your device. Issues such as unstable internet connection, firewall settings, or network restrictions can hinder the connection to GeForce Now.
Server issues on the GeForce Now platform can also trigger this error. It's possible that there might be temporary disruptions or maintenance activities taking place on their servers, preventing your device from connecting successfully.
To resolve this issue, you can start by checking your device's network settings and ensuring that you have a stable and reliable internet connection. You may need to troubleshoot your network or contact your internet service provider for assistance.
If the problem persists, it is advisable to visit the GeForce Now support website or contact their customer support for further guidance. They can provide specific troubleshooting steps tailored to your situation and help you overcome the error code 0x800b1004.
How to Fix The GeForce Now Error Code 0x800b1004?
To troubleshoot the error code 0x800b1004 in GeForce Now, there are several solutions you can try. Follow these steps:
Step 1: Check Your Network
Firstly, ensure that your router, ethernet, or modem is powered on and functioning properly, and that there is a stable internet connection. You can try turning off your router and turning it back on to ensure a fresh connection. Additionally, confirm that your device is connected to the internet. Disconnecting and reconnecting to the network can provide further assurance. If you still encounter the issue despite having a good internet connection, proceed to the next step.
Step 2: Restart The App
A simple solution to this problem is to restart the GeForce App. This often resolves minor bugs and issues. If restarting the app doesn't solve the problem, proceed to the next step.
Step 3: Check The Server Status
Occasionally, GeForce Now experiences downtime due to maintenance or other issues. If you receive the error code 0x800b1004, check the status page on the GeForce website to verify the service's availability. If the status shows "Under Maintenance," you will need to wait until it changes to "Operational" for your region. If the status is already operational, proceed to the next step.
Step 4: Check Your Firewall
Sometimes, antivirus or firewall settings on your device can interfere with the GeForce Now software, preventing it from connecting. Verify your antivirus and firewall settings and ensure that GeForce Now is not being blocked. To check your firewall settings:
1. Press the Windows Key + R.
2. Type "Control" in the search bar and press "Ok."
3. Click on "System and Security."
4. Select "Windows Defender Firewall."
5. Scroll down in the allowed app window and locate GeForce Now. If it's unchecked, it means it's blocked. Check the box for GeForce Now and click "Ok."
6. If you cannot unblock GeForce Now through your antivirus program, temporarily disable it while using GeForce Now. However, exercise caution while browsing with your antivirus disabled.
Step 5: Clear Highlight Gallery
Excessive data in the GeForce highlight gallery can sometimes cause connection issues. Clearing the data from the highlight gallery can resolve the 0x800b1004 error code. Locate the folder where your NVIDIA highlights are stored and delete all the data. Note that this will delete all previously saved images and videos, so make sure to back up any important data.
Step 6: Update Your GeForce Drivers
Outdated GeForce drivers can cause connectivity problems with GeForce Now. Update your GeForce driver through the Device Manager on your computer. To access the Device Manager:
For Windows 10 and 11:
1. Press the Windows + R button.
2. Type "devmgmt.msc" and click "Ok."
For Ubuntu:
1. Go to System > Administration > Device Manager.
For Linux, the process may vary as there is no direct equivalent to Device Manager.
Alternatively, you can download the updated driver from the official NVIDIA website and install it.
Step 7: Reinstall GeForce Now
If there is an issue with the currently installed version of GeForce Now on your device, it may cause connectivity problems. Uninstall the current version, visit the official GeForce Now website, and download the latest version. Install the software or app and attempt to connect again. You can refer to a video tutorial for assistance with the installation and setup process.Reinstalling the software can also resolve other NVIDIA software problems, such as the NVIDIA ignore film grain error.
Step 8: Contact NVIDIA Support
If none of the above solutions resolve the issue, there may be a more complex internal problem. In such cases, it is recommended to seek support from NVIDIA. You can reach out to them with your questions or engage in a live chat to address your concerns. Make sure to have your NVIDIA serial number handy, as the customer service representative may require it for further assistance.
Cause of GeForce Now Error Code 0x800b1004
The error code 0x800b1004 in GeForce Now can occur due to various reasons. Here are some common causes:
1. Connectivity Issues:
Problems with your device's network connection or internet connectivity can lead to the error code 0x800b1004. This could be caused by a weak or unstable internet connection, router issues, or network settings that are blocking the connection to GeForce Now.
2. Server Issues:
Sometimes, the GeForce Now servers may experience technical difficulties or undergo maintenance, resulting in the error code 0x800b1004. When the servers are down or unavailable, your device cannot establish a connection to the service.
3. Firewall or Antivirus Interference:
Antivirus or firewall settings on your device may block the GeForce Now software from connecting, triggering the error code 0x800b1004. The firewall or antivirus program might perceive the connection as a potential security risk and prevent it.
4. Highlight Gallery Overload:
If there are excessive saved documents in the GeForce highlight gallery, it can cause issues while connecting to GeForce Now. Clearing the highlight gallery's data can help resolve the error code 0x800b1004.
5. Outdated GeForce Drivers:
If your device's GeForce drivers are outdated or incompatible, it can affect the connectivity to GeForce Now and result in the error code 0x800b1004. Updating the GeForce drivers to the latest version is necessary to establish a successful connection.
6. Software or App Issues:
Problems with the GeForce Now software or app installed on your device can also trigger the error code 0x800b1004. Corrupted installation files or conflicts with other software on your system can prevent proper connection to the service.By understanding the potential causes of the error code 0x800b1004, you can troubleshoot and apply the appropriate solutions to resolve the issue.
Geforce Now Error Code 0x800b1004-FAQs
GeForce Now is Nvidia's cloud gaming service.
GeForce Now was initially launched in beta as Nvidia Grid for the Nvidia Shield platform in 2013.
Nvidia officially revealed the name GeForce Now on September 30, 2015.
GeForce Now's subscription-based platform provides users with unlimited access to a collection of games hosted on Nvidia servers through streaming video for the duration of their subscription.
The error code 0x800b1004 in GeForce Now can occur due to various reasons, including connectivity issues, server problems, firewall or antivirus interference, highlight gallery overload, outdated GeForce drivers, and software or app issues.
To resolve the error code 0x800b1004, users can try troubleshooting steps such as checking their network connection, restarting the app, verifying the server status, checking firewall settings, clearing the highlight gallery, using a VPN, updating GeForce drivers, reinstalling GeForce Now, or contacting NVIDIA support if needed.