Roll20 Not Working is Roll20 Down? Whys Roll20 Keeps Logging Me Out? Roll20 Server Status, Connection Issues, Maintenance Time

Discover the reasons behind Roll20 not working and check the latest Roll20 server status for potential downtime. Learn why you might be getting logged out frequently and how to resolve connection issues efficiently.

by Abinaya

Updated Aug 03, 2023

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Roll20 Not Working is Roll20 Down? Whys Roll20 Keeps Logging Me Out? Roll20 Server Status, Connection Issues, Maintenance Time
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Roll20 Not Working

Yes, the Roll20 is experiencing downtime. If you are facing issues with Roll20, it can be frustrating, but there are several potential reasons behind the problem. Here's a step-by-step troubleshooting guide to help you resolve the issue:

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  • Step 1: Check Your Internet Connection

Ensure that you have a stable and reliable internet connection. Slow or unstable internet can cause Roll20 to perform poorly or not load properly. Try loading other websites or running a speed test to verify the stability of your connection.

  • Step 2: Clear Your Browser Cache

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Outdated data stored in your browser's cache can lead to issues with Roll20. Clear your browser's cache and cookies to ensure that you have the most up-to-date information. Instructions for clearing the cache can be found in your browser's settings.

  • Step 3: Use Supported Browsers

Roll20 is optimized to work best on the latest versions of Google Chrome and Mozilla Firefox. While it may function on other browsers, using the recommended browsers can help avoid compatibility issues.

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  • Step 4: Disable Browser Extensions

Browser extensions can sometimes interfere with Roll20's functionality. Temporarily disable any browser extensions or add-ons you have installed and check if the problem persists.

  • Step 5: Check Roll20's Server Status

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Visit Roll20's official website or social media channels to see if there are any announcements about service interruptions or ongoing maintenance. The Roll20 team often provides updates on the platform's status.

  • Step 6: Verify Roll20's System Status

Roll20 has a system status page that provides real-time information about any ongoing issues or maintenance. Check this page to see if there are any known problems affecting the platform.

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  • Step 7: Check for Updates

Ensure that your web browser, operating system, and any relevant software are up-to-date. Outdated software can lead to compatibility issues with Roll20.

  • Step 8: Contact Roll20 Support

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If none of the above steps resolve the issue, reach out to Roll20's support team. Provide them with detailed information about the problem you are experiencing, including any error messages or unusual behavior. They can assist you further in diagnosing and resolving the issue.

Is Roll20 Down?

As of the latest update, Roll20 is experiencing downtime. However, the good news is that the Roll20 team has been working diligently to restore the majority of the platform's functionality. While they have made significant progress in getting the servers back online, some users may still experience occasional slowdowns as the system stabilizes.

It's important to note that the Roll20 team is actively addressing the remaining issues, particularly those affecting certain character sheets. They are committed to resolving these problems promptly to ensure a smooth and seamless gaming experience for all users. During this downtime, the Roll20 team is making efforts to keep users informed by providing regular updates on their progress.

This transparent communication allows users to stay in the loop about the ongoing efforts to bring the platform back to full functionality. As of now, the servers have stabilized, and the platform is nearing 100% functionality again. However, the team is aware that there are still some lingering issues with compendium access.

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Rest assured, they are actively working on resolving these issues to ensure that all features and resources are fully accessible to the community. While experiencing downtime can be frustrating, it's essential to remember that technology can be complex, and unforeseen issues may arise. The Roll20 team's dedication to addressing these problems demonstrates their commitment to providing a reliable and enjoyable gaming environment for all users.

For further updates on the status of Roll20 and any ongoing improvements, users can continue to monitor official announcements from the Roll20 team via their website and social media channels. Thank you for your understanding, and the Roll20 team appreciates your patience during this time. They are committed to resolving the remaining issues swiftly, ensuring that you can soon resume your gaming adventures with uninterrupted access to all of Roll20's features. Happy gaming!

Whys Roll20 Keeps Logging Me Out? 

Experiencing frequent logouts on Roll20 can be frustrating, but there are several potential reasons behind this issue. Here are some of the most common explanations:

  • Full Browser Cache:

A full browser cache can lead Roll20 to identify you as a new user each time you visit, causing frequent logouts. To resolve this, you can clear your browser cache by following these steps:

  • In Google Chrome, go to Settings > Privacy and security > Clear browsing data.
  • In Mozilla Firefox, go to Tools > Clear recent history.
  • In Microsoft Edge, go to Settings > Privacy, search, and services > Clear browsing history.
  • Interfering Browser Extensions: Certain browser extensions might conflict with Roll20, causing logouts or preventing specific pages from loading correctly.
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To address this, you can disable your extensions by:

  • In Google Chrome, go to Settings > Extensions.
  • In Mozilla Firefox, go to Add-ons > Extensions.
  • In Microsoft Edge, go to Settings > Extensions.
  • Unstable Internet Connection:

An unstable or slow internet connection can result in frequent logouts from Roll20. To check your connection's stability, try loading a different website or running a speed test to ensure it's not the cause of the issue.

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  • Roll20 Server Problems:

If Roll20's servers are experiencing difficulties, it can lead to unexpected logouts for users. To stay informed about the platform's status, you can check Roll20's status page for any updates on ongoing server issues.

By addressing these potential causes, you can improve your experience with Roll20 and reduce the occurrence of logouts. Clearing your browser cache, disabling conflicting extensions, and ensuring a stable internet connection can often resolve the problem. However, if the issue persists, it's a good idea to reach out to Roll20's support team for further assistance and troubleshooting. 

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Roll20 Server Status

As of the latest update, the Roll20 servers have stabilized, and the platform is nearing 100% functionality again. The Roll20 team has been diligently working to address the issues that caused any previous disruptions, and they have made significant progress in restoring the service to its optimal state. While the majority of the platform's functionality has been restored, the team is aware that there are still some lingering issues with compendium access.

Rest assured, they are actively working on resolving these specific problems to ensure that all users can access and utilize the compendium features without any hindrance. The Roll20 team is committed to providing a seamless and enjoyable gaming experience for all users, and they are continuously monitoring and improving the platform to achieve this goal.

They appreciate the patience and understanding of the Roll20 community during any service interruptions, and they are dedicated to resolving any remaining issues as quickly as possible. For the latest updates on Roll20's server status and ongoing improvements, users can refer to official announcements from the Roll20 team via their website and social media channels.

By staying informed about the platform's status, users can confidently engage in their gaming activities and make the most of Roll20's features when the service is fully operational.

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Roll20 Connection Issues

Experiencing connection issues on Roll20 can disrupt your gaming experience. To help you resolve these problems, we've compiled a series of troubleshooting steps:

  • Step 1: Use the Right Browser

Roll20 is compatible with various browsers, but for the best experience, it's recommended to use the latest versions of Google Chrome or Mozilla Firefox. Avoid using beta versions of web browsers, as they might not be fully supported due to their bleeding-edge features. When troubleshooting, try accessing Roll20 on both Chrome and Firefox to check if the issues persist.

  • Step 2: Check Browser Extensions

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Browser extensions can often interfere with Roll20's performance, even if they are not specifically targeting the website. Temporarily disable any active extensions, such as Stylus, to see if they are causing the problem. In Google Chrome, you can manage extensions through the settings, while in Mozilla Firefox, you can disable or remove add-ons. If you encounter unfamiliar extensions, consider disabling them while using Roll20 or removing them entirely, as they might be the source of the issue.

  • Step 3: Clear Your Browser Cache

Outdated information stored in your browser's cache can lead to errors on Roll20. Clear your browser's cache to ensure that the stored data does not interfere with the platform's functionality. In Google Chrome, you can clear browsing data through the settings, and in Mozilla Firefox, you can follow the steps to clear the Firefox cache.

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  • Step 4: Provide a Bug Report

If the above steps do not resolve the issue, you can seek further assistance from Roll20's support team by submitting a bug report through the Help Center's web form. When submitting a bug report, include the following information:

  • A detailed description of the issue you are experiencing.
  • Step-by-step instructions on how to reproduce the problem.
  • Your computer's settings, such as web browser name and version, operating system, whether JavaScript is enabled, and your anti-virus software.
  • A list of any enabled browser add-ons or extensions.
  • Optionally, include screenshots to provide visual context for the issue.
  • Provide a console log from the moment you logged into the Roll20 page until you encountered the problem.
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By following these troubleshooting steps and providing a detailed bug report, you can help Roll20's support team identify and address the connection issues effectively, ensuring a smoother and more enjoyable gaming experience for you and the Roll20 community. Happy gaming!



Disclaimer: The above information is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

Roll20 Not Working - FAQ

1. Is Roll20 currently down?

Yes, as of the latest update, Roll20 is experiencing downtime.

2. What can I do if I'm facing issues with Roll20?

You can follow a step-by-step troubleshooting guide to identify and resolve the problem.

3. How can I check my internet connection?

Ensure you have a stable and reliable internet connection by testing it with other websites or running a speed test.

4. Why should I clear my browser cache?

Outdated data in your browser's cache can cause issues with Roll20. Clearing the cache ensures you have the latest information.

5. Which browsers work best with Roll20?

Roll20 is optimized for Google Chrome and Mozilla Firefox. Using the latest versions of these browsers can avoid compatibility problems.

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