PS5 Controller Update Not Working, How to Fix PS5 Controller Update Not Working?

Trouble updating your PS5 controller? Learn simple fixes like checking the battery, connecting via USB, and restarting. Follow easy steps to ensure your controller stays up-to-date for smooth gaming experiences.

by Tamilarasi S

Updated Dec 09, 2023

PS5 Controller Update Not Working, How to Fix PS5 Controller Update Not Working?
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PS5 Controller Update not Working

If you're encountering difficulties with a PS5 controller update not functioning as expected, there are a few troubleshooting steps you can take. Firstly, ensure that your PS5 console is connected to the internet. Double-check the USB cable and connection between the controller and the console.

If the issue persists, try resetting the controller by using the small reset button on the back. Additionally, make sure the controller's battery is adequately charged. If the problem persists, visit the official PlayStation support website for further assistance or contact customer support for guidance on resolving the update issue. Read below to get the detailed fix for PS5 Controller Update not Working​​​​​​.

Why is the PS5 Controller Update not Working?

  • Insufficient Power: The update may fail if your PlayStation 5 console or controller lacks adequate battery power or isn't connected to a power source.

  • Unstable Connections: The update process can be hindered by unstable or loose USB connections. Ensure a stable connection for a smoother update experience.

  • Non-Official Cables: Issues may arise if you use a non-official USB cable with your controller. Stick to the official cable that came with the controller to avoid complications.

  • Outdated Firmware: Update failures can occur if either your console or controller is running outdated firmware. Confirm that both devices have the latest firmware installed.

  • Unstable Internet: A stable internet connection is crucial for downloading and installing updates. Verify your internet connection's stability before initiating the update.

  • Storage Constraints: Insufficient storage space on your console can prevent updates from being installed. Ensure your console has enough space to accommodate the update.

Remember, these are general points, and specific troubleshooting steps may vary based on the exact nature of the problem.

How to Fix the PS5 Controller Update Not Working?

Here are the key points on how to fix the issue of the PS5 Controller Update not working:

  1. Check Battery Level:

    • Ensure the controller is fully charged before updating, as the low battery can cause the update to fail.
  2. Connect via USB Cable:

    • Use the official USB-C cable to connect the controller to the console for the update process.
  3. Restart PS5 and Controller:

    • Restart both the console and controller to refresh the system, potentially resolving update issues.
  4. Check Console Update:

    • Confirm that the PS5 console has the latest system software update to support the controller update.
  5. Repair Controller:

    • Reconnect the controller to the console via USB, then re-pair it to address any connectivity problems.
  6. Manual Firmware Installation:

    • Adjust date and time settings, connect the controller via USB, and initiate the update manually.
  7. Reset Controller:

    • Use the reset button on the controller to revert it to factory settings, clearing potential conflicts.
  8. Update with PC:

    • Connect the controller to a PC, download the necessary files from the PlayStation website, and follow the instructions for the update.

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How to Update  PS5 Controller?

  1. Connect Controller:

    • Ensure your PS5 controller is connected to your PS5 console.
  2. Go to Settings:

    • On your PS5, go to the main menu and select "Settings."
  3. Access Accessories:

    • Inside Settings, find and select the "Accessories" option.
  4. Choose Controller (General):

    • Look for the "Controller" section and select "Controller (General)."
  5. Select DualSense Wireless Controller Device Software:

    • Within Controller settings, choose "DualSense Wireless Controller Device Software."
  6. Follow On-Screen Instructions:

    • Once you've selected Device Software, follow the on-screen instructions to start the update.

By following these steps, you can easily update your PS5 controller to ensure it has the latest software for optimal performance.

PlayStation 5

The PlayStation 5 (PS5) is a modern video game console created by Sony Interactive Entertainment. It was introduced in April 2019 and became available on November 12, 2020, in some countries, followed by a global release a week later.

The PS5 is part of the ninth generation of gaming consoles, sharing this era with Microsoft's Xbox Series X/S. It comes in two versions: one with a disc drive for physical games and Ultra HD Blu-ray, and a Digital Edition without a disc drive, focused on digital downloads. Both models were updated with slimmer hardware in November 2023.

Key features include a high-speed solid-state drive for faster data loading, an AMD GPU supporting 4K resolution at 120 frames per second, and hardware-accelerated ray tracing for realistic graphics. The console also boasts a unique DualSense controller with haptic feedback, backward compatibility for many PS4 and VR games, and compatibility with the PlayStation VR2 headset.

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PS5 Controller Update not Working-FAQs

1. What is PlayStation 5 (PS5)?          

The PS5 is a video game console made by Sony for playing games and entertainment.

2. How do I update my PS5 controller?  

Connect the controller, go to Settings > Accessories > Controller (General), and select DualSense Wireless Controller Device Software to follow on-screen instructions.

3. Why is my PS5 controller update not working?  

Ensure the controller is fully charged, use the official USB-C cable, and try restarting both the console and controller. If issues persist, consider checking the internet connection and updating the console's system software.

4. Can I update my PS5 controller manually?  

Yes, you can. Go to Settings > Accessories > Controller (General) > DualSense Wireless Controller Device Software, and follow the on-screen instructions.

5. Is it possible to update the PS5 controller using a PC?  

Yes, connect the controller to your PC, download the necessary files from the PlayStation website, and follow the on-screen instructions to update.