How to fix Netflix Error code m7399? A Step-by-Step Guide
by Damodharan N
Updated Mar 28, 2023
What is Netflix Error Code m7399?
Netflix error code m7399 is a common error that typically indicates a problem with the browser you are using to access Netflix. It usually occurs when there is outdated or corrupted information stored on the browser or when a component of the browser needs to be updated. This error can prevent you from streaming Netflix content and may appear with different suffixes, such as m7399-1260-00000026 or m7399-1260-00000048. The suffix usually indicates the specific cause of the error.
How to fix Netflix Error Code m7399?
The Netflix Error code m7399 has multiple specific subcodes so look out for these issues in your device. These subcodes are
m7399-1260-00000021
If you are encountering the error code m7399-1260-00000021 while trying to watch Netflix on your computer, it may be due to some information that needs to be refreshed or an issue with your browser. To resolve this issue, follow the troubleshooting steps mentioned below, depending on your operating system.
For Windows:
- Check the available storage on your computer and ensure that you have at least 100 MB of free space.
- Update your web browser or try a different one.
- Shut down your computer and wait for at least 10 seconds before turning it back on.
- Clear your Google Chrome browsing data by following the given steps:
For Mac:
- Check the available storage on your computer and ensure that you have at least 100 MB of free space.
- Update your web browser or try a different one.
- Shut down your computer and wait for at least 10 seconds before turning it back on.
m7399-1260-00000024
If you encounter the error code m7399-1260-00000024 while using Netflix on Google Chrome, along with the message "Whoops, something went wrong... Incognito Mode Error", it may indicate a problem with your browser being in Incognito or Guest mode. To fix this issue, you can try several troubleshooting steps depending on your computer's operating system.
For Mac,
- Restart your web browser.
- Check the available storage space on your device.
- Update your web browser to the latest version.
- Clear browsing data, including cookies and cache.
- Shut down your computer completely and then restart it.
- Try opening Netflix again after completing any of the above steps
For Windows,
Shutting down your computer: Leave your computer off for at least 10 seconds. And try using Netflix after performing these steps.
m7399-1260-00000025
If you encounter error code m7399-1260-00000025 accompanied by the message "Sorry, we're having trouble with your request," it may indicate an issue with outdated or corrupt cookie data. You can resolve this issue by following the steps.
- Type or copy and paste chrome://settings/content/all?searchSubpage=netflix.com into your browser's address bar and press Enter or Return.
- Click on "Clear displayed data" and then try Netflix again.
- Alternatively, you can click on the "More" icon in the upper right corner of your browser and then click on "Settings."
- From the left menu, click on "Privacy and security."
- Click on "Cookies and other site data."
- Click on "See all site data and permissions."
- Find netflix.com in the list and click on the remove icon.
- Try Netflix again.
m7399-1260-00000026
If you encounter the error code m7399-1260-00000026 while trying to access Netflix on your computer, it is usually due to outdated browser data. Here are some troubleshooting steps to help resolve the issue:
For Mac
- Try refreshing the page using the reload icon next to the address bar, and then try Netflix again.
- Restart your browser by quitting it and reopening it, and then try Netflix again.
- Shut down your computer and leave it off for at least 10 seconds before turning it back on, and then try Netflix again.
- Check available storage by selecting the Apple icon in the upper left corner of your screen, clicking on "About This Mac," and then selecting "Storage." If you have less than 100 MB of storage space available, you will need to free up space before continuing to watch Netflix.
- Clear Google Chrome browsing data by clicking on the menu icon in the upper right corner of the browser, selecting "Settings," then "Privacy and security," and finally "Clear browsing data." From the Time range drop-down menu, select "All time," uncheck everything except "Cookies and other site data," and then click "Clear data." Try Netflix again.
For Windows
- Try refreshing the page using the reload icon next to the address bar, and then try Netflix again.
- Restart your browser by quitting it and reopening it, and then try Netflix again.
- Shut down your computer and leave it off for at least 10 seconds before turning it back on, and then try Netflix again.
- Check available storage by clicking on the Windows icon and selecting "Computer" (for Windows 7), or by bringing up the Charms Bar and selecting "Settings," "Change PC settings," "PC and devices," and then "Disk space" (for Windows 8 and 10). If you have less than 100 MB of storage space available, you will need to free up space before continuing to watch Netflix.
- Clear Google Chrome browsing data by clicking on the menu icon in the upper right corner of the browser, selecting "Settings," then "Privacy and security," and finally "Clear browsing data." From the Time range drop-down menu, select "All time," uncheck everything except "Cookies and other site data," and then click "Clear data." Try Netflix again.
m7399-1260-00000048
If you encounter the error code m7399-1260-00000048 on your computer, it may indicate that a component on your browser requires an update. To resolve this issue, you can try the following troubleshooting steps:
- Update Google Chrome: Click the "More" icon in the upper right corner of your browser, then select "Help" and "About Google Chrome." Chrome will check for any available updates, and if one is found, click "Relaunch" to complete the update. Then, try Netflix again.
- Update Chrome's content protection feature: Enter "chrome://components" in your browser's address bar and press Enter or Return. Locate "Widevine Content Decryption Module" and click "Check for update." If this option is not available, download the latest version of Chrome from Google. If your browser shows "Status - Component updated," restart Chrome and try Netflix again. If it shows "Status - Component not updated," it means the component is already up to date.
- Reinstall Google Chrome: Follow the instructions provided by Google to uninstall Chrome from your computer, then use a different browser to download and install the latest version of Google Chrome. Try Netflix again.
If none of the above steps resolve the error, it may be due to antivirus or firewall security software preventing Chrome's content protection feature from updating. You may need to contact your security software manufacturer or an IT professional for further assistance or use a different browser to watch Netflix.
Cause of Netflix Error Code m7399?
Netflix error code m7399 can occur due to a variety of reasons, including:
- Outdated browser: If you are using an outdated version of your browser, it may not be compatible with the latest version of Netflix.
- Corrupted browser data: If your browser's cache and cookies are corrupted or outdated, it may cause issues while accessing Netflix.
- Outdated or corrupted Widevine Content Decryption Module: This component is required to stream protected content on Netflix. If it is outdated or corrupted, it can cause error code m7399.
- Security software: Antivirus or firewall security software can interfere with the streaming of protected content on Netflix, causing error code m7399.
- Network connectivity issues: Poor or unstable network connection can cause errors while streaming on Netflix.
- Device compatibility issues: If your device does not meet the minimum system requirements to run Netflix, it may result in error code m7399.
Other Netflix Error Codes
Netflix error codes are divergent as the devices and software on which Netflix is used are varied in nature they have a big database we cannot list them all here but the list of common Netflix error codes and their meanings is given below:
- Error -100: This error typically appears on Apple devices and suggests that the app needs to be refreshed or the device needs to be rebooted.
- Error aip 703: This error message indicates that there is an issue with your account, such as being used by someone else or not being active.
- Error f7020: This error appears when you are trying to open Netflix in more than one tab of your browser.
- Error m7031-1101: This error usually occurs when you are trying to watch Netflix using your computer browser and suggests there is something wrong with your browser settings.
- Error m7111-1331: This error code appears when there is an issue with the browser you use on your PC or Mac, such as an outdated bookmark or a problematic extension.
- Error m7111-5059: This error message indicates that there is a connectivity issue with the device you are using to access Netflix.
- Error m7361-1253: This error typically appears on Windows 10 devices and indicates a problem with the browser.
- Error nw-2-5: This error message suggests that there is a problem with the device's network connection.
- Error nw-3-6: This error code usually appears on smart TVs and indicates a connectivity issue between the device and Netflix's servers.
- Error ui 113: This error message indicates that there is an issue with the Netflix app on your device, such as a problem with the data stored on the device or an outdated version of the app.
Keep in mind that there may be other error codes that are not listed here, and the solutions to these errors may vary depending on the device you are using and the cause of the problem.
How to Fix Netflix Error Code m7399 - FAQs
It is a common error that usually indicates a problem with the type of browser it has many subtypes.
There are many such as m7399-1260-00000021, m7399-1260-00000024, m7399-1260-00000025, m7399-1260-00000026 or m7399-1260-00000048.each of them related to either to browser cache or using incognito mode or device storage issue that might hinder the access to Netflix
Here are some general steps you can take to try to resolve the error:
- Restart your computer and try Netflix again.
- Try using a different browser. If you're using Google Chrome, try updating it or reinstalling it.
- Clear your browser's cache and cookies. This can be done in your browser's settings or options.
- Check for updates to your operating system and browser, and install them if available.
- Disable any browser extensions or add-ons that may be interfering with Netflix.
- Check your internet connection and make sure it's stable and strong enough to stream Netflix content.
- Disable any antivirus or firewall software that may be blocking Netflix.
If none of these steps work, you can contact Netflix customer support for further assistance.