What Is Amazon Prime Error Code 5004? Cause Of Amazon Prime Error Code 5004? How To Fix Amazon Prime Error Code 5004?
by A Maria
Updated Feb 24, 2023
Amazon Prime
Amazon Prime is a subscription-based service offered by Amazon in multiple countries that provides users with access to exclusive services that are either unavailable or accessible at a premium for non-Prime customers. These services include fast delivery of products within one to two days, streaming of music, videos, e-books, gaming, and access to grocery shopping services. As of April 2021, Amazon announced that its Prime service has exceeded 200 million subscribers globally.
What Is Amazon Prime Error Code 5004?
Amazon Prime Video is a video streaming platform that offers a diverse range of entertainment options, providing a unique viewing experience to its users. It allows users to enjoy their favorite movies, TV shows, and on-demand content, from the latest releases to classic blockbusters. Despite its wide range of offerings, there may be instances when users encounter technical problems while streaming content on the application.
What Are The Causes Of Amazon Prime Error Code 5004?
Amazon Prime Video Error Code 5004 can occur due to various factors, and identifying these factors is crucial in finding a solution to resolve the issue. Some of the possible causes of this error include:
How To Fix Amazon Prime Error Code 5004?
Here are five effective solutions that you can try to resolve the Amazon Error Code 5004 issue. Follow these solutions from top to bottom until the issue is fixed:
Fix 1: Ensure a Stable Connection
An unstable internet connection can cause difficulty accessing the application server, resulting in the Amazon Prime error 5004. Therefore, the first solution to consider is ensuring that you have a stable internet connection. Here's how you can check your internet connectivity:
Step 1. Click "Start" on your PC homepage and select "Settings".
Step 2. Open the "Network & Internet" section and click on "Wi-fi".
Step 3. Check if you can access the internet or not.
Step 4. If you can't, turn your connection off and on a few times or troubleshoot by contacting your internet service provider.
Fix 2: Disable Proxy, Firewall, and Antivirus Security Programs
Enabled Proxy, firewall, and antivirus security programs can affect the connectivity of your device network. You can fix this issue by disabling and uninstalling these programs. Follow these steps to disable the Proxy:
Step 1. Open the start menu and click "Settings". Choose "Network & Internet".
Step 2. Click on "Proxy" at the bottom left corner.
Step 3. Turn off "Automatically detect settings" in the automatic proxy setup.
Step 4. Disable the "Use of a proxy server" under manual proxy setup. Then, restart the system.
Fix 3: Re-Activate Your Amazon Prime Video Account
An inactive account can result in the Amazon Error Code 5004. To re-activate your Video Prime account, follow these steps:
Step 1. Go to the Amazon Prime Video Sign-in page.
Step 2. Input your username and password.
Step 3. Once you've successfully signed in, re-activate your account.
Step 4. Try streaming to verify if the issue is fixed.
Fix 4: Clear Your Browser Cache and Cookies
Cache and cookies stored on your computer can also cause the Amazon Error Code 5004. To fix this, you can clear the cache and cookies, automatically removing the corrupted data, and enabling you to sign in quickly. Follow these steps to clear cache and cookies:
Step 1. Click the three dots located at the corner of your browser.
Step 2. Choose "More tools" from the drop-down and select "Clear browsing data".
Step 3. Select the "Cache" and "Cookies" boxes and click "Clear data".
After clearing the cache and cookies, try running the program to see if the issue persists.
Fix 5: Uninstall and Reinstall Amazon Prime Video
If the application is outdated or affected by a bug, the best way to solve the issue is by uninstalling the application from your device and downloading a clean and upgraded version. Delete the application from your device, download and reinstall the application, and try signing in to verify if the issue is resolved.
About Amazon Prime
SPECIFICATIONS
DETAILS
Type of site
Subscription service
Founded
February 2, 2005
Area served
International
Owner
Amazon
Industry
Internet
Registration
Required
Current status
Active
What Is Amazon Prime Error Code 5004 - FAQs
Amazon Prime is a subscription-based service offered by Amazon that provides users with access to a range of exclusive services, including fast product delivery, streaming of music, videos, e-books, gaming, and grocery shopping services.
As of April 2021, Amazon has announced that its Prime service has exceeded 200 million subscribers globally.
Amazon Prime Video is a video streaming platform that offers a diverse range of entertainment options, providing a unique viewing experience to its users. It allows users to enjoy their favorite movies, TV shows, and on-demand content, from the latest releases to classic blockbusters.
Amazon Prime Error Code 5004 is an error that users may encounter while streaming content on Amazon Prime Video. It can occur due to various factors, including an unstable internet connection, the presence of a computer or network firewall, the use of a proxy, outdated applications, and more.
There are several ways to fix Amazon Prime Error Code 5004, including ensuring a stable internet connection, disabling proxy, firewall, and antivirus security programs, re-activating your Amazon Prime Video account, clearing your browser cache and cookies, and uninstalling and reinstalling the Amazon Prime Video application. Users can try these solutions in order, starting with the first solution until the issue is resolved.