What is Stan Error Code A18? How to Fix Stan Error Code A18?
by Subhashree M
Updated Mar 08, 2023
What is Stan Error Code A18?
To resolve any issues you are experiencing, it is essential to first understand the error code. This takes priority over identifying the underlying reasons for the issue. In the case of the A18 error code on Stan, it indicates a playback issue, often accompanied by an error message that reads "Sorry, can't play the video." This can be highly frustrating, especially when trying to relax after a long day and the desired video content fails to play.
Cause of Stan Error Code A18
There is no one-size-fits-all explanation for this error code. We will compile a list of potential causes that could be responsible for this issue, making it easier for you to identify the specific reason that applies to your situation.
Your internet connection is weak.
The TV that you are playing on is having issues
The DNS configuration needs to be changed.
The Stan app is glitching
How to Fix Stan Error Code A18?
There are multiple methods available to resolve the error code A18 on Stan. The effectiveness of these methods may vary, depending on the underlying cause of the issue on your device. We will examine each of these methods in detail, including those provided by Stan support.
Check Your Internet Connection
For streaming services on Stan, a dependable internet connection is crucial. If you come across an error, it is important to verify your upload and download speeds using a free internet speed test available online. If the connection is weak, it is recommended to resolve the issue before attempting to play videos on Stan. Since the content is stored on the Stan server and not locally on your device, a stable and fast connection is necessary to stream content on Stan.
Your TV Is Encountering Issues
The official Stan support website has two distinct sections for this purpose. One is solely dedicated to addressing issues related to Sony TVs, while the other pertains to other Android TVs. Depending on the brand of your TV, there are specific actions you can take to resolve any glitches that may arise.
Sony TVs
Other Android TVs
Reinstall The Stan App
In the event that the app you are using on your TV experiences persistent problems, you can resolve the issue by uninstalling and reinstalling the app. This will result in a fresh installation of the app on your device, which can eliminate any issues that may have been present with the previous installation.
Change The DNS Configuration
The Domain Name System (DNS) is a critical element of the internet as it is used to identify the addresses you are attempting to connect to. In some cases, issues with DNS configurations may be the obstacle preventing you from connecting to the internet, which must be resolved to establish a connection.
Retrieve the user manual for your TV and review the instructions on how to modify the DNS settings. Once you are aware of the process, change the DNS server to the custom Google DNS. By altering the DNS settings in this way, you may be able to resolve any issues that the Stan app is experiencing. The following are the Google Primary and Secondary DNS settings for your convenience.
Cache Overload On The App
It is not uncommon for apps to become overwhelmed with cache, which can interfere with the device's memory. The cache occupies memory that should be used for launching and running the app, causing issues. If you encounter this error code, close the app, clear the cache, restart the device for optimal results, and then relaunch the app.
Try Browsing In Safe Mode
The official support website recommends trying the safe mode browsing option if your device is flagging the app content as malicious, resulting in playback issues. If this approach does not work for you, you can easily revert to the previous mode without any difficulty.
Contact Stan Support
If none of the previously mentioned methods have been successful in resolving your issue, it is advisable to contact Stan's support team. They can provide tailored assistance to address your specific situation and recommend a personalized solution.
What is Stan Error Code A18 - FAQs
Stan Error Code A18 is a playback issue that occurs when users try to stream video content on the Stan streaming service.
Yes, clearing the app cache is one of the recommended solutions to fix Stan Error Code A18.
Yes, poor internet connection is one of the potential causes of Stan Error Code A18