Why is My Optus Not Working? How to Fix My Optus Not Working?
by Naveenkumar
Updated Nov 08, 2023
My Optus App
The My Optus app is a helpful tool that lets you manage your Optus account conveniently while on the move. It enables tasks like making payments, checking your usage, adjusting account settings, and even sending messages to Optus.
Within the app, you can perform various self-service actions such as making payments, setting up direct debits, choosing how you receive invoices, checking your usage, and finding details about your contract. Additionally, you can update personal information and much more. If you need assistance, you can also use the app to send a message to Optus.
Rest assured, the My Optus app prioritizes security. It employs advanced encryption methods to safeguard sensitive information. Additionally, any sensitive data is stored locally on your device, making it essential to secure your device with a strong password or PIN.
The My Optus app is compatible with iPhone, iPad, and iPod touch devices using iOS 14 or later. It also works on most Android mobile phones using Android 10 or later. This means you can use the app on a wide range of devices for your convenience.
Why is My Optus Not Working?
My Optus may not be working due to a possible issue similar to one that affected Facebook in the past. Experts suggest that a problem with the Border Gateway Protocol (BGP), which guides internet traffic, could be behind the nationwide outage of Optus's internet and mobile services. This BGP issue may have caused a disruption in the network's routing, leading to the outage. While it's not confirmed, this type of problem is usually related to configuration errors. Optus is likely investigating to determine the cause and resolve the issue. It's important to note that network disruptions can affect various services, including internet, landline, and mobile.
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How to Fix My Optus Not Working?
If you're having trouble using the My Optus app, you can try these steps to fix the issue:
If the problem persists after trying these steps, don't hesitate to contact Customer Care for further assistance.
Optus
Optus is an Australian telecom company based in Sydney, New South Wales. It's owned by a Singaporean company called Singtel. Optus is the second biggest wireless provider in Australia with over 10 million customers in 2022. Their mobile network reaches almost all of the Australian population.
Why is My Optus Not Working- FAQs
A possible BGP issue, akin to Facebook's past problem, may be causing the Optus outage. Experts suspect network routing disruption; Optus investigating. Network disruption affects internet, landline, and mobile services.
Yes, the My Optus app uses best-practice encryption methods when transmitting sensitive information. Any sensitive data is stored locally on your device, which is a good reason to ensure you secure your device with a strong password / PIN.
If your device is not compatible, you may need to consider upgrading to a smartphone that meets the minimum requirements. It should be running iOS 14 or higher, or Android 10.0 or higher.
If the problem persists after trying the above steps, you can contact Optus for further assistance. They have a support team that can help you resolve any ongoing issues.
The time it takes to fix the My Optus app depends on the nature of the issue. It could range from a short period to more extended troubleshooting, depending on the complexity of the problem. Optus is likely working diligently to resolve the matter as quickly as possible.