Xfinity Voice Control Not Working? Simple steps to fix The Issue
by Fredrick
Updated Mar 23, 2023
What is Xfinity?
Xfinity is a brand of cable television, internet, and phone services owned by Comcast, a telecommunications conglomerate based in the United States. The Xfinity brand was introduced in 2010, replacing Comcast's previous branding for these services. Xfinity offers a wide range of products and services, including cable television with hundreds of channels, on-demand movies and TV shows, high-speed internet with various speed options, home phone service, and home security and automation products. Xfinity also offers mobile phone service through its Xfinity Mobile division, which operates on the Verizon Wireless network.
In addition to its residential services, Xfinity also provides business services such as internet, phone, and TV solutions for small businesses and enterprise-level organizations.Xfinity is available in over 40 states in the United States, with a strong presence in major metropolitan areas such as New York City, Los Angeles, Chicago, and Philadelphia. The brand has invested heavily in technology and infrastructure, with a focus on expanding its network to offer faster internet speeds and more reliable service to its customers.
Xfinity Voice Control Not Working
To factory reset the Xfinity Voice Remote without a Setup Button (XR15), simultaneously press and hold the A (triangle) and D (diamond) buttons for three seconds until the status light turns from red to green. Next, press 9-8-1. The LED will flash blue three times, indicating that the remote has been reset to its factory settings.
The Xfinity Voice Remote is a popular device that allows users to control their cable TV, internet, and home phone services with simple voice commands. The remote comes in two versions: XR11, which has a Setup Button, and XR15, which does not.
While the XR11 is reset by pressing the Setup Button and entering a specific code, the XR15 requires a different reset process. Users need to hold down the A and D buttons simultaneously for three seconds until the status light changes from red to green. After that, the reset process is the same for both remotes, with users pressing 9-8-1 to initiate the factory reset.
It's worth noting that a factory reset will wipe all of the custom settings and programming from the remote, including any pairing with the TV Box. Therefore, users will need to re-pair their remote with the TV Box after performing a factory reset.
How to Fix Xfinity Voice Control Not Working?
Factory Reset the Xfinity Voice Remote With a Setup Button (XR11)
To perform a factory reset on the Xfinity Voice Remote with a Setup Button (XR11), first press and hold the Setup button until the LED at the top of the remote turns green. Next, press 9-8-1. The LED will blink green twice to confirm that the remote has been reset.
It's important to note that the factory reset will unpair your remote and TV Box, which means you'll need to re-pair them again. Before re-pairing, ensure that your TV Box is activated.
Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15)
To factory reset the Xfinity Voice Remote without a Setup Button (XR15), simultaneously press and hold the A (triangle) and D (diamond) buttons for three seconds until the status light turns from red to green. Next, press 9-8-1. The LED will flash blue three times, indicating that the remote has been reset to its factory settings.
Troubleshoot Unresponsive Remote Buttons
If the remote buttons are not responding, first press a button and check if the LED flashes. No LED flash or a red flash for five times implies that the batteries are nearly dead and require replacement. In case the problem persists, consider performing a factory reset.
Xfinity Voice Commands Not Working
When you press a button on your remote control, the LED light on the device should flash to indicate that the remote is working properly. However, if the LED does not flash at all or flashes red five times, it could be a sign that the batteries are very low and need to be replaced.
Batteries are an essential component of any remote control, and they are responsible for powering the device. When the batteries start to run low, the remote control may not work correctly or at all. Therefore, it is important to replace the batteries regularly to ensure that your remote control continues to function properly.
If you have replaced the batteries and are still experiencing issues with your remote control, a factory reset may be necessary. A factory reset will restore the remote control to its default settings, which can often solve many common problems.
To perform a factory reset on your remote control, follow these steps:
- Locate the reset button on the remote control. It is typically located on the back of the device.
- Press and hold the reset button for 10 seconds or until the LED light on the remote control flashes.
- Release the reset button.
- Wait for the remote control to restart.
- Test the remote control to see if it is working correctly.
Xfinity Voice Control Not Working - FAQs
Xfinity is a brand of Comcast Cable Communications that offers a range of services, including cable TV, internet, home phone, and home security. They also offer a mobile phone service called Xfinity Mobile.
To get Xfinity installed in your home, you can either order online or call their customer service number to place an order. They will then schedule an installation appointment with a technician, who will come to your home to set up your services.
Xfinity offers several ways to pay your bill, including online through their website or mobile app, by mail, in person at an Xfinity store or payment center, or over the phone.
Yes, Xfinity allows customers to use their own modem and router as long as they are compatible with their network. You can check if your modem and router are compatible on their website or by calling their customer service.