How to Fix Ticketmaster Error Code U103? A Step-by-Step Guide

If you want to know how to fix Ticketmaster error code U103, check here as this article provides all the details about Ticketmaster Error Code U103.

by Janani

Updated Apr 13, 2023

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How to Fix Ticketmaster Error Code U103? A Step-by-Step Guide
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What is Ticketmaster Error Code U103?

Ticketmaster error code u103 typically indicates an issue with the payment method that you have on file for your account. This error may occur if your credit card has been declined or if there is a problem with your bank account. To resolve this error, you may need to update your payment information or select a new payment method.

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How to Fix Ticketmaster Error Code U103?

There are many methods to solve the Ticketmaster Error Code U103. Here are some of the methods which you could follow to fix the  Ticketmaster Error Code u103. 

1) Check Ticketmaster’s Servers

If Ticketmaster's servers experience downtime, various error codes may prevent you from accessing the site and completing your purchase. To verify if the platform's servers are functioning properly, it is best to follow Ticketmaster's Twitter account and review their updates. Typically, their support team communicates any ongoing technical difficulties to their followers. In certain situations, you may encounter these problems due to Ticketmaster's servers being offline.

2) Check Your Device Browser

In case you're utilizing a compatible browser and have cleared your cache and cookies yet are still unable to purchase tickets on Ticketmaster, it's recommended that you continue reading. It's suggested that you close all other tabs and launch Ticketmaster in incognito mode. This is because browser extensions are disabled automatically in incognito mode. However, if the issue persists, it's advised to try utilizing a different browser and ensuring that it is updated to the latest version.

3) Delete Your Cache and Cookies

Due to Ticketmaster's performance problems, many people have opted to use alternative platforms to explore events and buy, sell, or transfer tickets. Cookies, which are tiny data files transmitted to your browser from websites you visit, are responsible for collecting and storing pertinent information regarding your browsing activity, allowing you to log in to websites with ease, and enabling companies to serve personalized ads.

If you are a Microsoft Edge user, then you could use the below steps:

  • To clear browsing data on Microsoft Edge, start by clicking on the three dots icon located on the top-right corner of your screen.

  • Then, select "Settings" from the menu, and then choose "Privacy, search, and Services." Next, go to "Clear browsing data" and click on "Choose what to clear."
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  • Select "All Time" from the "Time Range" option, and tick all the boxes.

  • Finally, click on "Clear Now" to remove the browsing data. To complete the process, relaunch Microsoft Edge.

4) Check Your Internet Connection

The simplest method to check your internet speed is by visiting fast.com and comparing the test results with the internet plan you are subscribed to. If you observe that your connection is operating sluggishly, I suggest power cycling your modem and router. To accomplish this, simply unplug them from their power sources, wait a few minutes, and then plug them back in.

1) For Android devices:

  • To turn off Wi-Fi, swipe down from the top of your screen and tap on the Wi-Fi icon. Afterward, go to the Settings menu and select "Connections."

  • Choose "Data Usage" and turn on the switch located next to "Mobile Data." Keep in mind that the process may differ depending on your device's model.

2) For iPhone devices:

  • To turn off Wi-Fi on an iPhone, open Settings and tap on "Wi-Fi."
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  • Then, turn off the switch next to "Wi-Fi." Afterward, go back to the Settings menu and tap on "Cellular."

  • Finally, turn on the switch located next to "Cellular Data."

5) Disable Your VPN

Disabling your VPN is the best step. 

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i) For a Windows PC:

  • Access the Settings menu and navigate to the "Network & Internet" option. 

  • Locate "VPN" from the menu on the left-hand side, choose the VPN you are using, and select "Disconnect."
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  • Please keep in mind that the specific steps may differ based on your version of Windows.

ii) For a Mac:

  • Click on the Apple menu and select "System Preferences."
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  • From there, click on "Networks" and select your VPN connection, then choose "Disconnect."

iii) For an iPhone or iPad:

  • Open the Settings menu, tap on "General," and select "VPN & Device Management."
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  • From there, choose the VPN you are using and disconnect.

iv) For an Android:

  • Access the Settings menu and tap on "Connections" or "Network & Internet."
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  • Next, select "More Connections" and navigate to "VPN."

  • Finally, turn off the switch next to the VPN you are using.

6) Check Your Ticketmaster Account

To verify your payment method, follow these steps:

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  • Go to Ticketmaster and log in to your account.

  • Click on "My Account" at the top of your screen, then select "My Account" again.

  • Choose "Payment Options."
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  • Confirm that your bank account details are accurate. If they are incorrect, update them. However, if the information is correct and you are still having issues, consider changing your payment/payout method by selecting "Add New Card".

  • Once you have completed these steps, attempt to purchase or sell your tickets again.

  • If you have changed your payment method and are still receiving error code u103, try using a different email address to create a new account on Ticketmaster. This has been successful for many users who have experienced the error.
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7) Book Using Your Mobile app

While uncommon, Ticketmaster's website may experience crashes and display error codes for various reasons. If this occurs, the recommended course of action is to utilize your phone or tablet to explore upcoming events and purchase tickets.

8) Contact Ticketmaster’s Support Team

Finally, contact Ticketmaster’s support team if none of the above methods work out.

Causes of Ticketmaster Error Code U103

Ticketmaster error code u103 is typically caused by an issue with the payment method that you have on file for your account. Some of the most common causes of this error include:

  • Insufficient funds in your bank account

  • Expired or invalid credit card

  • Incorrect billing address associated with your payment method.
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  • The credit card limit has been reached.

  • Fraud prevention measures from your bank or credit card company

  • Technical issues with Ticketmaster's payment processing system
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  • If you receive error code u103, it is recommended that you check your payment information and contact your bank or credit card company if necessary to ensure that the payment method is valid and has sufficient funds.

Ticketmaster App

Ticketmaster provides easy access to millions of live event tickets, allowing you to purchase, sell, transfer, and gain entry to events with ease, enabling you to create unforgettable memories. They are the NFL, NBA, NHL, and USTA's Official Ticketing Partners, with thousands of exclusive partnerships with venues, artists, bands, theater tours, and Broadway shows. By shopping with Ticketmaster, you will have unparalleled access to a variety of unforgettable live events around the world.



Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

How to Fix Ticketmaster Error Code U103 - FAQs

1. What is the Ticketmaster app?

Ticketmaster provides easy access to millions of live event tickets, allowing you to purchase, sell, transfer, and gain entry to events with ease, enabling you to create unforgettable memories.   

2. How can you download the Ticketmaster app on mobile phones?

You can go through the Google Play store to download the Ticketmaster app on mobile phones.

3. Is it better to get tickets from the Ticketmaster website to the app?  

Is it better to use the Ticketmaster app or website? Use both! From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue more quickly.

4. How do I view my tickets on the Ticketmaster app?  
  • Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
  • Log in to your Ticketmaster account and locate the order with your ticket(s).
  • Tap and show. Your phone will be scanned for entry and you're in!
5. Why are my tickets not showing up on the Ticketmaster app?  

The only tickets that will show up are those that fall between the Sales Start and Sell Until dates listed. If the Sell Until date is in the past, the tickets will no longer appear.

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