What is Sky Go Error Code 14? Cause of Sky Go Error Code 14, How to Fix Sky Go Error Code 14?
by Subhashree M
Updated Mar 06, 2023
Sky Go Wiki
Sky Go is a streaming TV service that is available free of charge to Sky TV subscribers in the United Kingdom and Republic of Ireland. The service complements Sky TV by providing subscribers with the ability to watch live and on-demand Sky TV content via an internet connection while on the move. The Sky Go app can be downloaded on Windows and Mac computers as well as on Android and iOS devices. Users can view Sky Go content on up to two devices, but this can be extended to four devices by purchasing Sky Go Extra for a monthly fee. To play content on computers, the now-deprecated Microsoft Silverlight 3.0 browser plug-in is required. Certain programmes are not available for viewing on Sky Go due to licensing restrictions, and these are 'blacked out' from the schedule.
To access the full range of live TV channels available on Sky Go, users must have a subscription to the relevant Sky TV packages that correspond to the channels available.Sky by Broadband was first launched on 11 January 2006. On 25 November 2006, the service was rebranded as Sky Anytime on PC, which included a new interface and a pay-per-view service for movies and US television shows. On 16 May 2008, the service was again rebranded as Sky Player, with updated software that included live simulcasts of Sky News and Sky Sports. The service expanded to the Xbox 360 on 29 October 2009, with users needing to register via the Sky Go website and requiring an Xbox Live Gold subscription. The launch of the service was marred by technical difficulties, which caused the entire Sky Go platform to become unavailable. To rectify this, Sky opened up the service to users incrementally over the following days. On 19 November 2009, Sky Player became available to Windows Media Center-equipped Windows 7 computers.
Users of 3G phones on Vodafone, Orange, and T-Mobile could subscribe to a service called Sky Mobile TV. The service consisted of three packages, which included a mixture of live and made-for-mobile channels of broadcasters' channels. On 6 July 2011, Sky Player and Sky Mobile TV services were merged and rebranded as Sky Go. Key changes included the ability to watch live channels in line with users' Sky TV subscription at no additional cost, limited to two simultaneous devices.
What is Sky Go Error Code 14?
When attempting to access content on the Sky Go platform, users may encounter an error message known as Sky Go error code 14. This error is usually the result of an issue with the user's internet connection, which can prevent the Sky Go app from loading or streaming content.
Cause of Sky Go Error Code 14
Sky Go error code 14 can stem from various factors. The primary culprit is often a weak internet connection or network-related problems. If your internet connection is slow or unstable, you may encounter buffering or playback problems when using Sky Go. Other potential reasons for error code 14 include server problems on Sky's end, outdated Sky Go app or browser, and problems with your device's hardware or software.
How to Fix Sky Go Error Code 14?
The Sky TV mobile app is not without its flaws, despite offering a multitude of features and an extensive range of channels from the cable platform. Many users have complained about encountering the error message "The codec reported an error. Error Code: 14" while streaming content using the app on their mobile devices. However, there are steps you can take to resolve this issue.
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Check your internet connection: If your internet connection is slow or unstable, you may experience error code 14 when trying to access content on Sky Go. Check your connection speed and stability and try restarting your router or modem.
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Update your Sky Go app or browser: If you’re using an outdated version of the Sky Go app or browser, you may experience error code 14. Make sure you have the latest version of the app or browser installed on your device.
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Clear your cache and cookies: Clearing your cache and cookies can help fix issues with your browser and improve the performance of Sky Go. To do this, go to your browser settings and clear your cache and cookies.
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Restart your device: Sometimes, a simple restart of your device can help fix Sky Go error code 14. Try turning off your device and turning it back on again.
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Contact Sky support: If none of the above steps work, you may need to contact Sky support for assistance. They will be able to help you troubleshoot the issue and provide further guidance.
What is Sky Go error code 14 - FAQs
Sky Go error code 14 is a common error message that appears when you are trying to access Sky Go on your device. It indicates that there is a problem with the Sky Go server or network connection.
Sky Go error code 14 can affect all devices that are trying to access the Sky Go service. This includes smartphones, tablets, laptops, and smart TVs.
Sky Go was developed by Sky UK Limited, a British satellite television company. Sky Go is a streaming service that allows Sky customers to watch live and on-demand content on various devices, including smartphones, tablets, laptops, and smart TVs. The service was first launched in July 2006 as Sky Player, and it was later rebranded as Sky Go in July 2011. Sky UK Limited is part of the Sky Group, which is now owned by Comcast Corporation.