Is CommBank App Down? What is Wrong with CommBank? How Long Will CommBank Be Down? When will CommBank be Back Up?
by Janani
Updated Jun 26, 2023
CommBank App
The newly updated CommBank app provides a more personalized and user-friendly experience while retaining all the fantastic features that have made it Australia's number-one banking app.
New-Look Dashboard: The app's redesigned dashboard allows you to conveniently access all your important information in one place. This centralized view makes it easy to stay on top of your finances and navigate through the app efficiently.
Statement and Transaction Checking: With the CommBank app, you can effortlessly review your account statements and transactions. This feature enables you to stay informed about your financial activities, ensuring transparency and control over your money.
Easy Money Transfers: Whether you need to send money to someone or make transfers between your own accounts, the app simplifies the process. Performing transactions is quick and straightforward, allowing you to manage your funds conveniently.
Experience the enhanced features and improved functionality of the CommBank app, tailored to provide a more personalized banking experience while incorporating the familiar features you appreciate.
Is CommBank App Down?
Yes, CommBank App is currently down. Commonwealth Bank has experienced a widespread technical outage, leaving its users unable to make purchases with their bank cards or access their accounts online. A "technical problem" identified by the bank is preventing customers from transferring money and making bill payments.
Some individuals have been unable to use their cards to pay for essential items such as fuel, medications, or rent. Users encountered error messages when attempting to access the NetBank online banking service and the CommBank mobile app.
Difficulties were also reported with accessing CommSec, the bank's financial services arm, and some customers experienced failed direct debits for bill payments.
A customer, Jade Bury from Bundaberg, was frustrated when her card was declined during a doctor's appointment. After contacting the bank's customer service team via Facebook, she received the suggestion to borrow money from family or friends, which she found unsatisfactory, and expressed her discontent.
The widespread technical outage has impacted various banking services, causing inconvenience and frustration for Commonwealth Bank customers who are unable to complete essential transactions and access their accounts.
What is Wrong With CommBank?
Customers of one of Australia's largest banks, Commonwealth Bank, experienced a major outage that caused disruptions and frustration on Monday. The bank alerted customers in the morning about issues with its app and Netbank services. Upon opening the banking app, customers were greeted with an error message stating that the current balance was unavailable and would show the balance from the last login. Desktop users also encountered a message apologizing for something going wrong.
Commonwealth Bank acknowledged the difficulties faced by customers and assured them that investigations were underway to resolve the issue. In a later update at 4 pm, the bank confirmed that services were recovering and the cause of the problem had been identified. However, there might still be delays in some payments as services were being restored.
To alleviate the pressure on the customer service call centers, the bank requested customers to avoid joining lengthy queues and instead visit their website for updates. However, there were significant volumes of inquiries reported, causing longer wait times.
By 9 am, over 3,000 customers had reported issues accessing their services, as per Down Detector. Frustrated customers took to social media to express their dissatisfaction, deeming it ridiculous to be unable to access their funds. Some users found themselves on hold while trying to pay for groceries or petrol, unable to access their accounts.
The outage occurred on the first day of the school holidays, leading to increased inconvenience for customers. The disruption affected online transfers, ATMs, and electronic fund transfers. Social media platforms were abuzz with complaints about the situation, with one individual describing it as "absolute chaos." Another user urgently requested information about the app and online banking being down, as they needed to transfer money for essential expenses such as groceries and bills.
Commonwealth Bank acknowledged the inconvenience caused by the outage and expressed gratitude for customers' patience while the services were being restored.
How Long Will CommBank Be Down?
It's unknown how long the CommBank will be down. A major outage at Commonwealth Bank has left millions of Australians unable to access their funds or transfer money. Customers encountered an alert stating "current balance unavailable" when trying to access the app, while desktop users faced an error message. NetBank users were also affected, unable to access their accounts, transfer funds online, or make purchases with their cards.
The Commsec brokerage app and website were down, and some reported issues with ATMs. The bank has launched an urgent investigation and urged customers to be patient, avoiding calling overloaded customer service centers. Many frustrated customers expressed their dissatisfaction, unable to pay for daily essentials like groceries, medication, and petrol.
Some customers traveling overseas were left in a difficult situation, experiencing declined cards and communication issues. The bank has apologized for the inconvenience and assured customers that updates will be provided.
When Will CommBank Be Back Up?
It's not known when will CommBank be back up, as there is no official confirmation regarding the Backup. The Commonwealth Bank has announced that the issue causing the major outage has been resolved, but they did not disclose the specific cause of the lengthy disruption. The bank apologized for the inconvenience and expressed an understanding of how much customers rely on their services.
They acknowledged that there might still be delays in some payments as services are gradually brought back online. The bank's call center experienced a high volume of calls, and although branches remained open, staff were unable to provide further information regarding the ongoing outage.
CommBank App Outage
Commonwealth Bank has reported issues with customer access to their online banking services, but the bank has stated that services are now "recovering." Users experienced difficulties transferring funds within the app, and many were unable to use their cards for purchases. In an update on its website at 4 pm, CommBank confirmed that the cause of the issue had been identified and services were in the process of being restored.
Some customers expressed concerns on social media about seeing zero balances in their accounts, while others faced difficulties using EFTPOS services. The interruption resulted in a surge of demand at call centers and branches as customers encountered difficulties accessing their accounts. It is worth noting that over 7 million people utilize the Commonwealth Bank app.
Current Balance Unavailable
Thousands of customers attempting to access the app are encountering alerts stating "current balance unavailable." This issue extends to Netbank users who are unable to access their accounts, perform online fund transfers, or make purchases using their cards.
The Commonwealth Bank of Australia has initiated an investigation into the matter and is anticipated to provide an update regarding the outage later today. The bank confirmed that they were urgently investigating the incident and expressed gratitude to customers for their patience.
Is Commbank App Down? - FAQ
Yes, Commbank App is currently down.
The app's redesigned dashboard allows you to conveniently access all your important information in one place, providing a centralized view of your finances.
The redesigned dashboard enables you to stay on top of your finances by conveniently accessing all your important information in one place. It makes navigating through the app more efficient.
With the CommBank app, you can effortlessly review your account statements and transactions. This feature ensures transparency and control over your money, keeping you informed about your financial activities.
Absolutely! The app simplifies the process of sending money to someone or making transfers between your own accounts. It provides a quick and straightforward way to manage your funds conveniently.
The enhanced features of the CommBank app offer an improved banking experience tailored to your needs. You can enjoy a more personalized interface while still benefiting from the familiar features you appreciate.