How to Fix Shaw Blue Curve App Not Working? A Step-by-Step Guide
by Ushapriyanga
Updated Mar 31, 2023
Shaw Blue Curve App
This guide aims to assist users who may be experiencing problems with the Shaw Blue Curve App, a widely-used app that allows Shaw customers to manage their accounts, check their bills, and control their TV, internet, and phone services. The guide will explore common reasons why the app may not be functioning correctly, such as crashing or failing to load, and provide practical solutions to address these issues.
This guide is designed to help users troubleshoot the Shaw Direct BlueCurve TV App, which provides a centralized platform for accessing TV subscriptions. By following the tips provided, users can address common issues related to freezing, playback, and other similar problems.
How to fix Shaw Blue Curve App Not Working?
For Apple iOS Devices:
1. Restart your Apple iOS device:
If the BlueCurve Home app is not working properly, restart your Apple iOS device.
2. Force Quit the BlueCurve Home App:
If you want to fully close the app, you can force quit the BlueCurve Home app. To do this, access the app switcher and swipe up on the BlueCurve Home app to shut it down completely.
3. Reinstall the BlueCurve Home App:
In case the problem persists, uninstalling and reinstalling the BlueCurve Home app could help. To do this, press and hold the BlueCurve Home app icon and select the X icon in the corner to delete the app from your device. Once you have done this, go to the App Store from your home screen, find the BlueCurve Home app, and reinstall it.
4. Check for iOS Updates:
To ensure that your Apple iOS device is running smoothly, it's important to keep it up to date. Simply go to your home screen and tap on Settings, then select General and Check for Updates.
5. Check for BlueCurve Home App Updates:
To see if there are any updates available for the BlueCurve Home app, you can check the App Store on your iOS device. Open the App Store and tap on Updates, and if there is an available update for the BlueCurve Home app, tap on Update.
For Android Devices:
6. Restart Your Android Device:
If you encounter issues with the BlueCurve Home app, a simple restart of your Android device may help resolve the problem.
Force Stop the BlueCurve Home App: To fully close the app, force stop the BlueCurve Home app. Access your device's Settings app, select Apps, then choose the BlueCurve Home app. Finally, tap Force Stop.
7. Clear the App's Cache:
Clearing the app's cache may help fix some issues. Go to your device's Settings app, select Apps, then choose the BlueCurve Home app. Tap Storage and then Clear Cache.
8. Clear the App's Data:
If clearing the cache doesn't work, try clearing the app's data from your device storage. Note that this action will delete all saved data within the app. To do this, go to your device's Settings app, select Apps, then choose the BlueCurve Home app. Tap Storage and then Clear Data.
9. Check for Android Updates:
Ensure your Android device is running smoothly by keeping it up-to-date. Access your device's Settings app, scroll down to Software Update and follow the on-screen instructions to check for available updates. You may need to select About Phone or About Tablet first.
10. Check for BlueCurve Home App Updates:
Check for any available updates for the BlueCurve Home app to fix any known issues. Open your device's Play Store app, tap on the Menu button and select My Apps & Games. Any apps with available updates will be labeled "Update". If an update is available for the BlueCurve Home app, select Update.
Bluecurve Home Login Issue
1. Invalid Shaw ID or Password
When attempting to log in to the BlueCurve Home app, you might encounter an error message that reads "Invalid Shaw ID or password. Please try again." This error typically indicates that you have entered an incorrect Shaw ID or password. To resolve this issue, ensure that you have correctly entered your login credentials.
In case you have forgotten your login details, you can reset your Shaw ID or password by visiting the "What if I forgot my Shaw ID login info?" page. Alternatively, you can refer to the Shaw ID Overview to learn how to create a new Shaw ID and password if you haven't already done so.
2. Your Gateway is in Bridge Mode
3. Please Give Us a Call, We're Having Some Trouble, or Let's Try That again
4. Endless loading sign (3 dots)
Blue Curve App Not Working
BlueCurve Home is a digital platform designed to offer users the ability to conveniently manage their home WiFi network and connected devices. With this tool, users can set up their WiFi network, identify their WiFi password, monitor who's online, and quickly resolve any issues that arise. Additionally, the platform provides features such as Pause and Parental Controls that allow users to regulate the online experience of their family members. To access the various features of BlueCurve Home, users can navigate through four main sections using the menu located at the bottom of the mobile app. The Notification Center can be found at the top-left of the Overview tab.
How to fix Shaw Blue Curve App Not Working - FAQs
BlueCurve Home is a digital platform that allows you to manage your home WiFi network and connected devices. It provides features such as self-connect and setup, WiFi password retrieval, device identification, and troubleshooting tools. You can also manage family members' online experiences with features like Pause and Parental Controls.
You can access BlueCurve Home through the mobile app, which is available for download on the App Store and Google Play Store.
You can easily set up your WiFi network by following the step-by-step instructions provided in the BlueCurve Home app. The process is simple and can be completed in just a few minutes.
Yes, BlueCurve Home allows you to keep track of who's online by displaying a list of connected devices. You can also set up alerts to receive notifications when new devices connect to your network.
BlueCurve Home is available to all Shaw customers who have a BlueCurve Gateway modem. If you're not sure if you have a BlueCurve Gateway modem, contact Shaw customer service for assistance.