WhatsApp Not Working on WiFi: How to Fix WhatsApp Not Working on WiFi?

How to fix WhatsApp not working on Wifi? This article provides a comprehensive guide to troubleshooting and fixing the problem of WhatsApp not functioning properly when connected to Wi-Fi.

by Janani

Updated Jul 24, 2023

WhatsApp Not Working on WiFi: How to Fix WhatsApp Not Working on WiFi?
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Whatsapp Not Working on WiFi

WhatsApp has been surpassing its competitors by introducing many new features like polls, and avatars. However, these additions become irrelevant when the app fails to perform basic tasks. Users have reported issues with WhatsApp not working on Wi-Fi, although it functions fine on mobile data. This inconvenience can be troublesome, especially when users rely on Wi-Fi to save cellular data.

Before resorting to using mobile data, there are some effective methods to fix this problem. Both Android and iPhone users have contributed to the app's remarkable 42.4% growth from February 2019 to February 2020.

To resolve issues with WhatsApp not functioning on Wi-Fi, a stable and speedy internet connection is essential for sending messages and making calls. Users experiencing connection problems must identify the cause and apply appropriate solutions to restore WhatsApp's functionality on Wi-Fi.

Why is Whatsapp Not Working on WiFi?

There are several potential reasons why WhatsApp might not be working properly, including the following:

  1. Outdated WhatsApp Version: If you are using an old version of WhatsApp that hasn't been updated, it may cause compatibility issues and lead to malfunctions.

  2. Memory Cache Problems: Accumulated cache data within the app can sometimes cause conflicts and hinder its normal functioning.

  3. Operating System Issues: Problems with your smartphone's operating system, whether it's Android or iOS, can impact WhatsApp's functionality.

  4. Corrupt Data Files: WhatsApp's data files might become corrupted, resulting in errors and disruptions to its performance.

To address these issues, one effective solution is to uninstall the current version of WhatsApp from your smartphone and then reinstall the latest version from the official app store. This process often resolves compatibility and cache-related problems, as well as issues with corrupt data files.

However, if you're still experiencing difficulties with real-time message sending and receiving, it is likely a connection problem rather than an issue with the app itself. In such cases, it's important to ensure you have a stable internet connection, either through Wi-Fi or mobile data, to enable seamless communication on WhatsApp.

How to Fix WhatsApp Not Working on Wi-Fi?

There are many fix methods to solve the WhatsApp Not Working on Wi-Fi issue. Here are those fix methods to solve the issue. 

1) Reset Network Connection On Android

For Android users facing WhatsApp issues on Wi-Fi, a network reset might help to resolve the problem. Follow these steps to reset your network settings:

  • Open the Settings app on your Android phone.
  • Select 'Network & Internet' from the options.
  • Tap on 'Internet.'
  • Tap the reset icon located in the top-right corner to initiate the network connection reset.

2) Verify Your Wi-fi Connection

Before troubleshooting any issues with WhatsApp, the first step is to check your Wi-Fi connection.

  • If you encounter problems with all the apps on your phone, it's likely related to the Wi-Fi network rather than WhatsApp itself. To resolve this, you can try restarting your router and updating its firmware, as this can often fix connectivity problems.
  • Additionally, it's a good idea to check if there are any pending dues on your Wi-Fi plan that might be affecting your connection. For users with dual-band Wi-Fi routers, connecting to the 5GHz frequency can provide a more reliable and faster internet experience.

3) Disable Low Data Mode For Wi-fi On iPhone

If you're using an iPhone and experiencing issues with WhatsApp while connected to Wi-Fi, it's worth checking if the "Low Data Mode" is enabled. This feature on iOS can pause automatic updates and background tasks, potentially interfering with WhatsApp functionality. To disable it for your Wi-Fi connection, follow these steps:

  • Open the Settings app on your iPhone.
  • Select the 'Wi-Fi' menu from the list of options.
  • Tap the 'i' icon next to your preferred Wi-Fi network to open the info menu.
  • Turn off the toggle next to the 'Low Data Mode' option.

4) Remove Custom DNS Servers on the Desktop

If WhatsApp is not working on Wi-Fi while using the desktop version, custom DNS settings could be blocking the app's traffic. To fix this, it's best to revert to the default DNS settings. Here's how you can do it:

  • Press the Windows + I keys to open the Settings app on your desktop.
  • Click on 'Network & Internet' in the left sidebar and select 'Properties' in the right pane.
  • Look for the 'DNS server assignment' section and click on the edit button.
  • Choose 'Automatic' from the drop-down menu and save the changes.

5) Prevent Whatsapp From Closing in The Background on Android

On certain Android devices, apps like Samsung, Vivo, and Oppo may automatically close inactive apps in the background to save battery. To prevent WhatsApp from being force-closed, follow these steps:

  • Open the multitasking menu on your Android phone.
  • Long-press on the WhatsApp app icon and select 'Lock this app.'

By locking WhatsApp in the background, you can ensure that battery-saving features do not interfere with its functionality.

6) Check Whatsapp Server Status

If WhatsApp is not working on Wi-Fi or mobile data, it's possible that the app's servers are experiencing downtime.

  • To check the status of WhatsApp's servers, you can visit third-party websites.
  • If there is a problem with the servers, you will need to wait for WhatsApp to resolve the issue.

7)  Update the Whatsapp App

  • An outdated version of WhatsApp on either iPhone or Android can lead to various issues, including problems with Wi-Fi connectivity and media downloads.
  • To address this, regularly check for updates in the respective app stores and ensure you have the latest version of WhatsApp installed.

8) Join the Whatsapp Beta Program 

For users facing persistent issues with the stable version of WhatsApp, joining the beta program can be a potential solution.

  • By participating in the beta program, you can test unreleased versions of the app that may contain fixes for Wi-Fi connectivity problems.
  • Android users can join the WhatsApp beta program directly through the Google Play Store. 

WhatsApp

WhatsApp, also known as WhatsApp Messenger, is a free instant messaging and voice-over-IP service owned by Meta Platforms, a United States tech conglomerate.

It operates across different platforms and allows users to send text, voice, and video messages, make voice and video calls, and share various types of content like images, documents, and locations. The service can be accessed from both mobile devices and computers, and signing up requires a cellular mobile telephone number.

WhatsApp was initially developed by WhatsApp Inc. in Mountain View, California, but Facebook acquired the company in February 2014 for around US$19.3 billion. It quickly gained popularity and became the world's leading messaging application by 2015.

By February 2020, it had amassed over 2 billion users worldwide and had become the primary mode of Internet communication in several regions, including Latin America, the Indian subcontinent, and parts of Europe and Africa. Additionally, WhatsApp released a separate app called WhatsApp Business, enabling businesses to communicate with standard WhatsApp users.

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Whatsapp Not Working on Wifi - FAQ

1. Why is Whatsapp Not Working on Wifi?

There are several potential reasons why WhatsApp might not be working properly, Outdated WhatsApp Version and Corrupt Data Files are the two reasons for  Whatsapp Not Working on Wifi issues. 

2. What is WhatsApp, and who owns it?

WhatsApp, also known as WhatsApp Messenger, is a free instant messaging and voice-over-IP service. It is owned by Meta Platforms, a tech conglomerate based in the United States.

3. What features does WhatsApp offer to users?

WhatsApp allows users to send text, voice, and video messages, make voice and video calls, and share various types of content, including images, documents, and locations. It operates on different platforms, including mobile devices and computers.

4. How do I sign up for WhatsApp?  

To sign up for WhatsApp, you need a cellular mobile telephone number. You can download the app from the app store on your mobile device and follow the registration process, which requires verifying your phone number.

5. When was WhatsApp acquired by Facebook, and for how much?  

Facebook acquired WhatsApp Inc. in February 2014 for approximately US$19.3 billion.