Why is Royal Mail App Not Working? How to Fix Royal Mail App Not Working?
by Ushapriyanga
Updated Jul 27, 2023
Royal Mail
Royal Mail Group Limited, known as Royal Mail, is a British postal service and courier company with a rich history dating back to its establishment as a government department in 1516. Currently, it is owned by International Distributions Services. The company operates under two main brands: Royal Mail, which handles letters and parcels, and Parcelforce Worldwide, which focuses on parcel deliveries.
Royal Mail's services encompass mail collection and delivery across the entire UK. People can drop letters and parcels into post or parcel boxes, and businesses can opt for bulk collections, where items are transported to Royal Mail sorting offices.
The iconic red pillar boxes, introduced in 1852, are owned and maintained by Royal Mail. Many of these boxes feature the royal cypher of the reigning monarch at the time of manufacture. Deliveries are carried out at least once every day, except on Sundays and bank holidays, with uniform charges applying to all destinations within the UK. The company strives to achieve next-business-day delivery for first-class items throughout the nation.
Throughout most of its existence, Royal Mail operated as a public service, functioning as a government department or public corporation. However, the Postal Services Act 2011 marked a significant change. In 2013, the majority of Royal Mail's shares were floated on the London Stock Exchange. The UK government initially held a 30% stake, but it divested all its remaining shares in 2015, thereby concluding 499 years of state ownership.
During its Annual General Meeting on 20 July 2022, the company announced a name change for the holding company overseeing both Royal Mail and GLS to International Distributions Services.
Why is Royal Mail App Not Working?
To resolve any issues you might be experiencing with the Royal Mail app on your Android phone or iPhone, you can try clearing the app's cache. The cache is a temporary storage area where the app stores certain data to help it run more efficiently.
Over time, this cache can become corrupted or outdated, leading to performance problems or glitches in the app. By clearing the cache, you essentially reset the temporary data, which can often resolve issues and improve the app's functionality.
To clear the cache of the Royal Mail app on Android, follow these steps: First, go to the "Settings" on your phone. Scroll down and find the "Apps" or "Applications" section, which may vary depending on your device's manufacturer and software version.
Within the Apps section, you'll see a list of all installed applications on your phone. Locate and tap on "Royal Mail" from the list. This will take you to the app's settings page. Look for the option that says "Clear Cache" and tap on it. A confirmation prompt may appear; proceed with clearing the cache.
For iPhone users, the process is slightly different: Find the "Settings" app on your iPhone and tap on it. Scroll down and look for "General" settings. Tap on "iPhone Storage" or "Storage & iCloud Usage" (depending on your iOS version). Under the "Storage" section, you'll see a list of installed apps. Locate and tap on "Royal Mail." On the next screen, you'll have the option to "Offload App" or "Delete App." Choose "Offload App" to clear the cache without deleting the app and its data.
After clearing the cache, you can relaunch the Royal Mail app, and it should function more smoothly. Keep in mind that clearing the cache will not delete your account or any important data within the app; it only removes temporary files. If you encounter further issues, you might also consider updating the app to the latest version, restarting your phone, or reaching out to the Royal Mail support team for assistance.
Causes for Royal Mail App Not Working
1. Royal Mail App Server Issue
If you encounter the message "Royal Mail App Server Issue," it indicates that there might be a problem with the servers handling the Royal Mail App. During server outages or maintenance, you may experience difficulties accessing certain features or using the app altogether.
2. Royal Mail App Under Maintenance
When you see the notification "Royal Mail App Under Maintenance," it means that the app is currently undergoing updates or maintenance procedures. During this time, some functionalities may be temporarily unavailable until the maintenance is completed.
3. Your Internet Connection Issue
If you come across the message "Your Internet Connection Issue," it suggests that there might be a problem with your internet connection. A stable internet connection is essential for the proper functioning of the Royal Mail App. Check your internet connection to ensure it is working correctly and try again.
How to Fix Royal Mail App Not Working?
Upon the emergence of the Royal Mail App Not Working issue, users of the app on both Royal Mail's platform and Reddit quickly voiced their concerns. If you are also experiencing difficulties in accessing the Royal Mail App, it is advisable to go through the following methods one by one to troubleshoot the problem.
1. Check Royal Mail App Server Status
If you are encountering the Royal Mail App Not Working problem, the first step is to check the Royal Mail App Server Status using the internet. Sometimes, the issue could be caused by a server outage, leading to such problems.
2. Clear Cache of Royal Mail App
To resolve the Royal Mail app issue, try clearing the cache of the Royal Mail App installed on your Android phone or iPhone. Go to Settings > Apps > Royal Mail > Clear Cache to perform this action.
3. Update Royal Mail App to The Latest Version
If clearing the Royal Mail App cache doesn't resolve the problem, ensure that you have the latest version of the app. An outdated version can also cause issues. Update the Royal Mail App to the latest available version.
4. Switch Internet Connection
Check your phone's internet connection as a poor connection can often lead to technical errors. If you're facing the app issue, try switching to a different internet connection to see if that resolves the problem.
5. Restart Your Device
If the Royal Mail App Not Working problem persists despite trying the above steps, consider restarting your phone. Many minor bugs can be fixed simply by restarting the device.
Why is Royal Mail App Not Working-FAQs
There could be several reasons for the Royal Mail App not working, such as server issues, outdated app version, cache problems, or internet connection problems.
Verify your internet connection for any issues. Consider restarting your device to resolve minor bugs.
When you encounter the message "Royal Mail App Server Issue," it indicates that there might be a problem with the servers handling the Royal Mail App. This could be due to server outages or maintenance, resulting in temporary difficulties accessing certain app features.
The duration of Royal Mail App Maintenance can vary depending on the scope of updates or repairs required. Typically, maintenance is completed as quickly as possible, and the app functionalities are restored once the maintenance is finished.
No, clearing the cache of the Royal Mail App will not delete your account or any important data within the app. It only removes temporary files, which can help improve the app's performance.
If the Royal Mail App still doesn't work after following the troubleshooting steps, you can try contacting the Royal Mail support team for further assistance. They may be able to provide additional solutions or insights to resolve the issue.