Royal Mail Track and Trace Not Working, How to Fix Royal Mail Track and Trace Not Working?
by Naveenkumar
Updated Oct 04, 2023
Royal Mail Track and Trace Not Working
Royal Mail is a company in the UK that helps people send letters and packages. They also have a service called Royal Mail Tracking which lets you follow where your mail or parcel is going. However, some folks are having trouble with this tracking service not working.
Royal Mail is known for being a reliable way to send things. They've been doing this for a long time and many people trust them. To use the tracking service, you'll need a special number. This number is usually 12-27 characters long and you can find it on your receipt or in the email they sent you.
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Is the Royal Mail Website Down?
Many frustrated users have reported difficulties using the Royal Mail's track and trace system. Over 560 customers mentioned issues in locating their parcels.
The problem started around 7 am on Tuesday, October 3, affecting various locations including London, Bristol, Glasgow, Manchester, Nottingham, Norwich, Birmingham, Leeds, and Liverpool. Numerous individuals took to Twitter to express their concerns about the outages. The Royal Mail's help account acknowledged the problem and assured customers that a fix is in progress.
They explained that due to a technical glitch, tracking items, including via their internal system, is presently unavailable. Their IT team is actively working to resolve the issue as quickly as possible, and they apologize for any inconvenience caused.
Why is Royal Mail Track and Trace Not Working?
Incorrect Tracking Number
Sometimes, the number you entered might be wrong. This number is usually 12-27 characters long and can be found on your receipt, shipping label, or in the confirmation email you got when you sent your item.
Item Not Yet Scanned
It takes a bit of time for Royal Mail to scan an item after it's been sent. If you've recently sent your item, it might not have been scanned yet.
The issue with Royal Mail's System
Though it's rare, there could be a problem with Royal Mail's tracking system. If you're sure the number is right and the item has been scanned, but you're not seeing any updates, you can contact their customer service for help.
Returning to Sender
If the address on the label is wrong, your item might be sent back to you. This can also slow down the tracking updates.
Delays Due to Backlog
If Royal Mail has a lot of parcels to handle, it might take longer to deliver your item. This can also mean delays in the tracking information getting updated.
How to Fix Royal Mail Track and Trace Not Working?
Check The Tracking Number
Wait a Few Hours
Clear Browser Cache and Cookies
Sometimes, stored data in your browser can cause tracking issues.
Try Using a Different Browser or Device
Contact Royal Mail Customer Service
Royal Mail
Royal Mail, also known as Royal Mail Group Limited, is a British company responsible for postal and courier services. It has been around since 1516 and was originally part of the government. Now, it is owned by International Distributions Services. They operate under two main brands: Royal Mail for letters and parcels, and Parcelforce Worldwide for parcels. They collect and deliver mail all over the UK, using post or parcel boxes and picking up bulk shipments from businesses. Royal Mail is known for the iconic red pillar boxes found across the UK. They aim to deliver first-class mail the next business day.
Before, Royal Mail was a public service run by the government. However, in 2011, the Postal Services Act led to the majority of Royal Mail's shares being sold on the London Stock Exchange in 2013. The UK government kept 30% of the shares initially, but sold the rest in 2015, ending nearly 500 years of state ownership.
Royal Mail Track and Trace Not Working - FAQs
Yes, some users have reported difficulties using the Royal Mail's track and trace system. The issue started on October 3 affecting various locations.
There could be a few reasons. First, make sure you've entered the tracking number correctly. If you've recently sent your item, it might not have been scanned yet. Sometimes, there could be a rare issue with Royal Mail's tracking system.
Double-check the address on the label. If it's wrong, your item might be sent back to you. This can also cause delays in tracking updates.
Open your browser, click on the three dots in the top right corner, select "Settings", then "Privacy and Security". Scroll down and click on "Cookies and site data". Click on "Clear cookies and site data", choose the "Cookies and other site data" option, and click on "Clear".
If Royal Mail is handling a lot of parcels, it might take longer to deliver your item. This can also mean delays in tracking information getting updated.