Is Vodafone Network Down? Is There a Problem With Vodafone? Why is Vodafone Not Receiving Calls?
by Alaguvelan M
Updated Sep 05, 2023
Is Vodafone Network Down?
Current issues have arisen, impacting Vodafone customers and others attempting to call numbers registered with EE. This dilemma extends to individuals trying to reach those who've switched from EE to different networks in the past. Vodafone received complaints, while EE acknowledged the problems were predominantly linked to calls from Vodafone. However, Vodafone clarified that their network was operational, and the issue originated within EE's infrastructure.
Vodafone stated, "There was no issue with the Vodafone network today; however, some of our customers have been impacted by an issue with the EE network - which we understand should be fixed ASAP. This meant some customers were unable to connect calls to EE numbers, and the issue also affected customers who’ve previously transferred their number from EE to Vodafone."
EE acknowledged the issue primarily pertained to Vodafone numbers, assuring that calls from other networks remained unaffected. Nevertheless, reports surfaced of Virgin Mobile, O2, and Three customers encountering calling problems.
Notably, this predicament extended beyond current EE users, as ported numbers retained their original network prefix, briefly routing calls through the old network's infrastructure. The complications emerged in the UK, with some Vodafone customers being able to call others within the same network but experiencing difficulties connecting with individuals on different providers.
While data and internet services appeared unaffected, Vodafone initially responded on Twitter, apologizing and requesting additional details from affected users. They also encouraged users to check their online service checker, which indicated localized issues.
Some tweets suggested the problem might be rooted in an "EE network issue affecting calls and text messages." Still, Vodafone users reported challenges when calling other networks, including Three. Reports on Down Detector showed issues across the UK, with London, Manchester, and Edinburgh being particularly affected areas, possibly reflecting customer density.
Vodafone boasts 18 million UK customers across mobile and fixed-line services, ranking as the third-largest mobile operator in the UK, following O2 and EE. Currently, Vodafone is in the process of merging with Three, anticipating improved coverage and reliability as a result of this agreement, slated for completion in 2024 if approved.
Is There a Problem With Vodafone?
UK telecoms company EE appears to be experiencing an outage, which has affected calls and texts to rival Vodafone. It appears that Vodafone users can connect to each other or non-EE users, while EE users can call other EE subscribers or non-Vodafone customers. But when either side tries to call or text the other, the connection fails. Vodafone blamed the issue on EE.
"We're aware that some of our mobile customers are unable to make or receive calls from a Vodafone number,". "We're working quickly to resolve this and we're very sorry for any inconvenience caused. Calls to other networks, mobile data, and text messages are not affected."
Vodafone did not respond to requests for comment but said on Twitter/X: "We’re aware of an EE network issue that is affecting calls and text messages. Their engineering teams are investigating and working to get the services up and running as quickly as possible."
Why is Vodafone Not Receiving Calls?
Customers across some of the UK's largest mobile phone networks reported widespread disruptions on Monday. Around 12:30 p.m., Vodafone users began flagging issues on the online outage tracker Down Detector, primarily concerning difficulties in making or receiving calls.
Vodafone issued the following statement: "We're aware of an EE network issue that is affecting calls and text messages. Their engineering teams are investigating and working diligently to restore services promptly."
The network provider advised other customers to utilize Vodafone's network status checker, allowing them to enter their postcode and check for specific issues in their respective areas. EE acknowledged the "call issues with Vodafone numbers" while responding to complaints but assured that contact with customers from other networks remains unaffected.
"We're aware that some of our mobile customers are experiencing call issues with Vodafone numbers. We're actively working to resolve this and sincerely apologize for any inconvenience caused. Calls to other networks, mobile data, and text messages continue to operate without disruption."
EE, Vodafone, and Three are among the UK's most popular mobile networks, constituting the "big four" alongside Three. These four networks serve the largest customer base and offer extensive coverage throughout the country. They also support numerous smaller mobile operators by granting them access to their expansive networks. Consequently, when one of these major networks encounters issues, it can potentially impact other operators within the mobile ecosystem.
Vodafone
Vodafone, a British multinational telecommunications giant, stands among the world's largest mobile network operators, boasting a customer base exceeding 300 million spread across more than 20 countries. The company has its headquarters located in Newbury, Berkshire, England.
Originating in 1984 as a joint venture between Racal Electronics and Millicom, Vodafone swiftly evolved. It entered the public domain in 1988 and embarked on rapid expansion throughout the 1990s. In a significant move in 2000, Vodafone acquired AirTouch Communications, a strategic move that catapulted it to the status of the world's largest mobile operator.
While Vodafone has encountered challenges, including fierce competition from rival mobile operators and the global financial crisis of 2008, it has maintained profitability and sustained its growth trajectory.
Vodafone offers an extensive array of telecommunications services encompassing mobile phone, fixed-line, broadband, and television services. Beyond its core offerings, the company has diversified into various sectors, such as cloud computing, Internet of Things, and financial services.
Renowned as a prominent player in the telecommunications realm, Vodafone remains dedicated to delivering innovative and dependable services to its vast clientele. The company also actively champions sustainability and is actively engaged in initiatives aimed at reducing its environmental footprint.
Is Vodafone Network Down - FAQs
There have been problems impacting Vodafone customers and those trying to call numbers registered with EE.
The issue extends to individuals trying to reach those who've switched from EE to different networks in the past. Customers of Virgin Mobile, O2, and Three have also reported calling problems.
Vodafone stated that the issue originated within EE's infrastructure, affecting customers trying to connect calls to EE numbers.
Ported numbers retain their original network prefix, briefly routing calls through the old network's infrastructure, even after switching networks. This contributed to the complications.
Vodafone responded on Twitter, apologizing for the inconvenience and requesting additional details from affected users.