Royal Mail Tracking Not Working, How to Fix Royal Mail Tracking Not Working?
by P Nandhini
Updated Jun 29, 2023
Royal Mail Tracking Not Working
Royal Mail offers an online Tracking page on its official website, Royalmail.com, which allows you to track the current location of your package. By entering your reference number on the "Track My Item" page, you can easily pinpoint the whereabouts of your shipment. However, some users have reported issues with the Royal Mail tracking system, including difficulties with tracking updates and inaccurate information.
In this post, we will address the common tracking page issues and provide guidance on how to resolve them. Additionally, we will share customer support information that can help you obtain more detailed information about your package.
How to fix Royal Mail Tracking not working?
If you're experiencing issues with Royal Mail tracking not working, here are some steps you can take to resolve the problem:
Verify your reference number
Double-check your reference number to ensure that you have entered it correctly in the "Track Your Item" field. If the number is incorrect, the tracking system may not recognize it.
Confirm trackable services
Keep in mind that not all courier and other services provided by Royal Mail are trackable. Visit the Royal Mail website to see the list of services that can be tracked.
Reach out to Royal Mail support
If you're unable to track your package online for any reason, don't worry. You can contact Royal Mail support for assistance. Reach out to their support team, and they will provide you with more information about your delivery.
Contact Royal Mail Customer Service
Remember, the online tracking page is just one method of tracking your package. If you're unable to track your parcel through the website, you can try reaching out to Royal Mail's Customer Service. Have your reference number ready and contact the Royal Mail Customer Service phone number for further assistance.
By following these steps and utilizing the available support channels, you should be able to address any issues with Royal Mail tracking and obtain the information you need about your package.
Royal Mail Tracking not working causes
If you're facing issues with Royal Mail tracking not working, there could be several reasons for this:
Incorrect Reference Number: One possible reason is that you may have entered the reference number incorrectly. The reference number used for tracking should be between 9 to 27 characters long. Double-check the accuracy of the reference number you entered.
Non-Trackable Packages: It's important to note that not all packages and services offered by Royal Mail are trackable. While some parcel and courier services provide tracking updates, certain products may only offer delivery confirmation without detailed tracking information.
Royal Mail Website Technical Difficulties: Another factor that may affect tracking is if the Royal Mail website is experiencing downtime or technical issues. If the website is down, it can prevent you from tracking your courier online.
By being aware of these potential causes, you can troubleshoot the issue accordingly. Make sure to enter the correct reference number, consider the trackability of your package, and check for any website-related issues that might be impacting the tracking functionality.
Royal Mail
International Distributions Services plc, previously known as Royal Mail plc, is a renowned British multinational postal service and courier company. With its origins dating back to 1516 as a government department, the company has a rich history. Under its subsidiary, Royal Mail Group Limited, it operates two prominent brands: Royal Mail for handling letters and parcels, and Parcelforce Worldwide for parcel deliveries.
Additionally, the company owns GLS Group, an international logistics company. Previously, the company briefly adopted the name Consignia in the early 2000s before reverting back to Royal Mail, which was used until October 2022. With its extensive network and diverse services, International Distributions Services plc plays a crucial role in the postal and courier industry.
Royal Mail Tracking Not Working - FAQs
There can be various reasons for this issue, such as incorrect reference number, non-trackable packages, or technical difficulties on the Royal Mail website.
To resolve the issue, you can start by verifying your reference number and ensuring its accuracy. Additionally, confirm if the service you're using is trackable. If the problem persists, contact Royal Mail support or customer service for assistance.
If your reference number is not recognized, double-check the number for accuracy. Make sure it falls within the required length and matches the format specified by Royal Mail.
No, not all packages and services offered by Royal Mail are trackable. Some products may only provide delivery confirmation without detailed tracking updates. Check the list of trackable services on the Royal Mail website for more information.
To contact Royal Mail's Customer Service, you can use their phone number provided on their official website. Have your reference number ready when calling for efficient assistance.